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Without monitoring, skills
may not improve. Monitoring involves feedback and reflection
on one's own performance.
An
essential part of the process of skills development is
receiving feedback on performance. The problem is that we
often defend ourselves against the possibility of negative
feedback and so fail to listen and thus to act upon what may
be very helpful information. On the other hand, much
feedback tends to be presented in such a way that it creates
a defensive reaction.
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- Listen
to the feedback without comment. You will hear
more if you concentrate on listening rather than
explaining or justifying yourself.
- Ask
for clarification at the end. You need to be
sure that you understand exactly what your
fellow student is saying about you and what
evidence the comments are based on.
- Devise
action plans. Specify ways in which you want to
change, new ideas you want to try,
etc.
- If
there is anything your fellow students can do or
not do to help you achieve your action plans,
tell them.
- Keep
a written record. This can be used for later
reflection, action planning and appraisal
interviews.
- Thank
the person who is giving you
feedback.
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- Invite
the recipient to speak first. This fosters the
skills of self-criticism and protects
self-respect.
- Be
specific rather than general. To be told that
one is disorganised will probably not be as
useful as to be told "When you lost your place
during the lecture and couldn't find the right
notes, I found it distracting."
- Balance
positive and negative feedback. Positive
feedback on its own allows no room for
improvement and negative feedback on its own is
discouraging.
- Direct
your feedback towards behaviour that can be
controlled. It would not be helpful, for
example, to comment on someone's
lisp.
- Ask
for confirmation from a third party. For
example, if you are giving feedback to a fellow
student at the end of a seminar, then check out
the accuracy of your feedback with
them.
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