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Adobe Connect Support

To gain an overview of Adobe Connect and how it is being used at the University of Surrey please visit the Adobe Connect page under the Technologies for Learning area of our website.

Getting Started

The University of Surrey has a limited scale Adobe Connect service. To use the service go to https://connect.surrey.ac.uk and log in using your University of Surrey account. Only members of staff can organise meetings.

Support Material

Adobe Connect Set Up (1637.9KB - Requires Adobe Reader)

Adobe Connect Layout and Pods (2122.93KB - Requires Adobe Reader)

Frequently Asked Questions

Click on a question below to reveal the answer.

How can I get started using Adobe Connect in my teaching?

You can access the service at https://connect.surrey.ac.uk. We recommend arranging a consultation with a member of the CEAD learning technologies team by emailing e-learning@surrey.ac.uk to plan your Connect usage.

What type of computer do I need to use Adobe Connect?

Adobe Connect works on a variety of desktop and mobile platforms. Please see  http://www.adobe.com/products/adobeconnect/tech-specs.html for specifics.

What software do I need on my computer?

Adobe Connect only requires that all participants in a meeting have an Internet connection and the free Adobe Flash Player.

Adobe Connect wants to install the “Adobe Connect Add-In”, what’s this?

The add-in is a small download that adds functionality to the Flash Player on your computer. Specifically it adds the ability to share your screen or desktop applications with others in a meeting. It also enhances the noise cancelling aspect of the audio. The system will offer the add-in when you attempt to use the sharing functionality. If you do not have installation rights on the computer you are using you may not be able to install the add-in. However please note the add-in is generally not required to partake in a meeting or share PowerPoint® presentations/images.

Can I record meetings that I conduct in Adobe Connect?

Meetings can be recorded by the meeting host. The recording has to be started at the beginning of the meeting and cannot be invoked in retrospect.

How many people can attend a single Adobe Connect meeting?

100 in total

What additional hardware will I need?

This depends on how you are going to interact with others in the meeting.

  • To listen to someone speaking you will need headphones or speakers.
  • Anyone who is going to need to talk via the system will need a headset to avoid the other participants being affected by echo.
  • To be seen within the system requires that you have a camera connected.

Further Support

If you are currently using Adobe Connect in your teaching or are considering its use, CEAD can provide a range of support, consultancy and resources to aid you.  Please contact us at e-learning@surrey.ac.uk.