• New eduroam wireless service on campus

    IT Services has installed over 600 new wireless access points as part of work to replace the wireless infrastructure at the University. An additional 50 wireless hotspots have also been added in new locations including the Library, Teaching Block and Lecture Theatres.

    The improved wireless service now provides enhanced speed, reliability, and faster connectivity to University resources and increased capacity for more users. The service will continue to be broadcast through the University’s preferred wireless network eduroam.

    In addition to accessing the University’s wireless network with eduroam, you will also be able to use it when visiting other participating universities, colleges, research centres and libraries. To find out more, click here.

    Getting connected

    To begin using the eduroam service you will need to configure your device using the eduroam CAT tool. This will automatically configure the correct settings for your device. Further instructions are available here.  

    Over the next few months, the older UOS_Secure wireless network will be phased out. Existing users of UOS_Secure are now encouraged to move over to the new eduroam wireless service.


    Visitors to the University who are not from a participating eduroam institution should use the Cloudwireless network. The Cloud is a provider of public access wireless hotspots and has over 22,000 wireless hotspot locations across the UK. Users of the service will be required to complete a one-off registration after which a simple sign on will be required. Further details on the visitor service are available here.

    Help and support

    IT Services would like to thank all staff and students who provided feedback on the wireless service whilst work was carried out. The issues which were highlighted have now been resolved. However, if you do experience any coverage difficulties please contact the IT Service Desk by calling ext. 9898 or emailing


    If you have any feedback on the new wireless service, please email with your comments.

    Further information

    Wireless access for staff and students
    Wireless access for visitors
    Wireless network coverage

  • Changes to student facing services

    Watch our short film highlighting the changes to the student services across campus.

  • Welcome Week info for new students

    If you are a new student at the University of Surrey this academic year, don’t forget that there is plenty of useful information for you on our Welcome Week website – from your Welcome Week timetable, to a guide to preparing for your studies.

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