Get Connected with ResNet

The Residents Network also known as ResNet provides fast and convenient Internet access direct to your University accommodation.

There are two types of ResNet service available to students - ResNet Wired and ResNet Wireless which have been specifically designed to meet the needs of University of Surrey residents.

ResNet Service Comparison Chart 

 

ResNet Wired

ResNet Wireless 

Method of ConnectionWired OnlyWireless and Wired
Download SpeedUp to 15Mbps
(Megabits per second)
Up to 45Mbps
(Megabits per second)
Cost of ResNet ServiceNo cost. Incorporated into standard rent charge.- No cost. Incorporated into standard rent charge.
Cost of ResNet Access PointFree using the Network Socket in your room. No access point required.Access point is free for University of Surrey residents. The device is yours to keep when you leave accommodation.
Number of Devices Connectable1 Device. Option to connect a maximum of 3 devices simultaneously using your own unmanaged hub or switch.No set limit. Connect in excess of 10 devices.

ResNet Wired

The ResNet Wired service offers a wired only connection to the Internet via a ResNet socket which is located in every room in campus accommodation. This service is free and allows users to connect one device to the network with the option to connect up to three devices if you choose to use an unmanaged hub or switch.

If you need to connect more than one device students are recommended to use the ResNet Wireless Access Point which is provided in your University accommodation, you may also bring your own router. If you decide on this option your combined download speed will be limited to a maximum of 15Mbps (Megabits per second). You will be responsible for your device however you will receive network support from the IT Service Desk.

ResNet Wireless

The ResNet Wireless service has been specifically tailored for University of Surrey residents and offers both a wired and wireless connection to the Internet via a pre-configured wireless access point.

Users of ResNet Wireless can enjoy a range of benefits including the option to connect in excess of ten devices. 

In order to access the ResNet Wireless service you must plug in and use the ResNet Wireless Access Point which will be in your room when you arrive. 

About the Device

The ResNet Wireless device is easy to use, provides a fast wireless performance, is yours to keep when you leave accommodation and is fully supported by the IT Service Desk for the duration of your stay in University accommodation. This means if you ever have any problems with your device or getting online you will be able to contact a ResNet Advisor to visit you at your residence and assist with any issues you may have.

All devices have a one year warranty from the start of the academic year, this covers replacement and repair of your device at no cost. Full details can be found in the ResNet Terms and Conditions

Device Features

  • Pre-configured device specifically tailored for University of Surrey residents
  • Up to 45Mbps (megabits per second) download speed
  • Free for University of Surrey residents
  • Hassle free plug-and-play set up
  • Ability to connect all your devices including laptops, smartphones, tablets & games consoles
  • High quality experience when video streaming or gaming online
  • USB Port to charge your smartphone or tablet
  • Fully supported device with ResNet support direct to your room

What is included in the ResNet Wireless Kit?

The ResNet Wireless Kit provides you with everything you need to get started including a:

  • Wireless Router
  • Ethernet Cable
  • Quick Guide

Using your ResNet Wireless Access Point 

Your ResNet Wireless Access Point will be in your room when you arrive ready for you to set up and use. Full details of how to get started can be found in the Quick Guide as well as the video below. 

Acceptable Use Policy

By using ResNet you will be considered to have agreed to abide by the rules stated in the ResNet Terms and Conditions so please take a few minutes to read them.

Help and Support

If you are experiencing problems connecting to ResNet there are a dedicated team of ResNet Advisors available to assist you and get you back online. Whether you need help to configure your computer, ensure your machine is compatible with ResNet or investigate any ResNet faults, our ResNet Advisors will be able to help.

To arrange for a ResNet Advisor to visit you in your room (available Monday to Friday from 5pm to 8pm) you will need to complete a ResNet Form available from your Court Reception.   If you live in Hazel Farm, you will need to call 01483 689898 to complete a form over the phone.

Useful Documentation

ResNet Wired:
Setting up ResNet Wired on Mac OS X
Setting up ResNet Wired on Windows 8/8.1
Setting up ResNet Wired on Windows 10/10.1

ResNet Wireless:
Quick Start Guide

ResNet Use: 
ResNet Terms and Conditions 
ResNet Device Replacements