Professor Terry Desombre

Head of the Department of Health Care Management and Policy

Qualifications: DN(Lond), PhD (Reading), MSc, PGCEA(Sur), FIMgmt, MIHSM

Email: t.desombre@surrey.ac.uk
Phone: Work: 01483 68 6367
Room no: 68 AP 02

Office hours

By appointment, please contact me directly by email or telephone or via my PA, Elise Frost-Bridges.

Biography
Research
Publications

Biography

Prior to joining the University of Surrey, Professor Terry Desombre spent many years in the NHS in both clinical and managerial roles. His PhD, from the University of Reading, researched the role and preparation of clinicians for board level posts. Since then he has researched in the areas of quality assurance in the health environment, clinical governance, management preparation for health service personnel and the role specification and functions of health workers.

The current MSc in Health Care Management was designed and implemented by Professor Desombre and has amongst its graduates some of the current leaders in the NHS. He has also graduated a number of PhD students who now continue their work in the public and private sector of health services.

Research Interests

Research Student Supervision Co-supervises various research students in the School in the areas of:

'Assurance and measurement of quality in hospitals'

'Implementation of quality management in health care systems'

'Early warning systems and mitigation of natural disasters to rapid response in medical aid'

'Investigation of ways in which conscious/unconscious manifestations of individuals influence organisational culture'

Publications

Journal articles

de Lusignan S, Krause P, Michalakidis G, Tristan Vicente M, Thompson S, Gilchrist M, Sullivan F, van Royen P, Agreus L, Desombre T, Taweel A, Delaney B. (2012) 'Business Process Modelling is an Essential Part of a Requirements Analysis.'. IMIA Yearbook of Medical Informatics 2012,
Hassan Sadek N, Sadek AR, Tahir A, Khunti K, Desombre T, de Lusignan S. (2012) 'Evaluating tools to support a new practical classification of diabetes: excellent control may represent misdiagnosis and omission from disease registers is associated with worse control.'. Blackwell Publishing Ltd The International Journal of Clinical Practice,
doi: 10.1111/j.1742-1241.2012.02979.x
Desombre TR, Woodhams V, de Lusignan S, Mughal S, Head G, Debar S, Hilton S, Al-Sharifi H. (2012) 'Triumph of hope over experience: learning from interventions to reduce avoidable hospital admissions identified through an Academic Health and Social Care Network'. BioMed Central BMC Health Services Research, 12
doi: 10.1186/1472-6963-12-153
Full text is available at: http://epubs.surrey.ac.uk/659223/
Zigan K, Macfarlane F, Desombre T. (2010) 'Knowledge management in secondary care: A case study'. Knowledge and Process Management, 17 (3), pp. 118-127.
doi: 10.1002/kpm.347
Desombre TR, Zigan K, Macfarlane F. (2009) 'The Identification of Important Intangible Resources in Hospitals'. Routledge International Journal of Public Administration, 32 (13), pp. 1162-1181.
doi: 10.1080/01900690903188800
Zigan K, Macfarlane F, Desombre TR. (2008) 'Intangible resources as performance drivers in European hospitals'. International Journal of Productivity and Performance Management, 57 (1), pp. 1741-0401.
doi: 10.1108/17410400810841236
Desombre TR, Kelliher C, Macfarlane F, Ozbilgin M. (2006) 'Re-Organising Work Roles in Health Care: Evidence from the Implementation of Functional Flexibility'. British Journal of Management, 17, pp. 139-151.
Desombre TR, Macfarlane F, Greenhalgh T, Scofield T. (2004) 'RCGP Quality Team Development programme: an illuminative evaluation'. BMJ Group Quality and Safety in Health Care, 13 (5), pp. 356-362.
doi: 10.1136/qshc.2003.009332
Desombre TR, Macfarlane F, Tavabie A. (2003) 'Accredited Professional Development: a qualitative study of the feasibility. Acceptability and practicality of a new scheme for CPD'. Education in Primary Care, 14, pp. 302-309.
Desombre TR, Hwang J, Eves A. (2003) 'Gap Analysis of patients’ meal service perceptions'. MCB Press International Journal of Health Care Quality Assurance, 16 (3), pp. 143-153.
Desombre TR, Khan N. (2003) 'Diabetes and Ethnicity – The need to incorporate ethnic issues in policies relating to diabetes'. Taviot-Kimpton Diabetes Research: Clinical and Experimental, 37 (15-22)
Desombre TR, Macfarlane F. (2002) 'Doctors in Management: an approach to developing competence'. Radcliffe Medical Press Education for General Practice, 13, pp. 433-444.
Desombre TR, Ingram H. (1999) 'Teamwork: comparing academic and practitioners’ perceptions'. MCB University Press Journal of Team Performance Management, 1, pp. 16-22.
Desombre TR, Cameron D, Gore J, Riley M. (1999) 'An examination of the reciprocal effects of occupation culture and organisation culture: the case of chefs in hotels'. Pergamon International Journal of Hospitality Management, 18 (3), pp. 225-234.
Desombre TR, Hwang J, Kipps M. (1999) 'An analysis of catering operations within NHS acute hospitals'. MCB University Press International Journal of Health Care Quality Assurance, 12 (6, 7), pp. 293-308.
Desombre TR, Ingram H. (1999) 'Teamwork in Health Care. Lessons from the literature and from good practice around the world'. MCB University Press Journal of Management in Medicine, 13 (1), pp. 55-58.
Desombre TR, Benny R. (1998) 'The changing context of employment in the NHS: some legal implications of changes to employment contracts'. MCB University Press Health Manpower Management, 24 (1), pp. 26-32.
Desombre TR, Eccles G. (1998) 'Improving service quality in NHS Trust hospitals: lessons from the hotel sector'. MCB University Press International Journal of Health Care Quality Assurance, 11 (1), pp. 21-26.
Desombre TR, Chi J. (1998) 'The impact of Chinese lifestyle and culture on tourism in China'. MCB University Press International Journal of Contemporary Hospitality Management, 10 (1), pp. 41-43.
Desombre TR, Hwang L, Eves A. (1997) 'Healthy Eating in Canadian Hotels - Nutritional Knowledge of Catering Personnel and the Place of Nutrition in Menu Planning'. AB Academic Publishers Hygiene and Nutrition in Foodservice and Catering, 1, pp. 259-280.
Desombre TR, Munro LA, Priest R. (1995) 'Training needs analysis within the community'. MCB University Press Health Manpower Management, 21 (5), pp. 21-25.

Conference papers

Desombre TR, Gore D, Cameron D, Riley M. (2009) 'Cultural dynamics and complexity within organisations: the case of chefs in hotels'. University of Surrey, UK: CHME Hospitality Research Conference
Desombre TR, Kelliher C, Macfarlane F. (2002) 'Functional Flexibility: examining the implementation in health care'. Said Business School, Oxford University, UK: 3rd International Conference on Organisational Behaviour in Health Care
Desombre TR, Pristi K. (2000) 'The Diachronic development of Nursing Personnel in Cyprus. The role of continuous education in the upgrading of staff and the Island’s Health service'. Berlin, Germany: 4th European Commonwealth Federation (European Region)
Desombre TR, Poria Y, Coyle A. (2000) 'Serving all the Community? The Views, Requirements and Preferences of lesbian and Gay Consumers of Health Care Services'. University of St. Andrews, UK: Fourth International Conference: Strategic Issues in Health Care Management. Efficiency, Quality & Access in Health Care
Desombre TR, Cameron D, Gore J, Riley M. (2000) 'The Commitment of Chefs within 4-5 Star Hotels from a Cultural Perspective of Organization and Occupation'. Southbank University, UK: CHIME Research Conference
Desombre TR, Cameron D, Gore J, Riley M. (2000) 'The diffusion of identity and culture within dynamics of self, group and organisation'. University of Huddersfield, UK: CHME, workshop presentation
Desombre TR, Ingram H. (1999) 'Teamworking in hotels: an exploratory study'. University of Surrey, UK: CHME Hospitality Research Conference
Desombre TR. (1998) 'Who Values Care? From a management and leadership perspective'. Kent, UK: Queen Mary’s Sidcup NHS Trust conference
Desombre TR. (1996) 'Using an Ethnomethodological Approach to Identify the Role of the Executive Nurse Director'. University of Reading, UK: Community Studies Research Conference
Desombre TR. (1994) 'The Role of the Executive Nurse Director Post NHS Reforms (1990)'. Guildford, UK: Frances Harrison College Research Conference
Desombre TR. (1993) 'Developing a Research Methodology to identify the Role of the Executive Nurse Director'. University of Surrey, Guildford, UK: Department of Educational Studies Research Conference
Desombre TR. (1991) 'Changing Nursing Work Patterns in an Acute Setting'. Hampshire, UK: West Surrey North East Hants Health Authority Conference
Desombre TR. (1990) 'The Role of Lead Nurses in Clinical Directorates'. Guildford, UK: South West Thames Regional Health Authority Conference
Desombre TR. (1989) 'Prevention of Pressure Sores in Acute Hospitals'. Farnham, Surrey, UK: 3M Funded Conference
Desombre TR. (1988) 'Single Administration of Drugs by Nurses'. London, England: Duthie Commission on drug administration, UK Government Commission

Book chapters

Macfarlane F, Desombre T, Zigan K. (2006) 'Intangible Resources as Performance Drivers in European Hospitals'. in Neely A, Kennerley M, Walters A (eds.) Performance Measurement and Management: Public and Private Cranfield, UK : PMA , pp. 841-848.
Desombre TR, Kelliher C. (2005) 'Breaking Down Boundaries: Functional Flexibility and Occupational Identity in Health Care'. in Zeytinoglu IU (ed.) Flexibility in Workplaces: effects on workers, work environment and the unions Geneva : IIRA/ILO
Desombre TR, Ingram H. (2003) 'Groups, Teams and Teamwork in Tourism and Hospitality'. in Kusluvan S (ed.) Managing Employee Attitudes and Behaviours in the Tourism and Hospitality Industry New York : Nova Science
Desombre TR, Poria Y, Coyle A. (2001) 'Serving all the community? The Views and Preferences of Lesbian and Gay Consumers of Health Care'. in (ed.) Quality In Health Care: Strategic issues in health care management London : Ashgate