Using the Library

Feedback - recent

• 315 comments were received in Semester 1. This was 14% more than we received this time last year. 150 of these were from the ‘Wish Upon a Star’ Christmas campaign
• Of the comments received, 78% were made anonymously
• 34% of comments were made digitally – via email, social media, or text message
• The Library environment was the category which received the most positive comments in Semester 1, with Level 4 improvements and Library+ popular amongst students
• Our biggest area for complaint during Semester 1 was also about the Library environment with issues of most concern being temperature and student behaviour
• We received the most suggestions for improvement in the following areas: Library environment (52%), Study Space (29%) and IT (11%)

Where we are

University Library, George Edwards Building,  University of Surrey,  Guildford,  Surrey GU2 7XH,  United Kingdom T: +44 (0)1483 689235 F: +44 (0)1483 689500

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Page Owner: cw0027
Page Created: Tuesday 9 June 2015 16:41:22 by ar0034
Last Modified: Friday 14 September 2018 10:59:28 by cg0016
Expiry Date: Friday 9 September 2016 16:40:50
Assembly date: Wed Nov 28 12:07:04 GMT 2018
Content ID: 150391
Revision: 26
Community: 1308

Rhythmyx folder: //Sites/ (NEW)/using/feedback
Content type: rx:Generic