Library

Using the Library

Customer Charter

Library and Learning Support Services supports the University’s vision in the following ways:

  • by identifying and providing the information and resources required by students and staff
  • by working in liaison with academic colleagues
  • by developing the virtual infrastructure and physical environment to encourage creative and independent thinking and working by students and researchers in accordance with our core values

The Library undertakes to provide:

  • High quality services and information resources to support your learning and research
  • A safe, accessible and welcoming environment, conducive to different types of study and research
  • Professional, knowledgeable and friendly staff who will help you to use the Library and its resources
  • Awareness and assistance for users with special needs
  • Consideration of your feedback and suggestions to help us improve your learning and research experience

You undertake to:

  • Treat fellow students and staff with politeness and respect
  • Handle library materials and resources with care
  • Carry your University campus card with you at all times to access the Library and its resources
  • Be considerate of the needs of others and help maintain an environment conducive to learning and research
  • Read and follow Library and IT regulations


We welcome your comments and suggestions and will use them to improve the services we provide.  You can provide feedback by filling in a comments form in the Library, emailing library-feedback@surrey.ac.uk or speaking to any member of Library staff.

Where we are

University Library, George Edwards Building,  University of Surrey,  Guildford,  Surrey GU2 7XH,  United Kingdom T: +44 (0)1483 689235 F: +44 (0)1483 689500

More contact details
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Page Owner: cw0027
Page Created: Thursday 11 September 2014 11:33:55 by ar0034
Last Modified: Thursday 28 April 2016 14:35:52 by cw0027
Expiry Date: Friday 11 December 2015 11:22:01
Assembly date: Thu May 24 14:57:19 BST 2018
Content ID: 131661
Revision: 6
Community: 1308

Rhythmyx folder: //Sites/surrey.ac.uk/Library (NEW)/using/regulations
Content type: rx:Generic