Using the Library

Customer Charter

Library and Learning Support Services supports the University’s vision in the following ways:

  • by identifying and providing the information and resources required by students and staff
  • by working in liaison with academic colleagues
  • by developing the virtual infrastructure and physical environment to encourage creative and independent thinking and working by students and researchers in accordance with our core values

The Library undertakes to provide:

  • High quality services and information resources to support your learning and research
  • A safe, accessible and welcoming environment, conducive to different types of study and research
  • Professional, knowledgeable and friendly staff who will help you to use the Library and its resources
  • Awareness and assistance for users with special needs
  • Consideration of your feedback and suggestions to help us improve your learning and research experience

You undertake to:

  • Treat fellow students and staff with politeness and respect
  • Handle library materials and resources with care
  • Carry your University campus card with you at all times to access the Library and its resources
  • Be considerate of the needs of others and help maintain an environment conducive to learning and research
  • Read and follow Library and IT regulations

We welcome your comments and suggestions and will use them to improve the services we provide.  You can provide feedback by filling in a comments form in the Library, emailing or speaking to any member of Library staff.

Where we are

University Library, George Edwards Building,  University of Surrey,  Guildford,  Surrey GU2 7XH,  United Kingdom T: +44 (0)1483 689235 F: +44 (0)1483 689500

More contact details
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Page Owner: cw0027
Page Created: Thursday 11 September 2014 11:33:55 by ar0034
Last Modified: Thursday 28 April 2016 14:35:52 by cw0027
Expiry Date: Friday 11 December 2015 11:22:01
Assembly date: Thu May 24 14:57:19 BST 2018
Content ID: 131661
Revision: 6
Community: 1308

Rhythmyx folder: //Sites/ (NEW)/using/regulations
Content type: rx:Generic