Welcome to Surrey

For new, confirmed students starting in the 2016-17 academic year

Here are details of some essential things that you will need to do in preparation for coming to the University. Make sure you also take a look at some of the opportunities and support available to you when you arrive.

If you are studying by distance learning we appreciate that some sections of this site, such as accommodation, will not be relevant to you. However, we do recommend that you read the Register and IT setup and Prepare for your studies sections. More specific distance learning information such as that about the library services we can offer you and how you can take your exams at an external centre will be included in your handbook.

Welcome events

Welcome events

We run Welcome events for new students joining us through the course of the academic year. Each event includes a programme that provides you with essential information for all Surrey students, and is a great way to meet other new students.

Postgraduate Research Inductions

The University of Surrey’s Doctoral College looks forward to welcoming our new Postgraduate Researchers.  We have a programme of induction events, as set out below, to help you settle in to your new environment and to ease the transition to doctoral research.

 

All PGR Induction

The All PGR Induction brings together all new PGRs. This is an excellent opportunity to network with staff and new PGRs and to learn about the wonderful support available to you from across the University. 

Wednesday 25th January. 10:00 – 12:00. Lecture Theatre B

 

PGR Faculty Inductions

The All PGR Induction is followed by Faculty-inductions. Through these inductions you will hear about programme requirements, the student-supervisor relationship, teaching opportunities and local policies and procedures.  Please attend the bespoke induction for your Faculty:

Faculty of Health and Medical Sciences

Wednesday 25th January. 13:00 – 15:00. 15 DK 02

Faculty of Arts and Social Sciences

Wednesday 25th January. Time and venue still to be confirmed.

Faculty of Engineering and Physical Sciences

Wednesday 25th January. Time and venue still to be confirmed.

 

Heathrow airport Meet and Greet – incoming exchange and PGT February start students

To make sure that you feel welcome and comfortable about coming to the University of Surrey, a Meet and Greet airport pick up service will be provided from London Heathrow airport on Wednesday 1st February. You will be transported to the main Stag Hill Campus where you will collect your room key before being shown the way to your accommodation at Stag Hill, Manor Park or Hazel Farm. To book your place, please complete the online form on our Meet and Greet web page with your flight details.

Wednesday 1st February. 09.00-17.00

 

Welcome to Surrey!

Get the most out of your time at the University of Surrey! In this session you'll find out about many of our excellent support services on offer at the University, have the opportunity to hear from the Students’ Union sabbatical team, and hear about sports clubs and memberships at Surrey Sports Park.

This presentation is available on the following dates (please come to either):

Thursday 2nd February. 14:00-15:30. Lecture Theatre M

Wednesday 8th February. 15:00-16:30. Lecture Theatre F

 

Welcome to Your Accommodation!

This event will start with you receiving important information on how life in the residences work, presented by a Warden and Student Life Mentor. You will then have the opportunity to move to the Lecture Theatre Concourse where Student Life Mentors will be running a social event (with free snacks and soft drinks).

Wednesday 8th February. 17:30-19:00. Lecture Theatre F

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Apply for accommodation

Apply for accomodation

The University of Surrey has over 5,000 rooms available to students, all within easy reach of campus and Guildford town centre. Our student accommodation puts you at the heart of the action and is a great way of meeting other students across a range of courses.

Apply online

If you haven’t yet applied for accommodation and would like to live in University residences, now is the time to get your home sorted. There is a wide choice of accommodation available to suit different budgets.

Full details of the allocation policy and how to apply are available on our Accommodation website.

Once you've done your research and found the right type of accommodation for you, you can apply indicating your preferences based on price band. 

Students with special requirements will be offered appropriate accommodation depending on recommendations received each year from the Additional Learning Support team or the Centre of Wellbeing.

Your room allocation

You will receive a confirmation email within four hours of confirming your application. 

Your invoice will be sent to your university email account within 14 days of your arrival, so make sure you have a live University IT account. You’ll then need to keep an eye on your email inbox and – just in case – check your junk folder from time to time.

Students starting in September 2017: You may apply for accommodation from Spring 2017 for the 2017-18 Academic Year. We will send all room offers by email from the middle of August 2017 for students starting in September 2017. 

Not planning to live on campus?

If you’re looking to live off campus, take a look at our information on private accommodation.

Pack the right stuff

As a student living in University accommodation, you'll need bedding and some kitchen equipment, as well as clothes and toiletries. You'll also need to have the relevant documents to hand when arriving on campus and during registration.

While you'll want to have your home comforts around you, storage space is limited. To get an idea of the size of our accommodation and what you'll need to bring, take a look at the floor plans and photos on the Accommodation section of our website and read the Residents Guide.

Your student kitchen is equipped with a microwave, oven, grill and hob. You’ll have  space in both a fridge and a freezer and your own kitchen cupboard space.

Packing the right things can be a challenge, so we've put together a packing checklist to help you decide what to bring.

Packing checklist (70.64KB - Requires Adobe Reader)

Before you set off

  • Clearly mark all your luggage with your name, the name of your Court of Residence and your room number – you’ll find these on your room confirmation letter
  • Pack your things in containers that can be easily lifted
  • Bring food with you or go for a supermarket shop on route
  • Keep electronic devices (laptops, tablets, etc.) and valuables separate to your other luggage and carry these with you to your room
  • Keep your room confirmation letter with you and photo ID – you’ll need this to collect your key and it also gives you details of your Court of Residence and room

Setting up your broadband

Once you've unpacked, one of the first things you'll probably want to do is to get online. You can do this from your own computer by connecting to the residences’ network - Surrey ResNet.

ResNet Wired & Wireless 
ResNet  offers fast and easy  internet access for several devices at once. The ResNet Wi-Fi Kit (which will be waiting for you in your room on arrival) has everything you need to get started, including a wireless router with two wired ports and a quick-start guide. As the device is pre-configured, all you’ll need to do is plug it in to start using the internet.

Find out more about ResNet Wired and ResNet Wireless.

Getting online should be really easy, but if you do have problems connecting you can request a visit from a ResNet advisor via your Court reception.

Student Life Mentoring

The Student Life Mentoring Service is a proactive support service for new students at the University. Student Life Mentors help new students settle in, make friends, and act as an approachable and accessible point of contact throughout the year.

Answering questions and providing advice and information about all aspects of life at Surrey, Mentors build supportive peer relationships with mentees throughout the year, so students feel more able to turn to their mentor when they need support.

Mentor support

Mentors often help to resolve communal living issues such as food theft, noise, messy kitchens and interpersonal conflicts, as well as supporting students who face facility problems, academic challenges, homesickness, loneliness, stress or anxiety. When approaching these situations, the role of the Mentor is to empathise with students, provide practical advice based on their own personal experience and training, and to signpost students to the relevant support services to seek help.

Actively promoting and distributing information about welfare campaigns, Mentors are at the forefront of student support at Surrey, and have played a key role in gathering student opinion about issues such as bus services, accommodation provision and other local and university-provided facilities. Mentors also work closely with other residential support staff such as Wardens, Security and Court Reception staff to help promote a safe and friendly community at Surrey.

Helping new students settle in

Organising social events for mentees during the year, Mentors create opportunities for residents to get to know one another whilst having fun! Events planned for the coming weeks are a quiz night, a music evening, a trip to a local bowling alley and a barbecue.

Student Life Mentors are all current students. The majority are final years with lots of experience of being a Surrey student, often having been on a placement year and lived off campus as well as on campus in their first year.

All students new to Surrey and living in the residences (undergraduate and postgraduate) are automatically allocated a mentor. Students who aren’t living within the residences can opt into the service by emailing mentoring@surrey.ac.uk.

For more information, visit: surrey.ac.uk/mentoring

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University registration and your IT account

Registration and IT account

Activate your IT account –applicable to Exchange students only

Activating your IT account before you arrive means that you can start receiving important University emails, complete the first step of University registration online, and get access to Surrey's IT services once you are here.

You can activate your IT account as soon as you have received your welcome email confirming your place at Surrey. To do this, you’ll just need to enter your University number (found in your welcome email from the University) and your date of birth. You’ll then be given a username and be asked to set a password.

Once you’ve activated your IT account, you can:

  • Complete the University online initial registration – see ‘Online Registration’ section below
  • Login and use the computers and printers in our computer labs, as well as other services
  • In the next 48 hours you can access your university email at  https://surrey365.surrey.ac.uk

If you need support or have any queries, find out more about IT at Surrey. You can also find us on Facebook and Twitter.

If you are living in University accommodation, you may also want to find out more about ResNet, the internet in your room.

 

Registration –applicable to ALL students

Step 1: Complete Online Registration

Browse to Student Self-Service to complete your online registration. If you experience any difficulties, please follow the instructions on the screen.

Within Student Self-Service, click on ‘My registration’ in the left-hand menu and complete the required steps.

On completion of Online Registration you’ll receive your ‘Confirmation of pre-registration’, which you can either print or save to your phone. You will need this when you register in person during your first week.

Your IT account will also be enabled on completion of Online Registration so you can access the University of Surrey’s IT Services. Please be aware it can take between 24-48 hours after completion on online registration before all IT services are available.

These include:

  • Surrey365 Email
  • PCs and Computer Labs
  • Wireless Network and ResNet
  • Online Library Resources
  • Print, Photocopying and Scanning

If you need support or have any queries, find out more about IT at Surrey. You can also find us on Facebook and Twitter.

If you are living in University accommodation, you may also want to find out more about ResNet, the internet in your room.


Step 2: Attend University registration – not applicable to Distance Learning and Executive MBA students 

Thursday 2nd February – Student Services Centre

11:00-12:00 All Erasmus+ and exchange students, plus any Postgraduate Taught students booked on Meet and Greet.

All other students should register in the Student Services Centre during opening hours within their first week.

Please note that the University Regulations require students to register in person within two calendar weeks of the beginning of taught* programmes, and within four weeks of research programmes.

Once you are fully registered you will have your photo taken and be issued with your all-important Campus Card.

 What to bring to Registration

  • Confirmation of Pre-registration (received after completing Online Registration) either printed or on your phone
  • Photographic proof of identity; suitable forms of ID are:
    o A current full UK driving licence
    o A current signed passport
    o A national/EU identification card
  • Notification of finance (see ‘Paying fees’ below)

If you are a non-EEA national, you must bring your Confirmation of Pre-registration and your current signed passport, plus:

  • Proof of your entry clearance or leave to remain in the UK (right to study) – this will be a stamp or visa in your passport or a Biometric Residence Permit (BRP).
  • If you are a Tier 4 student, you are required to show your entry clearance stamp (30-day vignette in your passport) and Biometric Residence Permit (BRP)
  • If you have not collected your BRP from the Post Office yet, please bring your Decision letter from the UKVI
  • If you are under 18 at the start of your course, you are required to bring a copy of the consent letter from your parent(s) or legal guardian that you provided when applying for your visa

*You will need to collect your BRP from:

Guildford Town Post Office
171 - 173 High Street
Guildford
GU1 3AJ

Please click here for directions from the University of Surrey to the Post Office.

You must collect your BRP from the Post Office within ten days of arriving in the UK and you will need to show this to officers of the University to confirm that you are eligible to study at Surrey.

UKCISA has prepared some helpful advice for collecting your BRP. You can find UKCISA's advice here.

UK Visas & Immigration (UKVI) requires that we keep copies of these documents as part of the points-based immigration system, so we’ll take copies during Registration. We’re also responsible for keeping a record of your immigration status and for reporting any student who does not register or attend their course at the University.

Registration information for Distance Learning and Executive MBA students only

On completion of online registration we will send an email to your Surrey email address and you will then be enrolled for your programme – you do not need to follow Step 2 below. When you visit campus, you can take the email to the University Library, along with photo identification to obtain your campus card, which you will require later if you wish to take your exams on campus.

Paying tuition fees – Erasmus or Exchange students

As an Erasmus or exchange student, you will not pay tuition fees to the University of Surrey.

Paying tuition fees – Undergraduate students

If you’ve not applied for student finance or sponsorship: You’ll be responsible for paying your fees. You can either do this in advance, or when you have received your invoice, which will be sent to your University email account within a few weeks of the start of the programme.

If you’ve applied for student finance (or an award agency for a fees loan):  The University should have already been advised if you have had your student finance application approved. Have a note of your Student Support Number with you when you register, in case of queries (a copy of your notification by email will be sufficient). Please make sure that your Student Finance loan application states you will be a Surrey student. This will ensure that your maintenance can be paid to you as soon as you start your course and your first loan payment can be made to us.

If your tuition fees are being paid by a sponsoring organisation other than Student Finance (such as an overseas government), email evidence of the award to feesandfunding@surrey.ac.uk prior to Registration.

If you’re unsure about your funding arrangements you should attend Registration anyway - we’ll try to answer your queries at the session or follow up afterwards.


You can find out more about student loans on the Gov.uk Student Finance website.

Paying tuition fees – Postgraduate students

As a postgraduate student you are required to pay a deposit towards your tuition fees, or provide satisfactory evidence of sponsorship in order to firmly accept a postgraduate offer of admission. You are required to pay a deposit of £2,000 towards the fee or, if the total fee for the year is less than £4,000, you are required to pay at least 50 per cent in order to register.

If we have not received your deposit/evidence of sponsorship at least five working days in advance of the start of your course, it may not be possible for you to register during your first week. Once we have received and processed your payment or evidence of sponsorship and updated your status to firmly accepted, it will then be at least two working days before your campus card can be issued.

If you have been successful in securing a Postgraduate Loan (PGL) for Master’s study from the Student Loans Company, please email a copy of the confirmation to admissions@surrey.ac.uk

If you’re unsure about your funding arrangements you should attend Registration anyway - we’ll try to answer your queries at the session or follow up afterwards.

Your campus card

Your campus card gives you access to many of the facilities the University has to offer. You can use it to visit the Library (to borrow books, pay for photocopying etc.), use IT facilities and access other buildings. Your campus card is also your Students’ Union identity card, enabling you to attend Students’ Union events and get student discounts in participating stores or venues. It’s important to look after your campus card as there may be a charge for lost, damaged or stolen cards. The card should be returned to the Library if you leave the University permanently.

GP registration

During your first week you should register with Guildowns Group Practice – the on-campus NHS GP.

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Prepare for study

Prepare for your studies

Congratulations, you’ve made it to university!
There’s a lot to take in when you begin your degree, but don’t worry – we’ll help you get off to a flying start.

Library and Learning Centre

Our friendly staff will introduce you to our wonderful Library and Learning Centre.

The Library offers a range of learning and working zones, from silent spaces to bookable group-study rooms, to give you the environment you need to work the way you want.

The Library is open 24/7 every day of the year, with professional library staff available from 8am to 8pm. At other times, the building is open for study and access to automated services.

From the Library, you can explore hundreds of thousands of books and journals as well as audio and image collections. And with access to ebooks and ejournals via your University login, you can work from anywhere on the web.

Get in touch

For more information and staff contact information, visit the Library website.

You can also follow us on Facebook and Twitter.

Study advice and SPLASH 

The SPLASH (Student Personal Learning and Study Hub) team offers expert study advice to all students.

Based in the Library on level 3, the team comprises specialist Information Skills Librarians and Student Learning Advisors.

Information Skills Librarians can show you how to improve your information literacy, and find and use references in essays. Student Learning Advisors can help you to improve your academic writing, researching, presenting, revision and time management.

Get in touch

Website: SPLASH

Email: SPLASH@surrey.ac.uk

Additional Learning Support 

If you have a disability, specific learning differences (such as dyslexia or dyspraxia) or a long-term health condition, Additional Learning Support (ALS), Surrey's disabilities and dyslexia service, is here to support you.

ALS is based on level 4 of the Library and has a team of in-house specialist disability advisers, tutors and mentors.

Register with ALS and we will be able to arrange suitable adjustments and support to allow you to demonstrate your full potential at Surrey. This can include recommendations for your exams, so it is important to speak to us as soon as possible to ensure we can put these in place in sufficient time.

Please contact ALS to make an appointment – if possible, within the first four weeks of semester one.

Get in touch

Website: Additional Learning Support

Email: als@surrey.ac.uk
Telephone: +44 (0)1483 689609

Your academic timetable

Your Faculty Student Services office will make sure that your initial timetable is ready for the start of the semester.

Your full timetable will be available online once your module registrations have been processed and your seminar groups have been allocated. 

While the online timetable system is operational from the start of the semester, if you have to choose optional modules for your programme these may not show in your online timetable until the beginning of the third week of semester.

Accessing your online timetable

Download our timetable presentation for instructions on how you can access your timetable online and on your mobile. 

Introduction to online timetabling

Reading lists

Each module you take during your degree will have an online reading list.

Your module reading list is the simplest and quickest way to find good quality academic reading relevant to your lectures and assignments.

You can access reading lists from the online module catalogue on the Library website. They will also be on your SurreyLearn module page once teaching has started.

Lists are subject to change before the next academic year. Please contact your Department with any queries.

Please be aware that you may not be able to access electronic texts until you are fully registered with the University.

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Think about life at Surrey

Think about life at Surrey

Learn more about some of the practical things you’ll need to sort out so you can get on with day-to-day life on campus, including how you’ll get around, how you’ll access healthcare and where you can go if you’ve any questions about student life.

 

The Student Services Centre

The Student Services Centre is located in the middle of campus. Its friendly staff are trained to deal with the wide range of enquiries you may have during your studies, and can provide key information, advice and guidance on many University services and student life.

The Centre includes:
• Student Information Desk (SID) Advisors
• Student Life Advisors
• Student Money Advisors
• International Student Support Advisors
• Student Finance Advisors

Money and Housing matters

Our student advisors can give you a financial health check and help you with housing maters. If you experience a delay in your student funding or problems with your landlord, you can speak to one of our advisers in the Student Services Centre.

International Students  
Our international advisors provide a professional and dedicated advisory service to all our students, helping with pre-departure and transition into life in the UK.

Telephone: +44 (0) 1483 686868
Website: Student Services Centre
You can also follow us on Facebook and Twitter.

Support in your accommodation

We have lots of friendly people on hand to help you in your accommodation. 

Wardens

Residential Wardens also live on campus and are responsible for residents’ welfare and discipline.

Your warden is there to support your residential experience by listening to any concerns you have. You can expect your warden to be open, aware of communal living challenges, available at agreed times and able to take action to resolve any issues.

Think about transport

Before you arrive at Surrey, you may want to think about how you'll get around once you're here.

As a Surrey student, you’ll enjoy all the benefits of being within walking distance of Guildford town centre’s shops, parks, restaurants, pubs and clubs. With a great network of bus and rail services nearby, and a good cycling infrastructure, the vast majority of students find they have no need for a car.

Bus services

There are regular bus services between Manor Park, Stag Hill, Hazel Farm and Guildford town centre between the hours of 6am and midnight. From the town centre, there are also plenty of services covering other areas around Guildford.

For discounted student travel, you can buy a bus Travelcard online. It costs £148 for an annual Travelcard or £66 for a three-month Travelcard. Both tickets represent fantastic value for money, with a saving of over £500 on the cost of buying the annual ticket directly from the bus company.

If you are a resident of Hazel Farm, a free Arriva bus pass is included in your key pack on arrival.

As well as standard journeys, your Travelcard will also cover the University night-bus service. This operates on student nights in Guildford between the town centre, Stag Hill and Manor Park. More information is available on our student transport pages.

Travelling by rail

The University is a short walk from Guildford railway station. Students are eligible to apply for a 16-25 Railcard to gain discounted travel on mainline services, and an 18+ Student Oyster photocard for cheaper travel within London.

Cycling

Cycling – both around campus and into Guildford – is very easy and the transport of choice for many students. The University campus has plenty of cycle racks, including one in each Court of Residence. Some racks are lockable with a key that you can borrow.

In Guildford, there are cycle racks at the railway station and around the town centre, close to the shops. Find out more about cycling on campus.

Car parking restrictions

Since there are very limited spaces (and a community of over 4,000 students), car parking is not available at the University for most students.

If you live at Manor Park or Stag Hill, you won’t be able to bring a car to the University or park on public roads surrounding the campus.

Hazel Farm residents may park in designated spaces at their residence, but cannot park on the main University campuses.

There are a limited number of parking spaces at Bellerby Court, which are exclusively for students living in this residence. If you have been allocated a room in Bellerby Court, you can apply for a parking space by emailing the Residence Facilities and Contracts Coordinator in Accommodation Services.

While most students can get to, from and around the University easily and cheaply without a car, a small number of student parking permits are available for students who meet the University's eligibility criteria.

Car parking eligibility criteria

We will only consider applications for an essential-use car permit from students who:

  • Hold a blue badge
  • Have a medical condition that necessitates the use of a car, supported by medical evidence provided by your GP or Consultant and endorsed by the Medical Team at the Centre for Wellbeing
  • Are resident in University accommodation on Stag Hill or at Manor Park and follow a course of study that either requires regular attendance outside normal public transport operating hours (7am to 7pm) or requires regular use of a car
  • Are resident in University accommodation on Stag Hill or at Manor Park and have a compelling childcare need that can only be met with the use of a car
  • Are resident in University accommodation on Stag Hill or at Manor Park and are registered as part of the 2014/15 High Performance Athlete Support Scheme (HPASS) through the Surrey Sports Park

You can find out more about applying for a permit on our transport pages. Please be aware that the issue of a permit does not guarantee a space – there are no permit refunds if the car park is full.

Find out more about travel and transport at Surrey.

Think about your health and wellbeing

Register with a GP

If you are living in the local area, we recommend that you register with Guildowns Group Practice, the on-campus NHS GP, during your first week at the University. This way you’ll be prepared if, and when, you need to visit a GP during your time at Surrey. It’s better than waiting until you're ill!

You’ll get the chance to register with the GP as part of University registration. Just bring along your completed health questionnaire (which you can download here), your student ID card and proof of address (and your passport and visa if you are an international student).

Alternatively, you can find your local GP on the NHS website.

Check your vaccinations are up-to-date

Most UK-born students will have received the two doses of the MMR (measles, mumps and rubella) and polio vaccines as children, but you should check your health records to make sure and ask your GP practice to give you the vaccinations if necessary.

In addition, all first-time university students up to the age of 25 are eligible for the Men ACWY vaccine that protects against four different causes of meningitis and septicaemia – meningococcal A, C, W and Y diseases.

We recommend that you contact your existing doctor for vaccination against Men ACWY, ideally before the start of the academic year, however it can be provided to you when you get here if needed.

More information about the Meningitis ACWY vaccination and the MMR vaccination is available on the NHS Choices website.

Your wellbeing

The Centre for Wellbeing is a free and confidential service that supports students during their time here on campus. Nurse advisors and counsellors are available to provide a range of support from one-to-one counselling to matters such as pregnancy testing or advice about living with a long-term mental-health diagnosis.

All the team are available between 9am and 5pm, Monday to Friday.

You can book an appointment by calling +44 (0)1483 689498 or emailing centreforwellbeing@surrey.ac.uk

Surrey Sports Park membership

Team Surrey will really enhance your student experience.

As a Surrey student you can buy a discounted annual membership for Surrey Sports Park to take advantage of the Health and Fitness Centre, swimming pool, climbing centre, fitness classes and access to over 40 sports clubs – and if you do this when you arrive in Surrey you’ll pay up to £235 for a 1-year membership!

Santander

There is a branch of Santander located near the Library and Learning Centre on Stag Hill campus.

Open a bank account

Santander is available to help with all your banking needs.

If you want to open an account then you need to bring two forms of identification, which can included passports, UK driving licences and either UCAS letters, or letters from Student Services.

Santander grants and scholarships

Santander Universities has worked together with the University of Surrey since 2008, enabling many students and staff members to obtain scholarships, travel grants as well as Internships with SMEs.

Santander supports entrepreneurship at the University through various activities such as Dragons’ Den and the Summer Business School. It also offers support via the Careers Service, including skills workshops, interview techniques and business talks.

Raising money for the SU

Santander is committed to supporting charities. Over the past couple of years, it has supported the Students’ Union via its matched donation scheme.

Get in touch

Please visit the branch on campus or contact Ian Browning.

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International Students

International students

The International Student Support team understands that leaving home, possibly for the first time, and moving to an unfamiliar culture can be both exciting and difficult at the same time.

Each year in September the team organises a Meet and Greet pickup and an Orientation Programme for the new International students.

The team also offers help and advice throughout the academic year. For more information please visit the About us page on the Current students website. 

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Help and advice

We hope that our Welcome website provides the answers to many of the questions you have as you begin life at the University of Surrey. However, if the website doesn't answer your questions, the Student Services Centre staff will be happy to help.

First check out our list of popular FAQs

If that doesn't answer your question, once you have completed your online initial registration, the quickest way to get help is to submit a question online.

If you have a question but you haven’t registered yet, you can also get in touch by phone by calling +44 (0)1483 686868.

Get to know your campus

Download your campus map.

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