Your feedback matters

6 February - 30 April 2017

The National Student Survey (NSS) offers final-year undergraduates the opportunity to give feedback about their university experience. The survey launches at Surrey on 6 February and takes just five to ten minutes to fill in.

We want to thank you for your feedback... when you complete the survey, you can claim a £4.00 voucher from the Student Services Centre from 6 February onwards.

£4.00 voucher

  • You can use your voucher at shops and eateries across the Stag Hill, Manor Park and Surrey Sports Park campuses.
  • Terms and conditions: Voucher cannot be used to purchase cigarettes or alcohol. Voucher cannot be exchanged for cash. No change given.
  • Available from 6 February to 31 May 2017.

Step 1

Take the survey

Yes, it's that easy!

Step 2

Confirmation email

You should automatically receive a confirmation email after you complete the survey. 

Email if you have not received a confirmation email stating your name, university and URN.  

(N.B. We only accept confirmation emails as proof of completion. Screenshots of the survey end page will not be accepted.)

Step 3

Collect your reward

Show your confirmation email and campus ID card to staff in the Student Services Centre.

You will receive a £4.00 voucher. 

Step 4

Now you have your reward, enjoy it!


How to find the Student Services Centre

  • Open Monday – Friday, 10am - 5pm
  • Located near the Amphitheatre, opposite the Accommodation Office

Students on work placements or weekend courses

Send a copy of your confirmation email with your postal address and URN to or post to the address below.


  • Email: 
  • Tel: +44 (0)1483 683812
  • Address: NSS Promotions, University of Surrey, AD Building 41AD04, Guildford, Surrey GU2 7XH

Push the Button: Are you game?

Promotion by the University of Surrey Students' Union

To celebrate this year’s NSS, the Students' Union is offering ALL Surrey students the opportunity to push the red button to win great (and not so great) prizes.

Take a chance with our random number generator where the number you draw indicates the prize you win (or not!). You could win the top prize of an iPad Mini… or you could leave with a slightly less fantastic Pot Noodle.

Red Button Weeks

Red Button Weeks will be held outside SimplyFresh between 11:30am and 1:30pm on:

  • 6 – 10 February
  • 20 – 24 February
  • 20 – 24 March


During each of these weeks you have the opportunity to win:

  • Top prize: iPad Mini (32GB)

  • Second prize: SimplyFresh Shop Dash* x 2
    *Two people will have the chance to race around SimplyFresh and grab as much as they can hold in both arms in 30 seconds

  • Third prize: Chocolates

  • And the not so great… Pot Noodles, biscuits, pencils, rulers or nothing at all!

How do I enter?

Visit the Red Button Stand outside SimplyFresh and press the red button to be in the game to win.

Terms and conditions

  1. All students at the University of Surrey, including postgraduate students are eligible to enter.
  2. This is a free prize draw where no fee is required to enter.
  3. Entrants are only allowed to enter the prize draw once per day e.g. you may push the button once per day.
  4. Prizes are drawn by using a random number generating software programme. Each number drawn relates to a prize or a 'no win'. Numbers cannot be pre-selected and the host cannot programme the software to ensure a specific number or prize is drawn at a certain time.
  5. The organiser of this promotion has the right to set and change the odds of winning a prize at any time.
  6. SimplyFresh Shop Dash terms and conditions:
    - Winners will be informed of their SimplyFresh Shop Dash date upon winning the prize
    - The time limit is strictly 30 seconds
    - The SimplyFresh Shop Dash will be held at a time specified by SimplyFresh
    - The SimplyFresh Shop Dash may be filmed for the purposes of social media
    - Entrants can take any products off the shelf excluding cosmetics, phone accessories, alcohol, cigarettes and tobacco products

Student feedback = positive changes

All student feedback is appreciated at Surrey, and we use it to enhance the student experience, improving everything from SurreyLearn to teaching facilities. Here are just a few of the changes we’ve made in response to student feedback.

Library and Learning Centre 

  • We’ve invested £500,000 into the Library to make big improvements to your study facilities – creating an additional 90 study spaces and refurbishing more than 150 existing spaces.
  • Furniture has been upgraded on four levels of the Library and level 2 has been transformed into a light, bright and modern space with brand new silent and individual study spaces.
  • We’ve also installed five new group study tables and new wider shelving to make it easier for you to access the books you need. 

Your learning environment 

  • To create a better social study space, we’ve bought new furniture for the ground floor of the Library next to SimplyFresh and added power sockets so you can plug in your laptop or phone when you're low on battery.
  • We've undertaken work to make lecture theatres more comfortable and effective and we’ve increased the number of whiteboards in teaching rooms
  • We've also created a new non-bookable group study space in AC 03.  

Access to study facilities 

  • The Library is now open 24 hours a day, seven days a week, 365 days a year to suit you. Staff are there to assist you Monday to Friday between 8am – 8pm and 2pm – 6pm at the weekend.
  • To ease the demand for computers, we’ve introduced a new laptop loan scheme in the Library which allows you to borrow one of 48 brand-new laptops for up to four hours at a time.
  • To reduce waiting times in the Library at busy level 1 printers, we’ve brought them together into a central place for printing, copying and scanning. There are also two machines by the Library reception desk so you can print without having to come through the barriers. 

New services

  • We've launched a new SMS service so we can text you in advance to let you know if a lecture or seminar has been cancelled to save you any unnecessary trips.
  • We've made changes to your online timetable to allow you to book a number of central teaching rooms across campus as additional study spaces, where you can prepare for group projects, practise presentations or find a quiet space to revise.
  • In addition to offering learning development workshops, SPLASH (the Student Personal Learning and Study Hub) in the Library has introduced a new drop-in advice service and bookable appointments open to all students to help you learn new skills and build confidence in your academic ability. 

Improving IT

  • To make it easier for you to stay connected, we've worked hard to improve Wi-Fi coverage across campus, focusing on popular areas like the Students' Union, PATS field, the Library and Surrey Sports Park. We'll continue to increase coverage in line with your feedback. 
  • We've upgraded audio visual equipment in more than 40 lecture theatres and seminar rooms and have refreshed Apple hardware in the Ivy Sound lab.
  • We understand how important IT is when it comes to studying successfully, so we've refurbished computers and software in all faculty IT labs. We have also created a new 48-seat lab for computer science, a new 12-seat law lab and a new Bloomberg lab.

Together we made it happen…and with your help we can further enhance student learning opportunities.

About the survey

What is the National Student Survey (NSS)?

  • The NSS is an annual survey of mainly final-year undergraduates in the UK. It is a nationally recognised independent survey, inviting students to reflect on their course experience.
  • The survey covers ten key areas: teaching quality, assessment and feedback, organisation and management, learning resources, personal development, academic support, learning opportunities, learning community, student voice and overall satisfaction. 
  • To find out more watch the NSS advertisement and video, and read the NSS Q&As.

Why should I fill in the survey?

This is your opportunity to give your honest feedback on the quality of your course throughout your time at Surrey. You’ll be helping prospective students make the right choice of where and what to study. Survey results will also be used by the University and the Student’s Union to help improve the student experience.

Who runs the NSS?

The survey is run by Ipsos MORI – an independent research agency.


Responses to the survey are strictly confidential, and all responses are anonymised before they are shared with the institution to ensure individuals cannot be identified.   

Am I eligible?

You are eligible for the NSS if you are a final-year undergraduate or are on a flexible part-time programme. If your final year cannot be easily predicted, you will be surveyed during your fourth year of study. If you were due to be in your final year in 2017, but have withdrawn or are repeating your penultimate year, you are also eligible to take part.

To check whether you are eligible, try and complete the survey and/or read more detailed eligibility criteria.

NSS results

  • Results are made publicly available to prospective students to help them make informed decisions of where and what to study. See Unistats to compare official course data from universities and colleges
  • For Surrey's results by department see: 2016 | 2015 |  2014