Welcome to the Survey
Now in its ninth year, the NSS is a nationally recognised, independent annual survey that offers final-year undergraduates the chance to give their feedback on their time at Surrey.
As a Surrey student, you're an expert on life as a Surrey undergraduate – so your experience and opinions are vital. That's why we would love to hear your feedback on these eight key areas: Teaching on my Course, Assessment and Feedback, Academic Support, Organisation and Management, Learning Resources, Personal Development, Overall Satisfaction, Satisfaction with the Students' Union.
The survey runs from 4 February - 30 April, and takes just five minutes to fill in. And as a thank you for completing the survey, we're offering a £3.50 voucher to spend at Stag Hill, Manor Park and Surrey Sports Park campuses.
TAKE THE SURVEY (FINAL-YEARS ONLY)
About the survey
What is the National Student Survey?
Who runs the NSS?
Ipsos MORI – an independent market-research agency.
How long does it take?
Less than 5 minutes.
How do I access the survey?
Online from 4 February to 30 April.
Previous NSS results
The how and the why
Why should I fill in the survey?
You are the experts on being a student here. Your experiences and opinions are important to us. Survey results will be used by the University and the Students' Union for the benefit of current and future students.
Show you're proud of Surrey!
Help us to meet the really ambitious target we've set ourselves – to be one of the very best universities around.
Focus on feedback
All student feedback is recognised at Surrey. Here are just some of the changes we've made in response to the NSS survey:
I.T. support. 24/7
We've extended the opening hours on our Helpdesk and provided an IT support phone line, available 24/7 – so we're here to help solve your IT headaches whenever you need us.
We've introduced a system that shows you where there are computers free in the University's Library. Our information screens are updated every two minutes with the latest availability, and you can access the info with your mobile phone too.
We've created more than 700 reading lists, available through your modules on SurreyLearn - so you can find essential books, link to online articles and e-books, find recommended or background reading, read book previews and check the availability of copies in the Library.
Lending a hand
We now have 'roving' library helpers on all the floors, recognisable by their bright green lanyards – feel free to stop and ask them for help at any time. There are support points too, such as our 'Ask Me' desk for queries and resources, as well as drop-in sessions every weekday, 11am-3pm, when you can get extra help with searching and referencing.
More choice? No problem.
We've developed more workshops for particular groups of students - there's a new range of sessions on final year dissertations and projects for example, and we're working even more closely with academic staff to ensure that our workshops are as relevant as possible. There's a new procedure for booking places too, making it much easier to register.
The University's new Virtual Learning Environment, SurreyLearn, was successfully launched this academic year, providing you with better access to information and guidance related to programmes and modules, as well as activities and interactive materials to support your learning. These can be accessed from any computer with an internet connection as well as mobile devices such as smart phones.
Our new Student Services Centre in September 2012 makes it easier, simpler and faster for you to access the services and support you need from the University. The Centre provides a single place to get help on a wide range of issues, and the friendly, knowledgeable staff pride themselves in offering positive solutions, no matter the query – and if they can't answer it, they'll know who can.
We're on a mission
...to revamp your learning environment. So we've redecorated and refurbished a wide selection of teaching facilities across the campus, from Lewis Carroll to Robert Boyle to the Duke of Kent building and Austin Pearce, installed new audio visual systems and lighting, carried out a refurbishment programme in all FEPS IT labs - and there's more to come.
On your marks...
After successfully piloting the online mark viewing scheme with the Department of Sociology, it was released to all students in May 2012. You can now view unit assessment marks and ultimately your module marks (when all units have been completed), after the marks are published by faculty staff.
Supporting your learning.
We have provided Matlab and GraphPad Prism as site licensed software, offered 24/7 access to OpenLab for FBEL students, and opened an iMac teaching room for Arts Production students.
Do I need proof of completion to claim my voucher?
Yes. Either a copy of the survey confirmation page or confirmation email via laptop, mobile phone screen, tablet or printout.
Where can I collect my voucher?
Student Services Centre Mon–Fri, 10am–5pm.
Students not taught on campus: apply by post or email. See website for details.
Where can I spend my voucher?
The voucher is valid for Stag Hill, Manor Park and Surrey Sports Park.
Yes, it's that easy.
Get your confirmation.
Print out the survey confirmation page or request a confirmation email.
Show the confirmation to staff
Show the survey confirmation page or confirmation email to staff in the Student Services Centre via laptop, mobile phone screen, tablet or printout before 7 May 2013.
Student Services Centre
Mon - Fri 10:00 - 17:00
Students on work placements or weekend courses can apply by post/email. Send a copy of your survey confirmation page or confirmation email and include your address. Staff will check the information and post a voucher to you.
NSS Promotions, University of Surrey, Senate House, 01SE08, Guildford, Surrey GU2 7XH
Tel: 01483 683812
Now you have the voucher, spend it!
Your voucher is valid until 17 May 2013. You can use it at any of the following venues:
Using your Voucher
Voucher valid for Amigo, Appleseed Bookshop, the Bench, Chancellors, Heart + Soul, Hillside, Sorrento, Starbucks, Students' Union event tickets, Surrey Design & Print, the Union Shop, Wates House, Youngs Kitchen.
- Voucher valid for Stag Hill, Manor Park and Surrey Sports Park.
- Voucher cannot be used to purchase cigarettes or alcohol.
- Voucher cannot be exchanged for cash.
- No change given.
Voucher expiry date: 17/05/2013.
Students on work placements or weekend courses
These students may apply by post or email. Send a copy of your survey confirmation page or confirmation email with your address to: email@example.com or post to NSS Promotions, University of Surrey, Senate House 01SE08, Guildford, Surrey, GU2 7XH.