Providing the right support
Our students’ wellbeing and health is crucial to us and we ensure they have access to a wide portfolio of services and personal support.
Every undergraduate student is assigned an Academic Tutor. Their tutor is their first point of contact if they have concerns about their studies. Each student is also issued with a departmental Programme Handbook which provides advice on course work, examinations, what to do if you have a problem with your studies and key departmental contacts. It also explains what the student needs to do if their studies or exams are affected by extenuating circumstances, for example an illness or a personal bereavement.
All of our academic departments also provide the support of Faculty Mentors. These are either the student’s Academic Tutor or the Faculty Registrar. In some departments there are Student Advisors who work in support of Academic Tutors to provide pastoral guidance (for example, advice about extensions for course work deadlines). Advice and assistance is also available from the main Faculty Office.
Useful information on academic appeals, student disciplinary procedures and complaints guidance and forms is available from the Office of Student Complaints, Appeals and Regulations.
We have a Student Health Centre including a full NHS medical practice on campus offering a broad range of professional medical and healthcare services. We also have a peer support service called Student Life Mentoring, for students living in the University residences.
Alternatively take a look at our FAQs.
Surrey is dedicated to providing a safe environment for our students to live and study in. The campus has 24-hour security and only key holders can access the Courts of Residence. There are a number of regular bus services running from stops throughout the campus and Guildford train station is a short walk away.
An enriching University life
University life should be an enriching experience for all students both in terms of formal learning and personal development.
The University Library offers access to an extensive collection of books, journals and resources. Students can find out more about a range of resources to support them in the study of their chosen subject here. Academic Liaison Librarians are on hand to provide subject-specific professional support and guidance for learning, teaching and research.
Wireless-enabled throughout, the Library provides space for group and individual study and access to SPLASH (Student Personal Learning and Study Hub), a flexible student-centre learning space. The learning development team run workshops and give 1:1 help on study skills, academic writing, numeracy. The Library is also home to Additional Learning Support (ALS) offering confidential advice and guidance plus 1:1 dyslexia tutoring, mentoring and adjustments to examinations. The new multi-million pound Learning Resource Centre linked to the library provides additional study space and facilities including an enlarged learning café zone and improved access for all.
From day one at Surrey, your son or daughter will have many opportunities to get involved with a variety of different activities and societies designed to introduce them to various aspects of their new life as a student. Many of these are organised by the Students’ Union.
The Surrey Sports Park also provides an opportunity for our students to exercise their bodies as well as their minds. This recently completed world-class sports venue offers both students and the local community a range of facilities and activities including a 120-station health and fitness centre, a 50m swimming pool, squash, tennis and badminton courts, a climbing centre and a choice of classes and courses.
Student Support Services
All Student Services Centre teams have been awarded the CSE (Customer Service Excellence) quality mark for the standard of services to students.
Our health professionals and Centre for Wellbeing work closely together to keep students safe using:
• a case review management system which supports students with mental and physical health conditions
• a Student Health Care team, which works closely with medical professionals and organises health fair events
• one-to-one counselling and an innovative approach to well-being led by the our Centre for Wellbeing featuring successful workshops on a wide range of issues including stress and worry management, mindfulness, self-esteem, relaxation and happiness.
• collaboration with Surrey Police and University departments to raise awareness on campus of safe alcohol limits
• regular routine patrols of our accommodation sites by Accommodation Wardens.
The Student Money team also works to address financial capability issues so that students don’t fall victim to bank scams, payday loans, and on-line gambling.