Exploring retail “nous”; insight from front-line operations managers
- When?
- Wednesday 18 January 2012, 15:30pm to 16:15pm
- Where?
- 72MS03
- Open to:
- Staff, Students
- Speaker:
- Dr James Bell
This study explores the management of performance in food retail operations from the perspective of the store manager. Critical Incident Technique is used to collect data on where these managers draw performance information from and how they perceive it influences their behaviour. The method is novel in this context and yields insight to the world of retail store management. Corporate performance measures are a part of this world, but the study finds some support for the existence of informal performance information being used by front-line retail operations managers.
Biography
Dr James Bell joined the School in 1995, moving from the London Institute’s Distributive Trades College. He has made a substantial contribution to the development of retail management teaching, both on full-time programmes and in partnership with industry organisations. James has been the programme leader for Business and Retail Management and was Director of Undergraduate Studies in the School for seven years. Prior to his move into higher education, James worked for the co-operative sector in food retail operations. He maintains an interest in the co-operative movement and has held elected representative posts in the South East region. James was a previous editor of the Journal of Co-operative Studies.
