Abstract
This paper arises from work undertaken to revise and update ‘Organisational Misbehaviour’(Ackroyd and Thompson, 1999) which is now being republished in a revised and updated edition. In 1999 the topic of Managerial misbehaviour was not covered in our book for a number of reasons. Although there was some evidence for managerial misbehaviour – including some spectacular examples (Punch, 1996) - by and large it seemed a marginal subject matter. At the time, managers defined what counted as organisational misbehaviour almost exclusively, and for us that was a key point of our thesis. Today, of course, much has changed. Today, it is seldom possible to read a serious newspaper without encountering reports of misbehaviour and alleged malfeasance amongst managers, and especially their top echelons. Today, journalists have an active interest in reporting misbehaviour and certain aspects of it have become matters of public politics. What is considered in this paper is not so much whether there is more managerial misbehaviour, as the capacity to assess this adequately evades us; but why managerial beliefs and practices have moved so far from the norms of acceptable conduct held by educated opinion and that of the general public.

The University of Surrey People and Organisations Subject Group Seminar Series in Association with the Leadership Academy and the International Centre for Nursing Ethics presents a seminar on whistleblowing.

Speakers include:

Professor Geoff Hunt
Geoff’s research interests include public accountability, public interest disclosure, complexity theory, and the ethics of new technologies (especially nanotechnology). He has published two books on whistleblowing, two on ethics in healthcare ethics and one on nanotechnology. On the European stage he is a funded partner in three major projects on the impact of nanotechnology. He is the director of the Centre for Bioethics & Emerging Technologies, St Mary’s University College London. His profile is at: www.nanohelp.info

Dr Wim Vandekerckhove
Wim is Senior Lecturer in organizational behaviour at the University of Greenwich Business School. His research interest in whistleblowing focuses on shifting argumentations towards the protection of whistleblowers, and on the management side of whistleblowing. He has published 'Whistleblowing and Organizational Social Responsibility' with Ashgate in 2006, as well as a number of book chapters and journal papers on the issue.

Dr Alf Crossman
Alf Crossman is a Senior Lecturer in Industrial Relations in the School of Management at the University of Surrey. Alf’s current research interests are the relationship between the employee’s psychological attachment to their organisation, the management climate and whistle-blowing Intentions; at present he is involved in a small-scale international project in this area.

Dr Ann Gallagher
Ann Gallagher is Reader in Nursing Ethics in the Faculty of Health and Medical Sciences, University of Surrey. She is Editor of the journal Nursing Ethics. She is a member of a NHS research ethics committee, is deputy chair of the university ethics committee and works with local clinical ethics committees. Ann's scholarship and research are in the areas of: dignity in care; human rights; virtue ethics; professionalism; and practical ethics. She has recently published on the subjects of whistleblowing in healthcare and moral courage'.

The School of Management Seminar Series is proud to present Dr Gábor Péli to give a talk titled "Managerial bias supports market wave formation: evidence with logical formalization".

Surrey Business School is proud to present Dr Timotheos Angelidis, (University of Peloponnesse, Greece), presenting on the topic 'Cross-Sectional Return Dispersion: Global Evidence'.

Thinking on your feet, taking the unexpected in your stride and working well with others are all attributes we need in the fast changing business world.  The ability to adapt, collaborate and deal with constant change are essential to your progress.  

The presented paper discusses and evaluates the impact of cognitive (or self-perceived) age on the grocery store patronage (behaviour) of elderly shoppers. I propose that cognitive age moderates the effects between the perception of store attributes, satisfaction, (re)patronage intentions and ultimately share of visits. The test of hypotheses uses a sample of 404 supermarket patrons aged 60 and older. The latent construct of cognitive age was operationalised by six items representing feel, look, do, interest, health and think age. The chronological age of our respondents proved to be significantly higher than cognitive age. To evaluate the moderating effects I applied the product indicator approach based on variance based structural equation modelling. As a result the impact of product range, manoeuvrability and atmospherics on patronage behaviour becomes significantly stronger with increasing cognitive age whereas the negative impact of personnel becomes significantly weaker. The contribution of this paper is to provide theoretical rational and empirical evidence to consider cognitive age as a substantial influencer and predictor of patronage behaviour of elderly shoppers and call for a stronger consideration of self-perceived age dimensions along with chronological age in the research of older consumer cohorts.

The traditional view of the university administrator is someone engaged in disinterested processing in the civil service tradition, playing a supporting role to academic staff. In recent years, the term ‘professional services’ has been introduced to describe the activities of non-academic staff engaged in the administration and management of English universities. It could be argued that this is long overdue and simply rectifying earlier injustices; alternatively, it could be viewed as symptomatic of a reconstitution of relations between academics and administrators in which the latter have begun to ‘carve out critical space’ in universities, and, at senior levels, move into roles previously reserved for senior academics (Szekeres, 2011:679).There has been little acknowledgement of the repositioning of professional administrators and managers in higher education, nor broader consideration of the implications. This study addresses these gaps in the literature. It queries whether the organisational professionalism of administrators and occupational professionalism of academics are dichotomous, gauges the state of academic / administrator relations, and explores the implications of the continued professionalisation of the administration in English universities. Does the professionalisation of the administrator herald the deprofessionalisation of the don?

Surrey Business School is proud to present Professor Rolf von Lüde, University of Hamburg, as part of it's Research Seminar series.

Professor Nancy Puccinelli’s research explores customer attributes influencing price perception and persuasion in retail promotions. Her previous research finds that retail promotions and employee behaviour need to be tailored to the affective state of the customer. This research finds that customer mood impacts tolerance for ambiguity (Braun-LaTour, Puccinelli & Mast, 2007), preference for spokespeople in an advertisement (Puccinelli, 2006), and choice of retail outlets (Puccinelli, Deshpandé and Isen, 2007). Surprisingly, this work finds that people in a bad mood avoid options that make them feel better and suggests that successful retailers will seek to customize their offerings to match these customer attributes. Professor Puccinelli will talk about her current program of research that builds on this earlier work and examines: 1) the cost of consumer mood improvement and its impact on decision making, 2) the effect of price color on price perception, 3) regulatory fit as a driver of retail format preference in India.

This presentation starts with a reflection on three different notions of “the implicit”. Drawing on Personal Construct Theory, ‘Repertory Grids‘ will then be discussed as a powerful methodological approach to analysing the implicit dimensions of human reality construction. Following on from there, the analytical potential of this methodology will be exemplified in the context of building and destroying trust in business relationships. Empirical research will be presented to illustrate the argument of this paper.

This study explores the management of performance in food retail operations from the perspective of the store manager. Critical Incident Technique is used to collect data on where these managers draw performance information from and how they perceive it influences their behaviour. The method is novel in this context and yields insight to the world of retail store management. Corporate performance measures are a part of this world, but the study finds some support for the existence of informal performance information being used by front-line retail operations managers.

Contextualised in the multi-disciplinary debate on the emergence of ‘modern’ retailing systems in Western Europe and North America in the early post war decades, this paper explores the growth of supermarket retailing in the UK.  An introduction to the current debate reveals an emphasis on describing the uneven development of the format, and its impact on so-called ‘cultures of consumption’.  In contrast, this paper focuses on some of the implications of the rapid growth of supermarket retailing for retail management practices, particularly those related to matters of knowledge transfer. It does so through two perspectives: first, the role of inter-locking directorates in enabling the transfer of knowledge fundamental to the success of the earliest supermarket retailing operations; second, the changing characteristics of retailers’ governance of their supermarket store estates as the format became more firmly established in the UK retail market.

Digital environments have become a significant influence on our consumer behaviour. They help determine decision making, buying behaviour, information management and shape brand perception and learning. The recent boom in the use of smartphones and smartphone applications, as additional marketing tools, challenges existing theories in online consumer behaviour (TAM, MIAC, Flow construct theory, mind-sets). While these theories contribute to our understanding of how online consumers make decisions, the effect of smartphone technology on the consumers’ pre-buying behaviour has yet to be addressed. This prompts three questions: Is smartphone consumer behaviour different from online consumer behaviour? Can conceptual frameworks help understand “smartphone consumer behaviour” and, how can marketers apply a theoretical model to support the customer experience? This paper adopts the conceptual framework of the Collaborative Information Management Behaviour, but suggests the term collective as opposed to collaborative. Focusing on the technical possibilities smartphones offer such as collective information sharing and managing, is a novel approach that contributes to the field of consumer research and to the emergence of new forms of consumer behaviour based on technological advances such as smartphone consumer behaviour.

There is a growing body of research which seeks to explore the complex social, cultural, financial and psychological factors influencing choice of higher education institution. The term student choice tends to be used when students make decisions about whether to attend university, and which university to attend although it is often acknowledged that student choice is neither rational, nor linear and is influenced by numerous factors including cost, information, access, academic achievement, life and school experience. This paper presents the results of a systematic review of the literature on student choice of higher education institution. The objectives of the review are to: systematically collect, document, scrutinise and critically analyse the current research literature on higher education choice; to establish the scope of studies in higher education choice and map the factors associated with choice; to identify the key strengths and weaknesses in the research literature; and to critically analyse the extant research and make recommendations for further research in the field. All searches were tracked and processed using a database and the selected citations were documented using reference manager software and an Excel database. Following strict application of the search parameters a list of 59 papers forms the basis for the review: 35 surveys; nine secondary data studies; four longitudinal studies; eight qualitative studies; and three studies that use both qualitative and quantitative techniques. Choice factors are discussed under the following headings, which emerged from the analysis: student characteristics; institutional factors and the interrelationship between the students and the institutions. The review also provides the basis for forthcoming quantitative research to model university choice.

Surrey Business School's Centre for Advanced Research in Entrepreneurship (CARE) is proud to present William Lanham-New, Entrepreneur and Founder of D3TEX.

Surrey Business School is proud to present Professor Pushkar Maitra, University of Monash, Australia to deliver the seminar 'Intermediated Loans: A New Approach to Microfinance'.

Surrey Business School is proud to present Professor Graham Hollinshead, University of Hertfordshire Business School.

Surrey Business School is proud to present Jana Fidrmuc, University of Warwick, to present a seminar on 'Culture and Dividends'.

The fight against corruption has figured high on the agenda of the international community since the mid 1990s resulting in the adoption of regional and international conventions. Civil society is regarded by many of these conventions as an important tool in this fight. While Civil Society Organizations (CSOs) have an obvious role in raising awareness, their more direct involvement in fighting corruption has proved vexing. For example, following the Third Conference of the States Parties to the UNCAC, Doha, 2009, proposals for a peer review mechanism were adopted. These were widely criticized by CSOs for allowing states would to produce reviews that were secretive and lacking transparency. Similarly, CSOs argued for observer status in the Implementation Review Group at the 2010 Fourth Conference in Marrakesh 2010, to be refused by the States Parties. 

This reluctance on the part of states to allow substantive involvement of CSOs raises a number of interesting questions that merit further delineation and investigation. The UN continues to insist that “CSOs are UN system partners and valuable UN links to civil society . . . .  and are indispensable partners for UN efforts at the country level”.