The Impact of Cognitive Age on Grocery Store Patronage of Elderly Shoppers
- When?
- Wednesday 30 November 2011, 15:30 to 16:15
- Where?
- 81MS02
- Open to:
- Staff, Students
- Speaker:
- Professor Christoph Teller
The presented paper discusses and evaluates the impact of cognitive (or self-perceived) age on the grocery store patronage (behaviour) of elderly shoppers. I propose that cognitive age moderates the effects between the perception of store attributes, satisfaction, (re)patronage intentions and ultimately share of visits. The test of hypotheses uses a sample of 404 supermarket patrons aged 60 and older. The latent construct of cognitive age was operationalised by six items representing feel, look, do, interest, health and think age. The chronological age of our respondents proved to be significantly higher than cognitive age. To evaluate the moderating effects I applied the product indicator approach based on variance based structural equation modelling. As a result the impact of product range, manoeuvrability and atmospherics on patronage behaviour becomes significantly stronger with increasing cognitive age whereas the negative impact of personnel becomes significantly weaker. The contribution of this paper is to provide theoretical rational and empirical evidence to consider cognitive age as a substantial influencer and predictor of patronage behaviour of elderly shoppers and call for a stronger consideration of self-perceived age dimensions along with chronological age in the research of older consumer cohorts.
Biography
Christoph Teller was raised in a retail store located in the beautiful south of Austria. Before enjoying the stunning south of England he worked ten years as an assistant professor at the Institute for Retailing and Marketing - the oldest retail chair in Central Europe - of the Vienna University of Economics and Business (Austria). During that time he spent almost a year at the Department of Operations Management of the Copenhagen Business School as a visiting professor. He then exchanged the Alps for the Highlands and taught/researched three and a half years as a Senior Lecturer at the renowned Institute for Retail Studies of the University of Stirling (Scotland). Besides he gained practical experience in the fields of retailing (operations, distribution and marketing), consulting (retail, NPO) and market(ing) research.
