Professor Graham Miller

Featured Stories

Research Interests

Sustainable tourism; business ethics; corporate social responsibility; indicators of sustainability; accessible tourism

Teaching

Business Ethics, Sustainable Tourism, Tourism Management, Business Environment

Contact Me

E-mail:
Phone: 01483 68 3095

My office hours

Please email me to make an appointment, or visit me at 68AP02. 

Publications

Journal articles

  • Bramwell B, Higham JES, Lane B, Miller G. (2016) 'Twenty-five years of sustainable tourism and the Journal of Sustainable Tourism: Looking back and moving forward'. Journal of Sustainable Tourism, 25 (1)
  • Budeanu A, Miller G, Moscardo G, Ooi C-S. (2016) 'Sustainable tourism, progress, challenges and opportunities: an introduction'. ELSEVIER SCI LTD JOURNAL OF CLEANER PRODUCTION, 111, pp. 285-294.
  • Bramwell B, Higham J, Lane B, Miller G. (2016) 'Advocacy or neutrality? Disseminating research findings and driving change toward sustainable tourism in a fast changing world'. CHANNEL VIEW PUBLICATIONS JOURNAL OF SUSTAINABLE TOURISM, 24 (1), pp. 1-7.
  • Hadjikakou M, Miller G, Chenoweth J, Druckman A, Zoumides C. (2015) 'A comprehensive framework for comparing water use intensity across different tourist types'. CHANNEL VIEW PUBLICATIONS JOURNAL OF SUSTAINABLE TOURISM, 23 (10), pp. 1445-1467.
  • Hadjikakou M, Chenoweth J, Miller G, Druckman A, Li G. (2014) 'Rethinking the Economic Contribution of Tourism: Case Study from a Mediterranean Island'. SAGE Journal of Travel Research, 53 (5), pp. 610-624.

    Abstract

    The article introduces an integrated market-segmentation and tourism yield estimation framework for inbound tourism. Conventional approaches to yield estimation based on country of origin segmentation and total expenditure comparisons do not provide sufficient detail, especially for mature destinations dominated by large single-country source markets. By employing different segmentation approaches along with Tourism Satellite Accounts and various yield estimates, this article estimates direct economic contribution for subsegments of the UK market on the Mediterranean island of Cyprus. Overall expenditure across segments varies greatly, as do the spending ratios in different categories. In the case of Cyprus, the most potential for improving economic contribution currently lies in increasing spending on “food and beverages” and “culture and recreation.” Mass tourism therefore appears to offer the best return per monetary unit spent. Conducting similar studies in other destinations could identify priority spending sectors and enable different segments to be targeted appropriately.

  • Eichhorn V, Miller G, Tribe J. (2013) 'TOURISM: A SITE OF RESISTANCE STRATEGIES OF INDIVIDUALS WITH A DISABILITY'. PERGAMON-ELSEVIER SCIENCE LTD ANNALS OF TOURISM RESEARCH, 43, pp. 578-600.
  • Hadjikakou M, Chenoweth J, Miller G. (2013) 'Estimating the direct and indirect water use of tourism in the eastern Mediterranean'. Journal of Environmental Management, 114, pp. 548-556.
  • Hadjikakou M, Chenoweth J, Miller G. (2012) 'Estimating the direct and indirect water use of tourism in the eastern Mediterranean'. Journal of Environmental Management,
  • Di Domenico M, Miller G. (2012) 'Farming and tourism enterprise: Experiential authenticity in the diversification of independent small-scale family farming'. Elsevier Tourism Management,

    Abstract

    This article examines the business choices made by independent farming families, when confronting the need to diversify away from traditional agricultural activities by starting farm-based tourism businesses. Based on interviews with farm family members who have set up tourism attractions on their farms, and drawing upon the concept of experiential authenticity, the article explores their self-conceptions of their family identities. In so doing, it addresses the choices and dilemmas facing farm families who attempt diversification through the tourism attraction route, and considers how this affects their attitudes towards more traditional farming activities. Using qualitative case study data, an empirically grounded framework is proposed that expresses the choices and challenges facing tourism entrepreneurial family farm members in the UK, through the conceptual lens of experiential authenticity.

  • Minnaert L, Maitland R, Miller G. (2011) 'What is social tourism?'. Current Issues in Tourism, 14 (5), pp. 403-415.
  • Miller G, Rathouse K, Scarles C, Holmes K, Tribe J. (2010) 'PUBLIC UNDERSTANDING OF SUSTAINABLE TOURISM'. PERGAMON-ELSEVIER SCIENCE LTD ANNALS OF TOURISM RESEARCH, 37 (3), pp. 627-645.
  • Stevenson N, Airey D, Miller G. (2009) 'Complexity Theory and Tourism Policy Research'. Inderscience International Journal of Tourism Policy, 2 (3), pp. 206-220.
  • Minnaert L, Maitland R, Miller G. (2009) 'TOURISM AND SOCIAL POLICY The Value of Social Tourism'. PERGAMON-ELSEVIER SCIENCE LTD ANNALS OF TOURISM RESEARCH, 36 (2), pp. 316-334.
  • Benckendorff P, Edwards D, Jurowski C, Liburd JJ, Miller G, Moscardo G. (2009) 'Exploring the future of tourism and quality of life'. Sage Tourism and Hospitality Research, 9 (2), pp. 171-183.
  • Kim NY, Miller G. (2008) 'Perceptions of the Ethical Climate in the Korean Tourism Industry'. SPRINGER JOURNAL OF BUSINESS ETHICS, 82 (4), pp. 941-954.
  • Eichhorn V, Miller G, Michopoulou E, Buhalis D. (2008) 'Enabling access to tourism through information schemes?'. PERGAMON-ELSEVIER SCIENCE LTD ANNALS OF TOURISM RESEARCH, 35 (1), pp. 189-210.
  • Stevenson N, Airey D, Miller G. (2008) 'TOURISM POLICY MAKING: The Policymakers' Perspectives'. PERGAMON-ELSEVIER SCIENCE LTD ANNALS OF TOURISM RESEARCH, 35 (3), pp. 732-750.
  • Adcroft A, Dhaliwal S, Miller G, Walsh P. (2007) 'Theory and practice, strategy and sustainabitity'. EMERALD GROUP PUBLISHING LIMITED MANAGEMENT DECISION, 45 (1), pp. 5-9.
  • Minnaert L, Maitland R, Miller G. (2006) 'Social tourism and its ethical foundations'. Tourism, Culture and Communication, 7 (1), pp. 7-17.

    Abstract

    Although social tourism has been seen in a number of countries as having potential to counter social exclusion, formulating a definition for the term is difficult. "Social tourism" is used to describe a variety of initiatives for a variety of different social groups. These range from holidays for children from low-income backgrounds, through improving accessibility in hotels, to offering ecological holidays. This article discusses the definitions of "social tourism," distinguishing host-related and visitor-related forms, and aims to clarify its potential value in combating social exclusion. It does so by examining the ethical values underlying the way social tourism is defined and suggesting a theoretical framework for the effects of social tourism. Some ethical views of society place an a priori moral duty on the stronger strata to support the weaker. Others do not judge the support of the weaker strata as an a priori dominant ethical principle, and judge the welfare of the state by the opportunity of all its strata. Ethical positions that see stronger strata as having a moral duty to support the weaker are more likely to be supportive toward both host-related and visitor-related social tourism. Those that do not will probably support host-related social tourism, but will support visitor-related social tourism, if publicly funded, only if it can demonstrate benefits for the whole of society. In Western liberal democracies where this is a prevailing view, visitor-related social tourism might justify public expenditure as a potential tool to combat social exclusion. It can be seen as a merit good if it improves excluded peoples' handicapping characteristics, through, for example, beneficial effects in health, self-esteem, and improvement of family relationships. However, there is little research to test its effectiveness in achieving these outcomes. Further research is required to evaluate whether social tourism can have a significant role in combating social exclusion, and thus justify support from public expenditure. Copyright © 2006 Cognizant Comm. Corp.

  • Miller G, Hudson S. (2006) 'Knowing the difference between right and wrong: The Response of Tourism Students to Ethical Dilemmas'. Journal of Teaching in Travel and Tourism, 6 (2), pp. 41-59.
  • Hudson S, Miller G. (2005) 'Ethical orientation and awareness of tourism students'. SPRINGER JOURNAL OF BUSINESS ETHICS, 62 (4), pp. 383-396.
  • Haley AJ, Snaith T, Miller G. (2005) 'Social impacts of tourism - A case study of Bath, UK'. PERGAMON-ELSEVIER SCIENCE LTD ANNALS OF TOURISM RESEARCH, 32 (3), pp. 647-668.
  • Hudson S, Miller GA. (2005) 'The responsible marketing of tourism: The case of Canadian Mountain Holidays'. Elsevier Tourism Management, 26 (2), pp. 133-142.

    Abstract

    Heli-tourism represents one of the great dilemmas and conflicts between recreational enjoyment of the wilderness and the conservation of the fragile alpine and mountain areas where the activity takes place. The question of responsibility towards the environment is one, which tourism operators generally seem reluctant to accept but one operator that appears to have taken a proactive approach to environmental issues in mountain regions is heli-operator Canadian Mountain Holidays (CMH). This paper expands on the limited amount of research that exists on the complex relationship between tourism and the environment by applying a responsible marketing model to CMH. This model is grounded on previous literature in marketing, and strategic and environmental management. Interviews with key stakeholders, observational research, and content analysis of communication materials, were used to identify how near CMH is to finding a balance between responsible action and the communication of these activities.

  • Hudson S, Hudson P, Miller GA. (2004) 'The measurement of service quality in the tour operating sector: A methodological comparison'. Sage Journal of Travel Research, 42 (3), pp. 305-312.

    Abstract

    Service quality in the tourism industry receives increasing attention in the literature, yet confusion still exists as to which measure offers the greatest validity. The two main research instruments are Importance-Performance Analysis (IPA) and SERVQUAL. However, both measures have been questioned and research has introduced measures that multiply SERVQUAL by Importance, as well as a measure of just Performance (SERVPERF). This article assesses these four main methods of measuring customer service quality. The data were obtained in cooperation with a major U.K. tour operator. Of the respondents, 220 completed a questionnaire before departure on what elements were important to them and what their expectations were for these elements. Toward the end of their holiday, respondents were issued a second questionnaire measuring performance on the same elements. The research found that although there was variety in the rankings of the 13 different elements, there was no statistical difference between the four methodologies. The final section of this article considers the implications of this finding for tourism managers and future research in the area of service quality.

  • Miller G, Ritchie B, Dorrell H, Miller D. (2003) 'Crisis Communication and Recovery for the Tourism Industry: Lessons from the 2001 Foot and Mouth Disease Outbreak in the UK'. Journal of Travel and Tourism Marketing, 15 (3), pp. 199-216.
  • Miller G, Ritchie B. (2003) 'A Farming Crisis or a Tourism Disaster? An Analysis of the Foot and Mouth Disease in the UK'. Current Issues in Tourism, 6 (2), pp. 150-171.
  • Miller G. (2003) 'Consumerism in Sustainable Tourism: A Survey of UK Consumers'. Routledge Journal of Sustainable Tourism, 11 (1), pp. 17-39.

    Abstract

    This article presents the results of a survey of tourism consumers from the Destinations Travel Show in the UK in 2000. Four hundred and eleven tourism consumers were interviewed over four days at the show on the type of information that they used in the selection of their holiday destination. This article posits that the power of the consumer can be a major force for progress towards greater sustainability by the tourism industry, acting as a rationale for change, which is often missing from more traditional planning, management or regulatory techniques. The research shows consumers are already making decisions based on environmental, social and economic quality for day-to-day products and are keen to transfer these habits to the purchase of tourism products. Recommendations are made, highlighting the need for the tourism industry to capitalise on this demand for a wider range of product information and so promote moves towards greater levels of sustainability in the industry.

  • Miller G, Kirk E. (2002) 'The Disability Discrimination Act: Time for the Stick?'. Journal of Sustainable Tourism, 10 (1), pp. 82-88.
  • Turner R, Miller G, Gilbert D. (2001) 'The role of UK charities and the tourism industry'. ELSEVIER SCI LTD Tourism Management, 22 (5), pp. 463-472.

    Abstract

    This article presents three different ways in which the involvement of charities in tourism in the UK can be considered and what implications this may have for the industry. Those charities involved outside the industry seek to engage in tourism purely because of the fund-raising potential that it offers. These charities can achieve high profits from these activities yet are not directly concerned with the tourism industry. The second level of involvement with tourism concerns charities that can be seen to operate within the industry and offer travel to sites of concern for their members. Finally, charities that operate above the industry seek to influence the industry through tactics similar to those of pressure groups. The way that this final group raise funds to support their activities differs from the first two groups, however they are tied more closely to the tourism industry in that it represents their reason to exist. (C) 2001 Elsevier Science Ltd. Ail rights reserved.

  • Miller G. (2001) 'The Development of Indicators for Sustainable Tourism: Results of a Delphi Survey of Tourism Researchers'. Elsevier Tourism Management, 22 (4), pp. 351-362.

    Abstract

    This paper presents the results of a two round Delphi survey conducted into expert opinion on the development of indicators to measure the movement of the tourism product at a company/resort level towards a position of greater or lesser sustainability. This research forms part of a wider project to develop indicators that consumers can use in the selection of their holidays and promote a more sustainable form of tourism. The results of this expert survey show considerable disagreement over “sustainability” and where the borders of the concept exist. In addition, the research identified contrasting views over the use of qualitative versus quantitative indicators and the role that consumer pressure can play. The use of the Delphi technique to address complex and uncertain issues is also explored.

  • Miller G. (2001) 'Corporate Responsibility in the UK Tourism Industry'. Elsevier Tourism Management, 22 (6), pp. 589-598.

    Abstract

    This paper represents part of a programme of research into the development of indicators that can be used to monitor movement of the tourism industry with reference to more sustainable positions. In order to determine the potential for implementing such indicators this paper asked senior representatives of the UK tourism industry what factors influenced the degree of responsibility shown by their organisation. The research also asked what factors respondents felt would trigger any change in the actions of tour operators in the future. The research reveals that while many in the industry see industry structure as the constraining force, the potential for market advantage or the fear of negative PR also determines company actions. The research utilised elite interviewing for 35 senior representatives of the UK tourism industry.

  • Miller G, Hudson S, Snaith T, Hudson P. (2001) 'Distribution Channels in the Travel Industry: Using Mystery Shoppers to Understand the Influence of Travel Agency Recommendations'. Journal of Travel Research, 40 (2), pp. 148-154.

Conference papers

  • Power S, Miller G, Di Domenico M. (2015) ''Do good, mean well': A value-behavioural perspective for ethical entrepreneurship in tourism'. Warsaw, Poland: EURAM 2015
  • Miller G. (2010) 'Invited presentation: The Role of Sustainability in Tourism Consumer Behaviour'. Responsible Tourism Marketing conference, International Centre for Responsible Tourism
  • Eichhorn VM, Miller G. (2010) 'Small and Medium Sized Enterprise Requirements for Sustainable Tourism Development'. Falsterbo, Vellinge, Sweden: Competitiveness for European Tourism for All conference
  • Miller G, Eichhorn VM. (2010) 'Business Orientation to Accessible Tourism in Europe'. Falsterbo, Vellinge, Sweden: Competitiveness for European Tourism for All conference
  • Eichhorn VM, Miller G. (2010) 'Research on SMEs Requirements for Sustainable Tourism Development'. Brussels, Belgium: European Commission - Department for Enterprise and Industry
  • Eichhorn VM, Tribe J, Miller G. (2009) 'Denying the Development of Tourism Experiences – The Authoritative Discourse of Social Exclusion'. Aalborg, Denmark: ATLAS
  • Miller G. (2009) 'Keynote presentation: The Market for Accessible Tourism'. Accessible Tourism conference, Slovenian Chamber of Commerce
  • Miller G. (2009) 'Invited presentation: Is Tourism an Unsustainable Luxury?'. Which?
  • Miller G. (2008) 'Keynote presentation: Don’t Touch my Holidays'. University of Lincoln, New Zealand:
  • Miller G, Bennett O. (2008) 'Challenges and Solutions for Commonwealth Tourism'. London: Commonwealth Ministers of Tourism
  • Miller G. (2008) 'Sustainable Tourism'. University of Boston, USA: Civic Tourism conference
  • Scarles CE, Holmes K, Miller G, Tribe J. (2008) 'Towards a conceptualisation of sustainable leisure'. Liverpool John Moores University, Liverpool, UK: Leisure Studies Annual Conference, “Community, Capital and Cultures: Leisure and Regeneration as Cultural Practice”
  • Scarles CE, Miller G, Rathouse K, Holmes K, Tribe J. (2008) 'Public Understanding of Sustainable Tourism Torquay'. Torquay, UK: “Keen to be Green” one-day conference hosted by Tourism South West
  • Scarles CE, Miller G, Rathouse K, Holmes K, Tribe J. (2008) 'Public Understanding of Sustainable Tourism'. Exeter, UK: “Increasing the Visitor Contribution to Sustainable Tourism in the South West” one-day conference hosted by Future Footprints and Sustainability South West
  • Miller G. (2008) 'Invited presentation: Sustainable Tourism: Best Practice, Measurement and the Consumer'. British Embassy, Athens, Greece: Sustainable Development Lecture Series
  • Scarles CE, Miller G, Rathouse K, Holmes K, Tribe J. (2008) 'Public Understanding of Sustainable Tourism'. DEBRR
  • Scarles CE, Miller G, Tribe J. (2008) 'Public Understanding of Sustainable Tourism: The UK Perspective'. Reisepavilon, Stuttgart, Germany: Responsible Tourism Marketing
  • Miller G, Scarles C, Tribe J. (2007) 'Keynote presentation: Public Understanding of Sustainable Tourism'. Guildford, UK: Tourism Society
  • Miller G. (2007) 'Keynote presentation: Expanding tourism within a low carbon world. UK Tourism in a Low Carbon World'. Oxford University Energy Research Centre, London, UK:
  • Miller G, Scarles C, Tribe J. (2007) 'Public Understanding of Sustainable Tourism. Achieving Sustainable Tourism'. Helsingborg, Sweden:
  • Scarles CE, Miller G. (2007) 'Getting Fit to Innovate: TUI's InnOlympics'. Flagstaff, Arizona, USA: BEST Education Network Annual Think Tank
  • Miller G, Hudson S. (2007) 'Travelling to Troubled Countries: Ethical Perspectives on Tourism in Myanmar'. Las Vegas, USA: TTRA
  • Miller G, Kler BK, Tribe J. (2006) 'Discover SCUBA. Experiencing Dive Destinations'. Durban, South Africa: XVI ISA World Congress of Sociology
  • Miller G, Hudson S. (2006) 'Too Much Focus on the Environment in the Classroom? The Response of Tourism Students to Ethical Dilemmas'. Bristol, UK: Making Space: Leisure, Tourism and Renewal
  • Miller G. (2006) 'Keynote presentation: Keeping a Low Profile: Tourism and its Corporate Responsibility'. University of Girona: BEST EN
  • Miller G, Di Domenico M. (2006) 'Portfolio Entrepreneurship in the Farm Sector: Implications of Tourism Entrepreneurship for Rural Development'. University of Surrey, UK: Cutting Edge Research in Tourism
  • Miller G, Kler B, Tribe J. (2006) 'Dive Tourism: A Phenomenological Study of Place Attachment'. University of Surrey, UK: Cutting Edge Research in Tourism
  • Eichhorn VM, Buhalis D, Miller G, Michopoulou E. (2006) 'Truly Inclusive? Accessibility Information Schemes for Disabled Tourists'. Guildford, Surrey, UK: Cutting Edge Research in Tourism – New Directions, Challenges and Applications
  • Miller G. (2006) 'SMS as a Communication and Feedback Tool for Tourism Students: A Pilot Study'. Pattaya, Thailand: PATA Education and Training Forum
  • Miller G, Hudson S. (2005) 'The Ethical Orientation and Awareness of Tourism Students: A Cross-Cultural Study'. Chicago, UA: International Society of Travel and Tourism Educators (ISTTE) Annual Conference
  • Miller G, Di Domenico M. (2005) 'Farm-Based Tourism Attractions: a case based analysis of diversification in Yorkshire'. Charles Darwin University, Australia: CAUTHE
  • Miller G, Hudson S, Turner R. (2004) 'When a lot is not enough but becomes too many: Lessons Learned from a Mystery Shopping Programme'. Glasgow, UK: Tourism: The State of the Art
  • Miller G, Di Domenico M. (2004) 'From Pigs to Tourists: Farm Diversification'. London Metropolitan University, UK: Evening Seminar in Leisure and Tourism
  • Miller G, Hudson S. (2003) 'Best refereed paper award: How Should we Measure Service Quality in Tour Operating?'. Proceedings of the International Society of Travel and Tourism Educators Conference, Providence, Rhode Island: International Society of Travel and Tourism Educators Conference
  • Miller G, Twining-Ward L. (2003) 'Indicators of Sustainable Tourism'. Suva, Fiji: European Union and University of the South Pacific Public Lecture
  • Miller G, Hudson S, Berno T. (2003) 'Knowing the difference between right and wrong: Ethics in the Tourism Industry'. Coffs Harbour, Australia: CAUTHE
  • Miller G, Ritchie B. (2002) 'When Disaster Strikes: The Effect of Relying on Events for Rural Economies'. Sydney, Australia: Events and Place Marketing conference
  • Miller G. (2002) 'Keynote presentation: Sustainable Tourism and Consumer Demand from the UK Perspective'. Breda, The Netherlands: Groeneveld VI Sustainable Tourism and the Consumer conference
  • Miller G, Hudson S, Getz D. (2001) 'The Sponsorship of Major Events by Destinations: Evaluating the Impact on the Decision-Making Process of the Consumer'. Proceedings of the Academy of Marketing Science World Marketing Congress on Global Marketing Issues at the Turn of the Millennium Volume X, Cardiff, Wales: Academy of Marketing Science World Marketing Congress on Global Marketing Issues at the Turn of the Millennium
  • Miller G, Kirk E. (2000) 'Study of Industry Compliance with the Disability Discrimination Act'. Losely Park, Surrey, UK: The Disability Discrimination Act: How it Affects Tourism Businesses and the Retail Sector conference
  • Miller G. (1998) 'Indicators for Sustainable Tourism: Preliminary Results of a Delphi Survey'. University of Durham, UK: TOLERN
  • Miller G. (1998) 'Ending the Name Game: Criteria for Tourism to be Sustainable'. University of Missouri, USA: 7th International Society and Resource Management

Books

  • Miller G, Twining-Ward L. (2005) Monitoring for a sustainable tourism transition. Oxford : CABI

Book chapters

  • Miller G, Holmes K, Scarles C, Tribe J. (2009) 'Barriers to sustainable leisure'. in Caudwell J (ed.) Tourism and Leisure: Local communities and local cultures in the UK Eastbourne, UK : Leisure Studies Association , pp. 143-158.
  • Miller G, DiDomenico M. (2007) 'Are Plastic Cows the Future for Farming? Implications of an Alternative Diversification Model'. in Tribe J, Airey D (eds.) Developments in tourism research Oxford, UK : Elsevier Science Ltd , pp. 21-32.
  • Miller G, Hudson S, Hudson P. (2006) 'The Role Of Research In Improving Tourism And Hospitality Services: Measuring Service Quality'. in Prideaux B, Moscardo G, Laws E (eds.) Managing tourism and hospitality services CABI
  • Miller G, Berno T. (2006) 'Towards Sustainable Tourism: Moving Beyond Eco-tourism'. in Mebratu D, Mudacumura G, Haque MS (eds.) Sustainable Development Policy and Administration New York : Marcel Dekker
  • Miller G, Hudson S, Peloza J. (2006) 'Approaches to Cause Related Marketing'. in (ed.) Cause Related Marketing Hyderabad, India : ICFAI University Press , pp. 41-51.
  • Miller G, Hudson S, Hodrien J. (2006) 'Cause Related Marketing in Tourism'. in (ed.) Cause Related Marketing Hyderabad, India : ICFAI University Press , pp. 141-150.
  • Miller G, Hudson S, Turner R. (2005) 'Applying the Mystery Shopping Technique: The Case of Lunn Poly'. in Ritchie BW, Burns PM, Palmer CA, Palmer C (eds.) Tourism Research Methods: Integrating Theory and Practice Oxford, UK : CABI , pp. 119-130.
  • Miller G, Twining-Ward L. (2005) 'Monitoring as an Approach to Sustainable Tourism'. in Buhalis D, Costa C (eds.) Tourism Dynamics, challenges and Tools: Present and Future Issues Oxford, UK : Butterworth-Heinemann , pp. 51-57.
  • Miller G, Hudson S, Getz D, Brown G. (2004) 'The Future Role of Sporting Events: Evaluating the Impacts on Tourism'. in Weiermair K, Mathies C (eds.) The Tourism and Leisure Industry: Shaping the Future Routledge , pp. 237-252.
  • Miller G, Ritchie B. (2004) 'Sports Tourism in Crisis: Exploring the Impact of the Foot and Mouth Crisis on Sports Tourism in the UK'. in Ritchie B (ed.) Sports Tourism Bristol, UK : Channel View Publications , pp. 206-225.
  • Miller G, Hudson S, Snaith T, Hudson P. (2001) 'Travel Retailing: Switch- selling in the UK'. in Buhalis D, Laws E (eds.) Tourism Distribution Channels: Practices, Issues and Transformations Cengage Learning , pp. 172-184.
  • Miller G, Hudson S, Snaith T, Hudson P. (2000) 'Directional Selling and the Distribution of Travel Products: An Investigation into Travel Agency Recommendations'. in Robinson M, Long P, Sharpely R, Swarbroke J (eds.) Management, marketing and the political economy of travel and tourism , pp. 229-240.
  • Miller G, Hudson S. (1995) 'Ethical Considerations in Sustainable Tourism'. in Theobald WF (ed.) Global Tourism: The Next Decade Oxford, UK : Butterworth-Heinemann , pp. 248-266.

Reports

  • Miller G, Eichhorn VM. (2010) Small and Medium Sized Enterprise Requirements for Sustainable Tourism Development: Competitiveness for a European Tourism for All.
  • Miller G, Bennett O. (2008) Challenges and Solutions for Commonwealth Tourism. in (ed.) Challenges and Solutions for Commonwealth Tourism
  • Scarles CE, Miller G, Rathouse K, Holmes K, Tribe J. (2007) Public Understanding of Sustainable Leisure and Tourism. in (ed.) Public Understanding of Sustainable Leisure and Tourism Department for Environment, Food and Rural Affairs
  • Eichhorn VM, Buhalis D, Michopoulou E, Miller G. (2005) Accessibility Market and Stakeholder Analysis. in (ed.) One-Stop-Shop for Accessible Tourism in Europe (OSSATE) Project Report

Other publications

  • Miller G, Akinci C, Walsh PR. (2008) Changing Gears and Shifting Lanes: The Case of Duncton Plc. ECCH
  • Miller G, Bowen A. (2006) Case Study: Hop Farm Country Park. ECCH UK ECCH UK,

Theses and dissertations

  • Power SUSANN. (2015) An applied ethics analysis of best practice tourism entrepreneurs. n/a

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