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Ms Novie Johan

Lecturer in Hospitality Management

Qualifications: MBA, BA

Email:
Phone: Work: 01483 68 9652
Room no: 21 MS 02

Office hours

Tuesdays: 12-2pm Fridays: 10-12pm

Further information

Biography

The passion Novie found for the industry at tourism high school in Indonesia led her to Switzerland to study Hotel Management at IHTTI in Switzerland (BA, Bournemouth University, UK). She worked for several hospitality companies, including Ritz Carlton, Four Seasons, Park Hyatt, in the U.S. and Canada prior to pursuing her MBA in Hospitality and Tourism at the University of Guelph, Canada. She took the opportunity to work as a Course Developer and Research Assistant for the University of Guelph assisting faculties with various internal/consulting projects before she joined the University of Surrey first as a Research Officer for ITCA (International Travel Catering Association) at the Travel Catering Research Centre (TCRC). Previously she also had involvement with a few non-profit organizations with focus on the development of young people. She continues advancing her knowledge in the industry by pursuing a part-time PhD study at the University of Surrey, researching learning and gap year travel (see Research Interest section for further details on Novie’s Research Area). 

Research Interests

Core Subject Area: Hospitality and Tourism, Discipline: Organizational Behavior

Drawing upon concepts, models and theories from Organizational Behavior (OB), particularly with regards to theories of individual learning.

PhD Research: Individual Learning, Transition and Transformation during Gap Year Travel, and its application to Hospitality Industry both in terms of learning process and as an impact on higher education and early career.

Publications

Journal articles

  • Georgiou P, Johan N, Jones P. (2010) 'Patterns of inflight alcohol consumption: A study of British holiday makers'. Tourism and Hospitality Research, 10 (3), pp. 188-205.
    doi: 10.1057/thr.2010.4
  • Johan N, Jones P. (2009) 'The Impact of the Economic Downturn on the Travel Catering Industry'. News Analysis, The Hospitality Review, 11 (3), pp. 27-36.
  • Flaherty J, Choi HS, Johan N. (2008) 'A research-based approach to participation assessment: Evolving beyond problems to possibilities'. Collected Essays on Learning and Teaching, 1, pp. 100-104.
  • Johan N. (2007) 'E-Tourism Futures Forum: .travel Domain, Mobile and Blogging. Practice Section Guest Editor'. Tourism and Hospitality Research, 7 (3/4 June–September 2007), pp. 269-289.
    doi: 10.1057/palgrave.thr.6050053

Conference papers

  • Johan N, Jones P. (2008) 'Trends in the Flight Catering Industry'. Atlanta, U.S.: I-CHRIE Conference
  • Johan N, Tribe J, Sadler-Smith E. (2008) 'Travel, Transitions and Transformations: the Role of Gap Year Travel (GYT) in Young People’s Learning and Personal Transformation'. Glasgow, U.K.: CHME Conference
  • Johan N, Tribe J, Sadler-Smith E. (2008) 'Gap Year Travel: In the Gappers’ Own Words'. Shimla, India: ATLAS Conference
  • Johan N, Tribe J, Sadler-Smith E. (2008) 'Mobilities and Transitions and Transformations: the role of Gap Year Travel (GYT)'. Harrogate, U.K.: BAM Conference
  • Johan N, Jones P. (2007) 'Forecasting the Demand for Airline Meals'. Leeds, UK: Euro CHRIE Conference
  • Johan N. (2007) 'Gap Year Travel as Experiential Learning Experience'. University of Surrey in Guildford, U.K.: BSA Youth Study Group Seminar
  • Johan N. (2006) 'Beyond a Year Away: Analysis of Claimed versus Actual Benefits of Gap Year Travel'. Thessaloniki, Greece: EuroCHRIE Conference
  • Johan N, Flaherty J, Choi C. (2006) 'An Approach to Participation Assessment in Hospitality and Tourism Management Courses: The Students’ Perspective'. Quebec, Canada: TTRA Canada Conference
  • Johan N, Joppe M. (2005) 'Cultural-Heritage Tourism: Review of Existing Market Research'. Kelowna, Canada: The New Tourism Realities, TTRA Canada Conference
  • Johan N, Joppe M. (2005) 'Tourism and Quality of Life (TQOL): Is there a commonality of views among residents and travellers?'. New Orleans, U.S.: The 3 R's: Research, Results and Rewards, TTRA International Conference

Book chapters

  • Johan N. (2009) 'Gap Year Travel: Youth Transition or Youth Transformation?'. in Brooks R (ed.) Transitions from Education to Work: New Perspectives from Europe and Beyond London : Palgrave MacMillan , pp. 136-149.
  • Barrows C, Johan N. (2008) 'Hospitality Management Education'. in Brotherton B, Wood R (eds.) Handbook of Hospitality Management London : Sage , pp. 146-162.

Reports

  • Johan N, Jones P. (2009) The Impact of the Economic Downturn in the Travel Catering Industry. University of Surrey, Guildford :
    Full text is available at: http://epubs.surrey.ac.uk/1807/
  • Johan N, Jones P. (2009) Annual Market Intelligence Report: Asia, Europe and North America Estimate. University of Surrey, Guildford :
  • Johan N, Jones P. (2008) Trends in Flight Catering Industry: 2008 Survey Report. University of Surrey, Guildford :
  • Johan N, Jones P. (2007) Trends in Travel Catering Industry: 2007 Survey Report. University of Surrey, Guildford :
  • Johan N. (2007) Quarterly Market Intelligence Reports: Asia, Europe and North America Forecast and Estimate. University of Surrey, Guildford : Article number January 2007 - June 2008
  • Johan N, Joppe M. (2005) Cultural-Heritage Tourism: Review of Existing Market Research. Ottawa :

Teaching

Academic Year 2012/2013: 
• The Hospitality Business
• Contemporary Issues in Hospitality Management
• Consumer Behaviour
• Human Resources Management in the Hospitality Industry

Affiliations

Member of British Academy of Management (BAM)

Member of International Council of Hospitality and Restaurant Institutional Education (I-CHRIE)

Professional and External Activities

Journal Engagement:

Editorial Board for the International Journal of Hospitality and Tourism Administration (IJHTA)