Professor Peter Jones

Emeritus Professor

Qualifications: PhD, MBA, BA(Hons), FIoH

Email:
Phone: Work: 01483 68 6377
Room no: 44 MS 02

Further information

Biography

After leaving Westminster Hotel School, Professor Jones joined Trusthouse Forte Hotels, before moving to Brussels. After five years there, during which he operated his own restaurant, he returned to the UK to begin a career as a hospitality educator and researcher. For six years he was the Head of the School of Service Sector Management at the University of Brighton, before joining Surrey in 1997. He was the Forte Chair of Hotel Management before he was appointed, in 2000, as the ITCA (International Travel Catering Association) Chair of Production and Operations Management - making him the worlds first ever professor of travel catering. Professor Jones was the founding President of EuroCHRIE in 1991 and former chair of the Hospitality Partnership. In 1997 he received International CHRIE's Stevenson Fletcher Achievement Award, sponsored by Marriott International, for his "outstanding and innovative contribution to hospitality and tourism education". In 2002 he was the recipient of the Nestle Pro Gastronomia EuroCHRIE Achievement Award. He has served as a Member of the Business and Management Panel in the UK’s RAE in 2001 and 2008, as well as on the RAE in Hong Kong in 2006. In 2007/08 he was elected President of International CHRIE.  In 2009/10 he served as Chair of the South East Regional Committee of the , and served on the BHA National Executive Committee.  In 2011 he was the recipient of the Michael D. Olsen Research Achievement Award.

Research Interests

General Research Interests: 

    Operations management in hotels, restaurants, contract foodservice and travel catering

    Improving operational performance (productivity, quality, innovation)

Research Student Supervision: 

Currently involved in the supervision of research students in the School of Management in areas including the following:

    'Innovation in the hotel industry'

    'Revenue Management'

    ‘Sustainability in the flight catering supply chain’

    ‘The role and importance of airline food’

    ‘Waiting time and customer satisfaction in service queues’

Publications

Journal articles

  • Jones P. (2011) 'Tourism and Hospitality Research: Editorial'. Tourism and Hospitality Research, 11 (2), pp. 160-160.
  • Johan N, Jones P, Georgiou P. (2010) 'Patterns of inflight alcohol consumption: A study of British holiday makers'. Tourism and Hospitality Research, 10 (3), pp. 188-205.

    Abstract

    This study aims to investigate whether alcohol consumption by passengers when travelling was the same or different to their normal pattern. On the basis of 236 surveys completed by British passengers on Cyprus Airways flights, this study compares and contrasts their normal and in-flight alcohol consumption patterns. The overall results were analysed, followed with analysis within the sub-groups and from various demographic perspectives. Some significant differences from the habitual alcohol consumption behaviours (for example based on age, gender and marital status) are noted and discussed. © 2010 Macmillan Publishers Ltd.

  • Jones PLM. (2010) 'Factors determining hotel selection: online behaviour by leisure travellers'. Tourism and Hospitality Research, 10 (4), pp. 83-98.
  • Jones PLM. (2009) 'Area managers: the unsung heroes of hospitality'. The Hospitality Review, 11 (4), pp. 38-43.
  • Jones P, Siag A. (2009) 'A re-examination of the factors that influence productivity in hotels: A study of the housekeeping function'. Tourism and Hospitality Research, 9 (3), pp. 224-234.
  • Johan N, Jones P. (2009) 'The Impact of the Economic Downturn on the Travel Catering Industry'. News Analysis, The Hospitality Review, 11 (3), pp. 27-36.
  • Jones P. (2009) 'A 'sound strategy' for intercontinental hotels'. Tourism and Hospitality Research, 9 (3), pp. 271-276.
  • Jones PLM, Chang YC. (2007) 'Flight catering: an investigation of mass customisation'. Journal of Tourism Management, 14 (1), pp. 47-56.
  • Ottenbacher M, Gnoth J, Jones P. (2006) 'Identifying determinants of success in development of new high-contact services - Insights from the hospitality industry'. INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT, 17 (3-4), pp. 344-363.
  • Jones PLM, Jarumaneerat T, Al-Sabbahy H. (2006) 'Blackpool of Las Vegas? Which conference shall we go to this year?'. Hospitality Review,
  • Lockwood AJ, Jones P, Sigala M. (2005) 'Productivity in Hotels: A Stepwise Data Envelopment Analysis of Hotels’ Rooms Division Processes'. Service Industries Journal, 25 (1), pp. 63-86.
  • Jones PLM. (2005) 'Flight Catering in the Spotlight'. Hospitality Review, 5 (13)
  • Jones PLM. (2004) 'Small business success'. Hospitality Review, 6 (2), pp. 42-48.
  • Jones PLM, Song H, Hong JH. (2004) 'The Relationship Between Generic Theory and Hospitality Applied Research: The case of International Hotel Development'. Journal of Hospitality and Tourism Management, 11 (2)
  • Lockwood AJ, Jones P, Bowen A. (2004) 'UK Hospitality and Tourism SMEs: Differentiation by Size, Location, and Owner Style'. Tourism Hospitality Planning & Development, 1 (1), pp. 7-11.
  • Jones PLM, Johnson R. (2004) 'Service Productivity: Towards Understanding the Relationship Between Operational and Customer Productivity'. International Journal of Productivity and Performance Management, 53 (3), pp. 201-213.
  • Jones PLM. (2004) 'Finding Hospitality? Or finding Hospitality Schools of thought?'. Journal of Hospitality, Leisure, Sport and Tourism Education, 3 (1)
  • Sigala M, Airey D, Jones P, Lockwood A. (2004) 'ICT paradox lost? A stepwise DEA methodology to evaluate technology investments in tourism settings'. Journal of Travel Research, 43 (2), pp. 180-192.

    Abstract

    Despite the continuous increase of investment in information and communication technologies (ICT) in the tourism industry, empirical studies have not persuasively established corresponding increases in productivity. Indeed several shortcomings have been identified in past studies. This study proposes a new way of assessing ICT productivity. The methodology is tested in a data set from the three-star hotel sector in the United Kingdom using a nonparametric technique called data envelopment analysis (DEA). Empirical findings reveal that productivity gains accrue not from investments per se, but from the full exploitation of the ICT networking and informationalization capabilities. A model for managing ICT applications and benefits is proposed. © 2004 Sage Publications.

  • Jones PLM. (2004) 'Best practice in operational planning and control'. Hospitality Review, 6 (1), pp. 42-47.
  • Lockwood AJ, Jones P, Airey D, Sigala M. (2004) 'ICT paradox lost? A stepwise DEA methodology'. Journal of Travel Research, 43, pp. 180-192.
  • Bessant J, Birley S, Cooper C, Dawson S, Gennard J, Gardiner M, Gray A, Jones P, Mayer C, McGee J, Pidd M, Rowley G. (2003) 'The state of the field in UK management research: Reflections of the Research Assessment Exercise (RAE) panel'. BRITISH JOURNAL OF MANAGEMENT, 14 (1), pp. 51-68.
  • Jones PLM, Groenenboom K. (2003) 'Issues of Security in Hotels'. International Journal of Contemporary Hospitality Management, 15 (1), pp. 14-19.
  • Jones PLM, Groenenboom K. (2002) 'Crime in London Hotels'. Tourism and Hospitality Research, 4 (1), pp. 21-36.
  • Jones PLM, Sigala M, Lockwood A. (2001) 'Stratetic Implementation and IT: Gaining Competitive Advantage from the Hotel Reservations Process'. International Journal of Contemporary Hospitality Management, 13 (7), pp. 364-371.
  • Sigala M, Airey D, Jones PLM, Lockwood A. (2001) 'Multimedia Use in the UK Tourism and Hospitality Sector: Training on Skills and Competencies'. Information Technology and Tourism, 4 (1), pp. 31-39.

Conference papers

  • Jones PLM, Afify M, Eves A. (2010) 'Statistical process control in a service setting: an action research case study in a leading UK coffee shop chain'. Porto, Portugal: EurOMA
  • Jones PLM, Putamononda P, Lumbers M. (2010) 'Exploring Airline and Catering Personnel's Perception Toward In-Flight Meals: The use of Repertory Grid'. Surrey, UK: CHME
  • Jones PLM, Johan N. (2010) 'Trends in the Flight Catering Industry: A Content Analysis'. Surrey, UK: CHME
  • Jones PLM, Kim J, Lumbers M. (2010) 'Sustainability in the Flight Catering Supply Chain'. Surrey, UK: CHME
  • Jones PLM, Chen MM. (2010) 'Factors determining hotel selection: online behaviour by leisure travellers'. Surrey, UK: CHME
  • Jones PLM, Putamononda P, Lumbers M. (2009) 'A preliminary study of how airlines plan for their passenger's on board meal experience'. Helsinki, Finland: EuroCHRIE
  • Jones PLM, El-Haddad R, Roper A. (2009) 'Revenue Management in UK Budget Hotel Chain'. Brighton, UK: British Academy of Management
  • Jones PLM, Afify M, Eves A. (2009) 'Implementing statistical process control in a foodservice chain: an action research study'. Gothenburg, Sweden: EurOMA
  • Jones PLM, Jarumaneerat T, Al-Sabbahy H. (2009) 'Role of Prior Conference Experience, Conference Knowledge and Individual Characteristics in Conference Participation Decision Making'. Eastbourne, UK: CHME
  • Jones PLM, Kim J, Lumbers M. (2009) 'Drivers of sustainability influencing the flight catering supply chain'. Eastbourne, UK: CHME
  • Roper AJ, Promsivapallop P, Jones P. (2009) 'Factors influencing hotel outsourcing decisions in Thailand: Modifications to the transaction cost economics approach'. Eastbourne, UK: 18th CHME Annual Research Conference
  • Jones PLM, Siag A. (2009) 'Improving Productivity in Hotels: An analysis of the housekeeping function in a UK hotel chain'. Eastbourne, UK: CHME
  • Jones PLM, Pornpissanu P, Roper A. (2009) 'Outsourcing in Hotels in Thailand'. Eastbourne, UK: CHME
  • Roper AJ, El Haddad R, Jones P. (2008) 'The impact of Revenue Management Decisions on Customers Attitudes and behaviours: A case study of a leading UK Budget Hotel Chain'. Emirates Hotel School, Dubai, UAE: EuroCHRIE 2008 Congress
  • Roper AJ, Pornpissanu P, Jones P. (2008) 'Factors Influencing Hotel Outsourcing Decisions: A Study of the Industry in Thailand'. Renaissance Hotel, Atlanta, Georgia, USA: 2008 I-CHRIE Conference
  • Johan N, Jones P. (2008) 'Trends in the Flight Catering Industry'. Atlanta, U.S.: I-CHRIE Conference
  • Johan N, Jones P. (2007) 'Forecasting the Demand for Airline Meals'. Leeds, UK: Euro CHRIE Conference
  • Roper AJ, Promsivapallop P, Jones P. (2007) 'Factors Influencing Outsourcing: a study of hotels in Thailand'. Leeds, UK: EuroCHRIE 2007
  • Jones PLM, Dhaliwal S, Bowen A. (2007) 'Exploring opportunity recognition by habitual entrepreneurs in the hospitality industry'. Leeds, UK: EuroCHRIE
  • Jones PLM, Chen MM. (2007) 'When word-of-mouth moves online: How online reviews influence travellers' decision in hotel selection'. Leeds, UK: EuroCHRIE
  • Lockwood AJ, Jones P. (2007) 'Variety and contingency in the hospitality industry'. Dundalk, Ireland: 3rd Annual Conference on Tourism and Hospitality Research in Ireland: Working Together
  • Jones PLM, Chang Y, Hwang JL. (2005) 'Investigation of Mass Customisation Mode in Flight Catering Operations'. Paris, France: EuroCHRIE
  • Jones PLM, Chang Y, Chang J. (2005) 'Flight Catering Operations: a systems analysis'. Hualin, Taiwan: APTA and Asia-Pacific CHRIE Joint Conference
  • Jones PLM, Bladen R. (2005) 'How do Customers select Hotels? A critical review of the Hotel Choice Literature'. Bournemouth, UK: CHME National Research Conference
  • Jones PLM, Lockwood A, Bowen A. (2004) 'Tourism and Hospitality SMEs: Disseminating Best Practice in the Knowledge Based Economy'. University of Surrey, Guildford, UK: ISBA
  • Jones PLM, Song H, Hong JH. (2004) 'The Relationship between Generic Theory and Hospitality Applied Research: the case of international hotel development'. Brisbane, Australia: CAUTHE
  • Jones PLM, Lockwood A, Bowen A. (2004) 'The UK's Industry Forum Adaptation Programme in Tourism and Hospitality: a collaboration between government, industry and academia'. Brisbane, Australia: CAUTHE
  • Jones PLM, Lockwood A, Bowen A. (2004) 'Best practice in UK hospitality and tourism SMEs: the implications of size, location and ownership style'. Proceedings of the International Council of Small Business 49th World Conference, Johannesburg, South Africa: The International Council for Small Business (ICSB) 49th World Conference
  • Van Westering JM, Jones P. (2003) 'Leveraging Value from Partnerships and Networks in UK Service Industry SME's'. London: BAM

Books

  • Jones P. (2008) Handbook of Hospitality Operations and IT. First Edition. Butterworth-Heinemann

    Abstract

    Handbook of Hospitality Operations and IT provides an authoritative resource for critical reviews of research into both operations and IT management.

  • Lockwood AJ, Jones P, Mogendorff D. (2006) Hospitality Operations Management – a customised text. London : Thomson Publishing
  • Brown S, Lamming R, Bessant J, Jones P. (2005) Strategic Operations Management. Butterworth-Heinemann

    Abstract

    This is a substantial new edition of a successful textbook which continues to have a sensible and 'easy to read' style.

  • Jones PLM. (2004) Flight Catering (2nd edn). Oxford : Butterworth Heinemann
  • Bowen A, Jones P, Lockwood A. (2003) Best Practice in Tourism, Hospitality and Leisure. Newbury : Threshold Press
  • Jones P, Ball S, Lockwood A, Kirk D. (2003) Hospitality operations: a systems approach. Thomson Learning Emea

    Abstract

    Adopting an innovative systems-based approach, the authors provide the reader with both an understanding of particular services and functions within the ...

Book chapters

  • Jones PLM. (2008) 'Operations management: theoretical underpinnings'. in Jones P (ed.) Handbook of hospitality operations and IT First Edition. Butterworth-Heinemann Article number one

    Abstract

    Handbook of Hospitality Operations and IT provides an authoritative resource for critical reviews of research into both operations and IT management.

  • Jones PLM. (2008) 'Flight Catering Management'. in Wood RC, Brotherton B (eds.) The SAGE Handbook of Hospitality Management Sage Publications Ltd

    Abstract

    The book focuses on key aspects of the hospitality management curriculum, research, and practice bringing together leading scholars throughout the world.

  • Jones PLM. (2008) 'From the Bottom Up: Operations Management in the Hospitality Industry'. in Wood RC, Brotherton B (eds.) The SAGE Handbook of Hospitality Management Sage Publications Ltd

    Abstract

    The book focuses on key aspects of the hospitality management curriculum, research, and practice bringing together leading scholars throughout the world.

  • Jones PLM. (2008) 'Strategy Execution and Implementation - realising strategy through operations'. in Olsen M, Zhao J (eds.) Handbook of hospitality strategic management Elsevier Science

    Abstract

    This Handbook consists of 25 chapters which critically review mainstream Hospitality Strategic Management research topics and set directions for future research ...

  • Jones PLM, Chang YC. (2007) 'Implementation of mass customised manufacturing in the flight ctaering industry'. in Airey D, Tribe J (eds.) Advances in Tourism Research Oxford : Elsevier
  • Jones PLM. (2007) 'Flight Catering'. in Brotherton R (ed.) Handbook of Hospitality Research London : Sage
  • Jones PLM, Becker H. (2006) 'Flight Catering Industry'. in Becker H, Grothues U (eds.) Catering-Management
  • Jones PLM. (2006) 'Hospitality Megatrends'. in Buhalis D, Costa C (eds.) Tourism business frontiers Butterworth-Heinemann , pp. 191-199.

    Abstract

    As the global tourism industry continues to expand and to become more complex, it is vital that those in the industry are equipped with a thorough knowledge of ...

  • Lumbers M, Jones P. (2003) 'Appetite and In-flight catering'. in Bor R (ed.) Passenger behaviour Ashgate Pub Ltd

    Abstract

    Air travel also brings us into closer contact with strangers, making our examination and understanding of the social psychology of behaviour within groups ...

Reports

  • Johan N, Jones P. (2009) Annual Market Intelligence Report: Asia, Europe and North America Estimate. University of Surrey, Guildford :
  • Johan N, Jones P. (2009) The Impact of the Economic Downturn in the Travel Catering Industry. University of Surrey, Guildford :
  • Johan N, Jones P. (2008) Trends in Flight Catering Industry: 2008 Survey Report. University of Surrey, Guildford :
  • Johan N, Jones P. (2007) Trends in Travel Catering Industry: 2007 Survey Report. University of Surrey, Guildford :

Departmental Duties

Head of the Hospitality and Food Management Subject Group

Recent Refereed Conference papers

Bowen, A. Jones, P. and Dhaliwal, S. (2007) Exploring opportunity recognition by habitual entrepreneurs in the hospitality industry, EuroCHRIE conference, 25-27 October, Leeds, UK

Chen, M-M. and Jones, P. (2007) When word-of-mouth moves online: How online reviews influence travellers decision in hotel selection, EuroCHRIE conference, 25-27 October, Leeds, UK

Johan, N. and Jones, P. (2007) Forecasting the demand for airline meals, EuroCHRIE conference, 25-27 October, Leeds, UK

Promsivapallop, P. Jones, P. and Roper, A. (2007) Outsourcing in hotels: A study of Thai hotels, EuroCHRIE conference, 25-27 October, Leeds, UK

Afify, M. Jones, P. and Eves, A. (2007) Quality measurements in foodservice chains: Is it fit for purpose? EuroCHRIE conference, 25-27 October, Leeds, UK

Johan, N. and Jones, P. (2008) Trends in the Flight Catering Industry, I-CHRIE Conference, 30 July-2 August, Atlanta, Georgia

Promsivapallop, P. Jones, P. and Roper, A. (2007) Factors influencing hotel outsourcing decision: a study of the industry in Thailand, I-CHRIE Conference, 30 July-2 August, Atlanta, Georgia

El Haddad, R., Roper, A. and Jones, P. (2008) The Impact of Revenue Management Decisions on Customers’ Attitudes and Behaviours: A Case Study of a Leading UK Budget Hotel Chain, EuroCHRIE Conference 2008, Dubai

Jones, P. and Siag, A. (2009) Improving Productivity in Hotels: An analysis of the housekeeping function in a UK hotel chain, CHME conference, 13-15 May, Eastbourne, UK

Kim, J., Jones, P. and Lumbers, M. (2009) Drivers of sustainability influencing the flight catering supply chain, CHME conference, 13-15 May, Eastbourne, UK

Jarumaneerat, T., Jones, P. and Al-Sabbahy, H. (2009) Role of Prior Conference Experience, Conference Knowledge and Individual Characteristics in Conference Participation Decision Making, CHME conference, 13-15 May, Eastbourne, UK

Pornpissanu, P., Jones, P. and Roper, A. (2009) Outsourcing in Hotels in Thailand, CHME conference, 13-15 May, Eastbourne, UK

Afify, M., Jones, P. and Eves A. (2009) Implementing statistical process control in a foodservice chain: an action research study, EurOMA conference, 14-17 June, Gothenburg, Sweden

Books and Book Chapters

Jones, P. and Lumbers M. (2002) Appetite and Inflight Catering, in Bor, R. (2002) Passenger Behaviour, Ashgate:Aldershot, 261-275

Jones, P. (Ed.) (2002) An Introduction to Hospitality Operations, 3rd edition, Continuum : London

Ball, S., Jones, P., Kirk, D., and Lockwood, A. (2002) Hospitality Operating Systems, Continuum : London

Jones, P. (Ed.) (2004) Flight Catering, Elsevier:Oxford

Brown, S. Lamming, R. Bessant, J. and Jones P. (2004) Strategic Operations Management, 2nd edition, Butterworth Heinemann:Oxford

Jones, P. (2006) Flight Catering Industry, in Becker, H. And Grothues, U. (2006) Catering-Managemen Portrait einer Wachstumsbranche in Theorie und Praxis, Behr’sVerlag:Hamburg

Jones, P. (2008) Flight Catering Management, in Brotherton, R. and Wood, R. (2008) Handbook of Hospitality Research, Sage:London, 484-502

Jones, P. (2008) From the Bottom Up: Operations Management in the Hospitality Industry, in Brotherton, R. and Wood, R. (2008) Handbook of Hospitality Research, Sage:London, 192-212

Jones, P. (2008) Strategy execution and implementation – realising strategy through operations, in Olsen, M. and Zhao, J. (2008) Handbook of Hospitality Strategic Management, Elsevier:Oxford,

Jones, P. (ed.) (2008) Handbook of Hospitality Operations and IT, Elsevier:Oxford

Jones, P. (2008) Operations management: theoretical underpinnings, in Jones, P. (2008) Handbook of Hospitality Operations and IT, Elsevier:Oxford, 1-18

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