Frequently asked questions

Please read the FAQs below before contacting us with questions. If you cannot find the answer here, please email us at Accommodation-Finance@surrey.ac.uk.

Please read the FAQs below before contacting us with questions. If you cannot find the answer here, please email us at Accommodation-Finance@surrey.ac.uk.

How do I pay my rent?

Full details of how to pay rent for your accommodation are available on the prices and payment page.

 

Rent payment invoices

If you will be living in University accommodation your invoice will be emailed to your University email account, usually within 14 days of arrival. The first instalment of your invoice will be payable 14 days after it is emailed to you.

If you will be living in a university-managed house, your invoice will be emailed to you when your tenancy starts.

The invoice is sent as a PDF document, and to open it you must have Adobe Reader software on your computer, which is available for download for free. If you cannot open the invoice it is usually because you do not have Adobe Reader, or your version of it is too old.

Payment can be made in full or by termly instalments (subject to length of stay). Please go to our page on how to pay for your room for full information.

Residence fees are calculated based on the number of weeks and days for which a room is allocated.

Yes, you can email the Accommodation Office, and ask for a copy of your invoice to be emailed to you.

General questions

All residents in accommodation managed by the University have belongings insurance included in their rent with no additional charge. The policy covers students and families in the Courts, students in Property Managed Houses and staff living in family flats or single staff rooms.

For full details please read the Insurance page.

This should have been given to you at the time you paid. It may be in the form of a dated and initialed stamp on your invoice or documents. Please check your records to make sure you have not mislaid your receipt.

We are unable to issue receipts for individual payments except at the time you pay. However, once you have paid your invoice in full we can issue you with a receipted copy of your invoice.

If you made the card payment in person you will have been given one at the time. If you made your card payment on-line you will have received an email confirming your payment. You will also have proof of your payment on your bank or credit card statement.

Single and shared rooms

Yes, you will need to make a £250 pre-payment which will be deducted from your first terms rent installment. If you do not move in the pre-payment will be used to offset any loss of rent until a replacement tenant is found, including an administration fee.

All of your utility bills are included in your rent; you do not need to pay any extra.

It is possible that you will have to pay some council tax, please see our Council Tax page for further details.

Staff rooms and flats

You will need to make a prepayment of £250 pre-payment which will be deducted from your first terms rent installment. If you do not move in the pre-payment will be used to offset any loss of rent until a replacement tenant is found, including an administration fee.

All of your utility bills are included in your rent; you do not need to pay any extra.

Yes as you are living in a flat or house which is only occupied by other members of staff Council Tax will be included in your rent. Please see our Council Tax page for further information.

University-managed houses

For information on University-managed houses visit the University of Surrey Lettings website.