Campus services working times - Christmas 2018

Campus service Working times over Christmas period
Accommodation Office The Accommodation Office will close on Friday 21 December at 5pm and will re-open at 10am on Wednesday 2 January 2019.
Appleseed Books and Print
  • Appleseed Books closing period will be at 5pm on Friday 21 December 2018 and will re-open at 8:30am on Wednesday 2 January 2019.
  • Appleseed Print closing period will be at 5pm on 21 December 2018 and will re-open at 9am on Wednesday 2 January 2019.
  • Students submitting dissertation/thesis work for hard binding should be aware that the final time for hand-in will be 10am on Friday 21 December 2018. Collection will be available after 12pm on Friday 4 January 2019.
Arriva bus services Details of Arriva's Christmas and New Year timetable are available on their website and as a downloadable pdf which will be explaining all the times and changes.
Campus Computers Campus Computers will closes on Saturday 22 December 2018 and will re-open Wednesday 2 of January 2019.
Careers Service The Employability and Careers Centre will close at 5pm on Friday 22 December 2018 and will re-open at 9am on Tuesday 2 January 2019. 
Seasons Café & Kitchen

Seasons Café & Kitchen will open until 4pm on Sunday 23 December and will re-open at 9am on Thursday 3 of January.

Their normal opening hours are 9am to 4.30pm, 7 days a week.

Central Distribution

Outgoing and incoming mail

On Friday 21 December, all outgoing mail will need to be with Central Distribution by 10am to allow for processing ahead of the last Royal Mail and Parcelforce collection.

Outgoing parcels

The last Parcelforce collection from the university before Christmas will be at close of business on Friday 21 December. All outgoing parcels should be with Central Distribution by 10am at the latest on that day – time to do final processing out.

Parcel collection (including closing and re-opening)

Central Distribution will be closed to all customers (including those wishing to collect parcels) at 4.30pm on Friday 21 December and will re-open at 7:30am on Tuesday, 2 January.

Centre for Wellbeing The Centre of Wellbeing will open as normal until Friday 21 December 2018. It will be closed from Saturday 22 December. It will re-open on Wednesday 2 January 2019. Out-of-office messages will advise service users of the necessary emergency contacts.
Estates and Facilities Management

Maintenance requests

During the Christmas closure period, call out and Escalation Service is available from Saturday 22 December 2018.

Emergency maintenance requests should be reported to Security on 01483 682002 (24hr).

For all non-emergencies, input the request to the E&FM Helpdesk (surrey.ac.uk/estates-facilities-management) and your request will be processed when the office re-opens.

E&FM Building

The E&FM Building will close between Saturday 22 December to Wednesday 2 January.

Guildowns Medical Centre

Guildowns Medical Centre will close from Friday 21 December and open on Wednesday 2 January 2019.

If students who are staying on campus during the holidays need to book an appointment to see a GP at one of the other practice’s, within the Guildowns Group Practice. They should contact the main number 01483 409309. The other GP practice’s will be open on Monday 24 December, Thursday 27 December, Friday 28 December, and Monday 31 December between 8 am and 18.30. Please can you make sure in the case of an emergency students should call 999 and also call security on campus and 111 for non-urgent issues when the Guildowns Group is closed.

Hazel Farm Laundrettes Hazel Farm laundrettes are open 24/7.
Hazel Farm Residences Facilities Office The Hazel Farm Residences Facilities Office will close on Friday 21 December 2018 and will re-open on Wednesday 2 January 2019. 
Heart + Soul
  • W/C Monday 17 December 2018 - 8am till 4pm
  • Closed from Friday the 22 December
  • Opens on Wednesday 2 January, Thursday 3 January and Friday 4 January 2019 - 8am till 4pm
  • W/C Monday 7 January 2019 - 8am till 10pm.
Hillside

Hillside

Monday 18 December to Friday 21 December: 7:30am-4pm
Wednesday 2 January to Friday 5 January: 7:30am-4pm
Monday 8 January to Friday 12 January: 7:30am-4pm.

List of services

Breakfast service: 7:30 am-11am
Hot plate: 11:30am-2:30 pm
Grab & Go: 7:30am-4 pm.

International Student Christmas Lunch The lunch will be taking place this year on Wednesday 19 December at 2pm and there will be information available to book from Monday 3 December. 
IT Services The IT Service Desk in Guildford will close at 5pm on 21 December 2018. From then on our out of hours service on the same number 9898 will take over until 8am 2 January 2019. They will deal with day to day issues such as password resets etc. We have server and network staff on call over that period as well in the event of wider campus issues. This is exactly the same as weekend cover.
Lakeside Coffee Shop

From Monday 17 until Thursday 20, will be operating on reduced hours of 8am-4pm. 

Will be closed from Friday 21 December and will reopen on Wednesday 2 of January at 8am.

Lakeside Restaurant Our last day of restaurant operations will be Thursday 20 December. Will re-open on Wednesday 9 of January. 
Library

The Library is open 24 hours a day, 7 days a week throughout the whole of the Christmas vacation.

Details on staffed services during these times can be found via the opening hours section of the library website.

Manor Park Laundrettes Manor Park laundrettes are open 24/7.
Manor Park Reception
  • Open as usual until Sunday 23 December 2018.
  • Monday 24 December 2018 - 10am-4pm.
  • Tuesday 25 December and Wednesday 26 December 2018 - Closed.
  • Thursday 27 December to Monday 31 December 2018 - 10am-4pm.
  • Tuesday 1 January 2019 - Closed.
  • Wednesday 2 January - Back to normal hours.
Pizzaman Pizzaman closes on Sunday 23 December 11pm and re-opens on Wednesday 2 January.
Post Office
  • 21 Dec 9 till 5pm
  • 22 Dec 9 till 1pm
  • 23 Dec closed
  • 24 Dec 9 till 5pm
  • 25 Dec closed
  • 26 Dec closed
  • 27 Dec 9 till 5pm
  • 28 9 till 5pm
  • 29 Dec closed
  • 30 Dec closed
  • 31 Dec 9 till 5pm
  • 1 Jan closed
  • 2 Jan 9 till 5pm.
Santander

Santander will be closed at 5pm on Friday 14 December. It will re-open on Monday 14 January 9am.

Santander bank on high street will be open as normal.

Security Security cover is provided 24/7 on Stag Hill, Manor Park and Hazel Farm. For emergency matters, please call 01483683333. For non-emergency matters, please call 01483682002.
Simply Fresh
  • 17 December - 8am-8pm
  • 18 December - 8am-8pm
  • 19 December - 8am-8pm
  • 20 December - 8am-8pm
  • 21 December - 8am-8pm
  • 22 December - 8am-8pm
  • 23 December - 8am-8pm
  • 24 December - 8am-8pm
  • 25 December - Closed 
  • 26 December - Closed 
  • 27 December - 9am-6pm
  • 28 December - 9am-6pm
  • 29 December - 9am-6pm
  • 30 December - 9am-6pm
  • 31 December - 8am-8pm
  • 1 January - closed 
  • 2 January - 8am - 8pm
  • 3 January - 8am - 8pm
  • 4 January - 8am - 8pm.
Stage Coach bus services
  • Monday 24 December (Christmas Eve) - Saturday service (weekday service on routes 5, 66, 67) early finish by approx 9am.
  • Tuesday 25th December (Christmas Day) - NO SERVICE.
  • Wednesday 26 December (Boxing Day) - Sunday service (Salisbury Red journeys on Activ8 will not run).
  • Thursday 27 December - Saturday service (weekday service on routes 5, 66, 67).
  • Friday 28 December - Saturday service (weekday service on routes 5, 66, 67). 
  • Saturday 29 December - Normal Saturday service.  
  • Sunday 30 December: Normal Sunday service.  
  •  Monday 31 December (New Years Eve) - Saturday service (weekday service on routes 5, 66, 67)  early finish  by approx 9pm.
  •  Tuesday 1 January 2019 (New Years Day) -  Sunday service (Salisbury Red journeys on Activ8 will not run).
  • Wednesday 2 January 2019 - Normal service resumes.

Stag Hill Campus Receptions

Battersea court reception

  • 24 December - 10am - 4pm
  • 27 December - 10am - 4pm
  • 28 December - 10am - 4pm
  • 29 December - 10am - 4pm
  • 31 December - 10am - 4pm.

 Stag Hill Court and Cathedral Court receptions

Open for normal service up to Saturday 22 December.

  • 24 December - Closed 
  • 25 December - Closed 
  • 26 December - Closed 
  • 27 December - Closed 
  • 28 December - Closed 
  • 31 December - Closed 
  • 1 January - Closed 
  • 2 January - Open for normal service.
Stag Hill Laundrette Stag Hill laundrettes are open 24/7.
ThEATre (Starbucks GSA Building)
  • The week commencing Monday 18 December: 8am-3:30pm.
  • Friday 22 December to Monday 1 January: Closed.
  • Reopen on Tuesday 2 January: Monday to Friday 8am-3.30pm.
  • Week commencing Monday 8 January: Back to normal hours 8am-6pm.
Starbucks (Oak House)
  • Friday 21 December 2018 - 7:30am - 5pm
  • Saturday 22 December 2018 - 10am - 3pm
  • Sunday 23 December 2018 - 10am - 3pm
  • Monday 24 December 2018 - 10am - 3pm
  • Tuesday 25 December 2018 - Closed
  • Wednesday 26 December 2018 - Closed
  • Thursday 27 December 2018 - 10am - 3pm
  • Friday 28 December 2018 - 10am - 3pm
  • Saturday 29 December 2018 - 10am - 3pm
  • Sunday 30 December 2018 - 10am - 3pm
  • Monday 31 December 2018 - 10am - 3pm
  • Tuesday 01 January 2019 - Closed
  • Wednesday 02 January 2019 - 7:30am - 5pm
  • Thursday 03 January 2019 - 7:30am - 5pm
  • Friday 04 January 2019 - 7:30am - 5pm
  • Saturday 05 January 2019 - 10am - 5pm
  • Sunday 06 January 2019 - 10am - 5pm.
Student Life Mentoring

Student Life Mentoring will re-commence visits to all first year students living in our residences from the start of Semester 2 when Mentors will visit students every other week.

To contact a member of the Student Life Mentoring central staff team (Mon-Fri, 9am-5pm, excluding closure days) please come and see us in person in the Student Services Centre, or send us an email.

Student Services Centre The Student Services Centre will close for the Winter Vacation at close of business on Friday 21 of December and will re-open on Wednesday 2 January.
Surrey Sports Park (including Starbucks and the Bench Bar)

Normal Hours (Mon-Fri: 6am-10:30pm, Sat 7am-7pm and Sun 7am-10pm) 

  • Monday 24/12/18 7am-3pm
  • Tuesday 25/12/18 Closed
  • Wednesday 26/12/18 Closed
  • Thursday 27/12/18 As normal
  • Friday 28/12/18 As normal
  • Saturday 29/12/18 As normal
  • Sunday 30/12/18 As normal
  • Monday 31/12/18 7am-3pm
  • Tuesday 01/01/19 Closed (except for Scorchers Fixture).

Building opening hours. A full timetable for the swimming pool, fitness classes and wellbeing classes will go live on SurreySports Park website next week. 

Bench Bar 

Christmas eve 12-3pm for drinks only. It will then be closed from 25/12/18 - 31/12/18 and re-opened on New Year's Day from 12-5pm for drinks only

Starbucks

Opening times  - Same as Sports Park opening times above.

Teas & Tees Open until Friday 21 of December 2018 - 8 am - 5pm and re-opens on Monday 7 January 2019.
The Living Room (Young's Kitchen) Young's Kitchen closes on Friday 21 December at 12pm and re-open on Monday 7 January at 7am.
Trains For the lates information on trains throughout the Christmas and New year period, please visit National Rail Enquiries.
Vet School Coffee Shop
  • Monday 17 December 2018 – Friday 4 January 2019 -Closed.
  • Monday 7 January - Normal opening hours.
Wardens
  • Residential Warden staff have a rota of cover throughout the Christmas and New Year period and the emergency on-call wardens are contactable via the Security Department.
  • There will be two Wardens on call each day for the whole of the Christmas and New Year’s period from Friday 14 December- Thursday 3 January for emergency calls. Non-emergencies should be referred to the relevant warden email address. 
Waste collection service
  • Friday 21 December – Last day for normal rubbish and recycling services.
  • Monday 25 December – There will be 1 visit per building.
  • Monday 1 January– There will be 1 visit per building
  • Wednesday 2 January– Normal rubbish and recycling services continues.
Wates House

Monday 17 December - Thursday 20 December 2018:

  • Bar open - 11am-8pm
  • Food service - 12 noon-7pm.

Friday 21 of December 2018:

  • Bar 11am-7pm
  • Food 12 noon-6pm.

Saturday 22 December 2018 -  Tuesday 1 January 2019:

  • Closed.

Wednesday 2 January - Thursday 4 January 2019:

  • Bar -11-6pm
  • Food 12-5pm.

Week commencing Monday 7 January 2019:

  • Normal opening hours resume.