Student Life Mentoring


What is Student Life Mentoring?

Student Life Mentoring provides a proactive peer support service for all first year students at the University of Surrey no matter where you are living. Mentors are not Wardens and have no disciplinary power, they are there to answer any questions you may have about student life and to provide you with helpful information.

How can my Mentor help me?

Student Life Mentors are experienced students who can offer advice and support to help with your transition to University and to make sure you that you have the best possible experience during your studies. They are fully trained in the different support services available to you and in skills such as communication, effective listening and mental health awareness. Mentors also specialise in facilitating mediations between housemates if there is a dispute or conflict of interests. Mentors organise social events for students to help them make friends and to build a sense of community at Surrey.

When will I meet my Mentor?

Mentors are automatically allocated to all first year students living in the University residences, but if you are living off campus (either at home or in privately rented accommodation) you will need to email us to request a Mentor. The Mentors work between 18:00-20:30 Monday-Friday at Stag Hill and Manor Park and between 18:00-20:30 Monday-Thursday at Hazel Farm during semester time (excluding exam periods). Your Mentor will be working once a week in Semester One and then once every two weeks in Semester Two (apart from exam time, reading and revision weeks). Your Mentor will come and visit your flat if you live in University accommodation, or will arrange to meet you at a court reception if you live off campus.

How can I contact my Mentor?

Each Mentor can be contacted via their team phone (phone numbers can be found on the Life at Surrey poster in kitchens) between 18:00-20:30 Monday-Friday (Monday-Thursday at Hazel Farm). If your Mentor is not on shift your text or call will be answered by another member of the mentoring team. If you can’t find this information, or live off campus, then just email

Off Campus Student Life Mentoring

We want to make sure that every new Surrey student has the best experience, regardless of where you live.

If you live off campus you can request to meet with a Mentor at either Battersea Court Reception, Manor Park Reception, or the Hazel Farm Common Room (during the times above) to discuss any issues you may have. To book a meeting with a Mentor please email

For more information about Student Life Mentoring please see our Mid Year Report for 2016/17 below.

Mid Year Report 201617 (398.45KB - Requires Adobe Reader)