The Student Services Centre can help if you need information, advice and guidance, or support regarding general non-academic enquiries. Friendly staff are trained to deal with a wide range of enquiries and are a key source of information on many University services.
About the Student Services Centre
Think of us as a ‘first-stop shop’ - we have friendly staff trained to deal with a wide range of enquiries and provide key information and help on many University services. If we can’t answer your question, we'll contact colleagues to get the answer or direct you elsewhere if needs be. Current students can access a range of personal information and update certain data through the student records self service portal.
Report an incident
If you've experienced hate crime, harassment or misconduct on campus please make an incident report so that we can support you.
Your Faculty Student Services office can help you on academic related queries.
- Tuition Fees – Rates, Payment, Policies
- Funding – Government, University discretionary support, Trusts and Charities
- Advice – Costs of study, Budgeting, Tax/NI, Benefits, Part-time work
Support for Groups
- Visas and immigration
- International travel
- Specialist welfare support for international students
Support for professional training year placements is located in the Employability and Careers Centre in the Philip Marchant Building.
- Collection of award certificates (including replacements)
- Degree ceremonies and graduation queries
The Student Services Centre is located at the heart of the Stag Hill campus in the Hall Complex, next to Senate House.
Download Campus Map (PDF, 2.53Mb)
Term time opening hours are:
- Monday - 8:30am-5:30pm
- Tuesday - 8:30am-5:30pm
- Wednesday - 10am-5:30pm
- Thursday - 8:30am-5:30pm
- Friday - 8:30am-5pm
Telephone: +44 (0)1483 686868
You can also read 350+ frequently asked questions and answers through our online knowledge base.
If you don't find an answer please log a query 24/7 via Student Self Service, or telephone.
If you a question, you can contact us on Facebook Messenger and we will reply during office hours.
If you've been in touch and would like to provide feedback on any 1-1 advice received, please take our customer service survey here.
- Childcare and schools
- Legal issues
- NHS forms
- Local and national travel
- TV licences
Research Degrees Administration
Student support and administration for PGR Students is centralised and is located in LC03 in the Library.
The Student Life Mentoring service provides proactive support to new students to ensure you transition into University and enjoy your student experience.
A team of 55 mentors visit new student mentees regularly, providing peer help, support and information whenever needed. If mentors can't help directly they'll refer you to other support services which can.