Faculty Student Services

Your Faculty Student Services office can help you with any questions you have regarding your academic studies or any other queries you may have, for example:

• Questions related to your programme
• Allocation to tutorial or laboratory groups
• Personal tutor queries
• Requests to change programme or module

• UKVI monitoring
• Liaison with your programme student reps who represent your views within the Faculty
• Student exchange
• Requests to temporarily suspend from your programme

Your Coursework and Exams

• Submission of dissertations, lab work and other submissions not made through SurreyLearn
• Advice on the extenuating circumstances process
• Results queries

Term time opening hours are 09:00 - 17:00.

Faculty of Arts and Social Sciences
Elizabeth Fry Building, Second Floor (01AD02)
T: 01483 68 2124
fasshelp@surrey.ac.uk

Faculty of Engineering and Physical Sciences
Thomas Telford Building, Second Floor (08AA02)
T: 01483 68 9882
fepshelp@surrey.ac.uk

Faculty of Health and Medical Sciences
Duke of Kent Building, Fifth Floor (DK05) and Manor Park for Vet Students
T: 01483 68 4505
fhmshelp@surrey.ac.uk

 

Temporary Withdrawal

If you are experiencing personal difficulties that are impacting on your studies you may be considering a period of temporary withdrawal from the programme; in this case you should discuss the matter with your Personal Tutor and Faculty Student Services team who can offer you support. If you decide to apply for a period of temporary withdrawal please sign-in to Student Self-Serve where you will be able to access the application form via the 'Registration' tab.


During temporary withdrawal students do not receive tuition, cannot use the University’s facilities or submit any work for assessment. Access to University email continues during periods of temporary withdrawal in order to ensure contact is maintained.

 

 Permanent Withdrawal

If you wish to permanently withdraw from your programme you should first discuss the matter with your Personal Tutor. 

If you decide to permanently withdraw from your programme please sign-in to Student Self-Serve where you will be able to access the application form via the 'Registration' tab.

 

 Temporary and Permanent Withdrawal Guidance 

 

Temporary and Permanent Withdrawal Process (1299.13KB - Requires Adobe Reader)

 

 

Extenuating Circumstances

To submit an application for Extenuating Circumstances please sign-in to Student Self-Serve. You should then select ‘Extenuating Circumstances’ from the modules tab at the top of the page.

Regulations for Extenuating Circumstances 2016/17 (145.28KB - Requires Adobe Reader

Extenuating Circumstances e-learning video

 Your Timetable 

The teaching day runs from 9am to 6pm Monday, Tuesday, Thursday and Friday and 9am -12pm on Wednesday. Additionally, teaching events, by the agreement of the relevant Dean  of Faculty, may be scheduled to take place between 18.00 and 21.00 on Mondays, Tuesdays and Thursdays.