Student Surveys

'Shape Your Surrey' student survey

For	All students
Survey Dates	19 November to 21 December 2018

How to collect your voucher
Charity donation
Outcomes of previous student survey
About the survey
Privacy

We’re always looking at ways to improve the student experience at Surrey, and we want your help in making sure we do so. Shape your Surrey is a 15 minute survey which gives you the opportunity to share your thoughts on all parts of student life.

As a thank you for completing the survey, we’re offering a £3 voucher* and a £1 charity donation to the Students’ Union RAG charities.

Look out for your email invitation with your unique link to access the survey.

The survey is open from 19 November to 21 December 2018.

*while stocks last

How to collect your voucher

Collect a £3 voucher when you complete the survey.

You can use your voucher at shops and eateries across the Stag Hill, Manor Park and Surrey Sports Park campuses until 31 January 2019.

Step 1

Take the survey

Yes, it's that easy!

Step 2

If you would like to receive a voucher, please complete the brief form at the end of survey. You will then receive a confirmation email with further instructions.

Collect your reward

Show your confirmation email and campus ID card to staff in the Student Services Centre, and you will receive a £3 voucher (while stocks last).

N.B. We only accept confirmation emails as proof of completion. (Screenshots of the survey end page will not be accepted.)

FAQs

Voucher terms and conditions

You can use your voucher at Stag Hill, Manor Park and Surrey Sports Park at the following outlets: Appleseed Books & Print, the Bench, Heart + Soul, Hillside, Lakeside Coffee Shop, Simply Fresh, Starbucks, Teas & Tees, ThEATre, Wates Brothers and Youngs Kitchen.

Voucher cannot be used to purchase cigarettes or alcohol
Voucher cannot be exchanged for cash
No change given
Voucher expiry date: 31 January 2019.

Collect your reward from the Student Services Centre:

Located near the Amphitheatre, opposite the Accommodation Office
Open Monday – Friday, 10am - 5pm.

Students on work placements or weekend courses:

Send a copy of your confirmation email with your student number and address to shapeyoursurrey@surrey.ac.uk or post to the address below.

Queries:

Email: shapeyoursurrey@surrey.ac.uk
Tel: +44 (0)1483 683812
Address: Shape Your Surrey Promotions, University of Surrey, Senate House 03SE05, Guildford, Surrey GU2 7XH.

Charity donation

As a thank you for taking part, the University will contribute £1 for every completed survey to the Students’ Union RAG charities, to be shared between Shooting Star Chase and Oakleaf.

Shooting Star Chase

Shooting Star Chase helps terminal babies, children, young people and their families throughout the toughest parts of their lives from the child’s diagnosis to end of life and throughout the bereavement with a range of nursing, practical and emotional care.

Oakleaf

Oakleaf is the only mental health charity in Surrey working as a social enterprise to provide vocational training for those suffering from mental health issues. They offer a range of Social Inclusion Activities that cater towards building confidence, physical health and wellbeing.

Outcomes of previous student surveys

Studying at Surrey:

Additional 165 spaces created in the library that cater for individual, silent and collaborative study
Mat and book rest loan available from the library or stretch tent during summer revision periods to make outside study more comfortable
SPLASH team more accessible with new meeting space on level 1 of the library.

Sustainable Surrey:

Gum Drop points to recycle used gum introduced around campus
Money saving on reusable cups: 20p per hot drink, 5p of which goes to SU chosen charities
Cans of water introduced in Simply Fresh as a more sustainable option to plastic bottles.

Living at Surrey:

Improved food offer with new Co-op range at Simply Fresh offering cheaper sandwiches
More variety, themed menus and meal deal offers at Hillside, Wates, and Heart and Soul
Events to excite and inspire like the colour run and Black Men on the Couch
More student competitions and prizes to get involved with University activities.

Your campus:

Atmospheric social space in the stretch tent on PATS field to eat and drink with friends
Refurbished quiet centre provides a peaceful environment for groups and individuals
Bookable space for group study and society activities at Wates House, Heart + Soul, Starbucks Lounge and Hillside.

Transport at Surrey:

Night bus provision has increased from two to six nights per week with Stagecoach
Get around campus quicker with new bike share scheme that provides 50 bikes and 8 docking stations.

IT at Surrey:

New online map shows live PC and room availability and the location of printing facilities on campus
SurreyLearn upgraded to improve user experience on mobile, integrate with Panopto lecture capture and provide user friendly navigation to tools and resources
Three new digital learning coordinators recruited, one in each faculty, to support lecturers to use captured content in more modules.

Sport at Surrey:

The Surrey Moves team have introduced a variety of activities and classes on Stag Hill campus for all abilities
New outdoor gym on PATS field to keep active any time of the day or night!

About the survey

What is the survey and why should I fill it in?

Shape your Surrey is an annual survey for all Surrey students.

By completing the survey, Surrey students can play their part in helping the University to improve the student experience.

The survey covers many different aspects of life at Surrey including teaching quality, campus environment, wellbeing, student advice and social facilities.

Confidentiality

Am I eligible?

All students who are currently enrolled on an award-bearing programme may participate.

Who runs the survey?

The survey is run by Arkenford, an independent research company, and Surrey staff.

Shape Your Surrey results

Results are analysed across the University and are used to help make informed decisions about the student experience.

Privacy

The institution running this survey is the University of Surrey. We have a named Data Protection Officer, James Newby, who can be contacted via dataprotection@surrey.ac.uk.

By taking part in this survey, you will help us to understand better your student experience at Surrey, and how we can improve things. All questions are optional and you can choose not to share your personal data by skipping the question or not participating in the survey.

We collate responses so that we only use the data in a way that cannot identify individuals and do not use the responses you make in the survey to make decisions about individuals or to analyse information on an individual level. All responses collected through the survey are held securely by our partner in the survey, Arkenford and the University of Surrey. Arkenford will use the data collected from the survey to support the University of Surrey by analysing non-identifiable data. Individual data stored by Arkenford is pseudonimised so they will not identify any individuals in these reports. Please be aware that in your open comments in the survey you may be inadvertently identifying yourself, however this does not change how the data will be processed. If you are concerned about data which could identify you being shared with our partner, then please take care in the wording of your open comments.

Data given in the survey will be matched internally with other data (such as nationality, gender, age, ethnicity and academic achievements) held in our systems to produce aggregated and anonymous reports in Surrey’s Business Intelligence data warehouse. We also take data from our student system to populate details about you in the survey, such as the course you are registered onto, your fee status, whether you are a UG or PG student.

You can withdraw your consent to have your survey responses used in the ways described here and we will destroy your individual survey response, however we will keep the aggregate data which does not identify you within our datasets. If you wish to have your survey response destroyed, please contact shapeyoursurrey@surrey.ac.uk.

All the data we gather from the survey will be kept for 10 years after the survey closes, so until December 2028, however we will remove any identifying information one year after the survey closes (December 2019).

If you feel that we have not handled your personal data appropriately, then you can raise a complaint with the Information Commissioner’s Office here: https://ico.org.uk/concerns/

If you have any questions about how your data will be handled, please email shapeyoursurrey@surrey.ac.uk

Module Evaluation Questionnaires (MEQs)

For	All students excluding those on placement or taking dissertation modules
Survey Dates	End of each Semester

Students are contacted by email and asked to complete MEQs for each of their modules. The anonymous online evaluation form covers key areas such as module design, assessment and feedback, and academic support. MEQs provide Schools/Departments with important module-by-module feedback and a better understanding of a student’s learning experience. Results are reviewed at Boards of Studies and Staff/Student Liaison Committees.

The National Student Survey (NSS)

For	Final-year undergraduates
Survey Dates	4 February to 30 April 2019

The NSS is an annual survey of mainly final-year undergraduates in the UK. It provides invaluable feedback to the University and to future students who may wish to study at Surrey. Students are invited to reflect on their course experience including assessment and feedback, organisation and management, and learning resources.

To view last year’s NSS results, visit https://www.surrey.ac.uk/nss#about

Postgraduate Taught Experience Survey (PTES)

For	Postgraduate taught students
Survey Dates	April to May 2019

PTES is a national survey designed specifically for postgraduate taught students and the results are benchmarked against other universities. Known as ‘The Postgraduate Voice’ at Surrey, the survey gives students the opportunity to share their views on their learning experience including quality of teaching, assessment and feedback, and skills development.

Privacy

The institution running this survey is the University of Surrey. We have a named Data Protection Officer, James Newby, who can be contacted via dataprotection@surrey.ac.uk

By taking part in this survey, you will help us to understand better your experience of postgraduate taught programmes at Surrey, what lives up to expectations and what does not, what difficulties and challenges you face, and how we can improve things. Any personal data you give us when you respond to this survey will be processed only with your consent which you give at the start of the survey.

We collate responses so that we only use the data in a way that cannot identify individuals and do not use the individual responses you make to the survey. We do not use data collected through the survey to make decisions about individuals or to analyse information on an individual level. All responses collected through the survey are stored by Jisc on our behalf. Jisc share the survey responses with the Higher Education Academy. The responses are held securely by Jisc, the University of Surrey and the Higher Education Academy. The Higher Education Academy will use the data collected from the survey to support the University of Surrey and produce national reports. They will not identify any individuals in these reports.

All the data we gather from the survey will be kept for 10 years after the survey closes, so until May 2029, however we will remove any identifying information one year after the survey closes (May 2020).

If you feel that we have not handled your personal data appropriately then you can raise a complaint with the Information Commissioner’s Office here: https://ico.org.uk/concerns/

If you have any questions about how your data will be handled, please email postgraduate.surveys@surrey.ac.uk

Postgraduate Research Experience Survey (PRES)

For	Postgraduate taught students
Survey Dates	April to May 2019

PRES is a national survey of postgraduate research students in the UK which gives students the opportunity to share their experiences of doing a research degree. It is the UK’s primary national survey of postgraduate research students and the only way for the University to benchmark how we are doing against other universities. The survey has led to changes and improvements in the postgraduate research student experience at Surrey so it is important that you make your voice heard.

Privacy

The institution running this survey is the University of Surrey. We have a named Data Protection Officer, James Newby, who can be contacted via dataprotection@surrey.ac.uk

By taking part in this survey, you will help us to understand better your experience of postgraduate research programmes at Surrey, what lives up to expectations and what does not, what difficulties and challenges you face, and how we can improve things. Any personal data you give us when you respond to this survey will be processed only with your consent which you give at the start of the survey.

If you feel that we have not handled your personal data appropriately then you can raise a complaint with the Information Commissioner’s Office here: https://ico.org.uk/concerns/

If you have any questions about how your data will be handled, please email postgraduate.surveys@surrey.ac.uk.