IT Help

The IT Service Desk team are here to help you with any queries you may have about using IT at the University. If you have a request or require assistance you can contact the team using one of the methods below.

IT Service Desk Term Time Opening Times 

 Telephone
Monitoring Hours
Email
Monitoring Hours
IT Help Desk
(Library, Level 1)
ResNet Advisor Service
Monday 08:00 – 17:00*08:00 – 17:0009:00 – 17:0017:00 – 20:00
Tuesday 08:00 – 17:00*08:00 – 17:0009:00 – 17:0017:00 – 20:00
Wednesday08:00 – 17:00*08:00 – 17:0009:00 – 17:0017:00 – 20:00
Thursday08:00 – 17:00*08:00 – 17:0009:00 – 17:0017:00 – 20:00
Friday 08:00 – 17:00*08:00 – 17:0009:00 – 17:0017:00 – 20:00
Saturday Closed*ClosedClosedClosed
Sunday Closed*ClosedClosedClosed


*Outside of opening times telephone support is available 24 hours a day, 7 days a week. Calls will be handled by a third party who can provide help for many common IT issues.