IT help

View our IT help videos 

You can view help videos on the IT Services YouTube channel at: youtube.com/user/universityit. Here you will find a range of videos to help you connect to services and troubleshoot issues. 

Still need help? 

If you still need help you can contact the IT Service Desk using the details below:

To help deal with your request as quickly as possible please remember to include:

  • The device and operating system you are using
  • Details of your request or the error you are experiencing
  • Your university username
  • Your email address and contact number

Term Time Opening Times 

 Telephone
Monitoring Hours
Email
Monitoring Hours
IT Help Desk
(Library, Level 1)
ResNet Advisor Service
Weekdays08:00 – 17:30*08:00 – 17:0009:00 – 17:0017:00 – 20:00
WeekendsClosed*ClosedClosedClosed


*Outside of opening times telephone support is available 24 hours a day, 7 days a week. Calls will be handled by a third party who can provide help for many common IT issues.