IT Help

The IT Service Desk team are here to help you with any queries you may have about using IT at the University. 

Please check the support contacts below to make sure that your query is sent to the correct team and dealt with as quickly as possible. 

ServiceHelp with...Contact details
IT Services- Wi-Fi
- Email 
- File storage
- Remote Access
- Printing, copying and scanning
 
support.surrey.ac.uk
itservicedesk@surrey.ac.uk
+44(0)1483 68 9898

 
ResNet

- ResNet setup
- Connectivity issues  
- Performance issues

 

Complete a ResNet Form available from your Court Reception to arrange for a ResNet Advisor to visit you in your room (available during Monday to Friday from 17:00 to 20:00).

If you live in Hazel Farm please call +44(0)1483 68 9898 and complete a form over the phone.
 
SurreyLearn- Viewing course materials
- Online assessments
- Submitting assignments
- Submitting dissertation
 
surreylearnhelp@surrey.ac.uk
Timetabling- Timetable queries
- Missing course information

timetablehelp@surrey.ac.uk
+44(0)1483 68 2044

FASS: 
fass-timetabling@surrey.ac.uk

FEPS: 
feps-timetabling@surrey.ac.uk

FHMS: 
fhms-timetabling@surrey.ac.uk
 

Student Self-Service
(SITS)
- Examinations
- Fees
- Registration
- Student Records
- Transcripts
- Certificates
 
studentsystems@surrey.ac.uk
+44 (0)1483 30 0800
Admissions

- Student Applications

admissions@surrey.ac.uk
+44(0)1483 68 2222
 
Faculty Office- Personal tutor queries
- Requests to change programme or module
- Student exchange
- Your Coursework and Exams
- Extenuating circumstances process
- Results queries
- Requests to temporarily suspend your programme
- Submission of dissertations, lab work and other submissions not made through SurreyLearn

FASS:
fasshelp@surrey.ac.uk
+44(0)1483 68 2124

FEPS:
fepshelp@surrey.ac.uk
+44(0)1483 68 9882

FHMS:
fhmshelp@surrey.ac.uk
+44(0)1483 68 4505

IT Service Desk Term Time Opening Times 

 Telephone
Monitoring Hours
Email
Monitoring Hours
IT Help Desk
(Library, Level 1)
ResNet Advisor Service
Monday 08:00 – 17:00*08:00 – 17:0009:00 – 17:0017:00 – 20:00
Tuesday 08:00 – 17:00*08:00 – 17:0009:00 – 17:0017:00 – 20:00
Wednesday08:00 – 17:00*08:00 – 17:0009:00 – 17:0017:00 – 20:00
Thursday08:00 – 17:00*08:00 – 17:0009:00 – 17:0017:00 – 20:00
Friday 08:00 – 17:00*08:00 – 17:0009:00 – 17:0017:00 – 20:00
Saturday Closed*ClosedClosedClosed
Sunday Closed*ClosedClosedClosed

*Outside of opening times telephone support is available 24 hours a day, 7 days a week. Calls will be handled by a third party who can provide help for many common IT issues.