Help and Support

The IT Service Desk team are here to help you with any queries you may have about using IT at the University. If you have a request or require assistance you can contact the team using one of the methods below.

Phone: 01483 689898 (off campus), extension 9898

In Person: For face-to-face support visit the IT Service Desk located on Level 1 of the Library. 

Email: itservicedesk@surrey.ac.uk

ResNet Support: To arrange for a ResNet Advisor to visit you in your room (available during Monday to Friday from 17:00 to 20:00) you will need to complete a ResNet Form available from your Court Reception. If you live in Hazel Farm, you will need to collect a ResNet Form from the IT Ask Me Desk located on the first floor of the Library or alternatively call 01483 689898 and complete a form over the phone. A member of the ResNet team will then arrange to help you directly in your room, usually on the same evening. 

IT Service Desk Term Time Opening Times 

 

Telephone
Monitoring Hours

Email
Monitoring Hours

IT Service Desk
(Library, Level 1)

ResNet Advisor Service

Monday 

08:00 – 17:00

08:00 – 17:00

09:00 – 17:00

17:00 – 20:00

Tuesday 

08:00 – 17:00

08:00 – 17:00

09:00 – 17:00

17:00 – 20:00

Wednesday

08:00 – 17:00

08:00 – 17:00

09:00 – 17:00

17:00 – 20:00

Thursday

08:00 – 17:00

08:00 – 17:00

09:00 – 17:00

17:00 – 20:00

Friday 

08:00 – 17:00

08:00 – 17:00

09:00 – 17:00

17:00 – 20:00

Saturday 

Closed*

Closed

Closed

Closed

Sunday 

Closed*

Closed

Closed

Closed

 

*Outside of opening times telephone support is available 24 hours a day, 7 days a week. Calls will be handled by a third party who can provide help for many common IT issues.