IT Account and Password

Most university IT services including Surrey365 Email and SurreyLearn use the same University password, so it is important to remember that when you change your password for your University account it will also be updated across these services.

Changing your Password 

To change your password you will need to log into a PC on campus with your existing password and follow the instructions below. 

  1. Press Ctrl Alt and Del
  2. Select the Change Password option
  3. Enter your new password
  4. Click OK

Alternatively if you are on campus you can visit to change or reset your password. A screen will appear prompting you to enter your university username, current password and your new password, once you have done this click OK and your password will be updated. 

Changing your password off campus

To update or change an existing password off campus: 

  1. Login to the with your username and current password. 
  2. Click on the spanner image for Preferences at the top right of the screen. 
  3. Click on the General tab and you will see the option to change your password. 
  4. Enter your current password and then choose a new one.  
  5. Click Change Password.
  6. Log out of the site and then back in again with your new password.

Forgotten Password 

If you have forgotten your password contact the IT Service Desk to ask them to reset it for you. You must provide them with your university number and if possible your username so that they can identify you.

Acceptable Passwords

Acceptable passwords must follow the rules below:

  • Must be a minimum of 8 Characters
  • Must contain at least three of the following four characters:
  • English uppercase characters (A through Z)
  • English lowercase characters (A through Z)
  • Base 10 digits (0 through 9)
  • Punctuation characters: . , ( )
  • Must not contain significant portions of your IT Account username or full name
  • Must differ from the last 3 password generations
  • Must have a letter and a number within the first 6 characters.

Note: SITS Users cannot use the following characters when setting a password: |: space (bar, colon and spaces).

Password Help

If you are having trouble finding a password that the system will accept try using something similar to the following format; this usually will find an acceptable password for you:

  1. Take two letters that mean something to you
  2. Add one of the punctuation characters that are allowed (see above)
  3. Add one or two numbers
  4. Add another punctuation character
  5. Add another letter or number


IT Servcies will never ask for University Password details under any circumstances. If you receive an email requesting personal details which you are concerned about you should contact the IT Service Desk.

If you receive any emails requesting you to visit a link and input your details please do not respond. Forward the email to so that the sender can be blocked and other users protected.

Note: It is your responsibility to keep your password private. If anyone else uses your password in your name you are still responsible for any actions they take. 

Rules & Regulations

The usage of your account is dependent on your acceptance of the University Rules & Regulations. Failure to comply with these rules can result in your IT Account being suspended.