Published: 30 January 2018

Surrey graduate receives OBE for services to veterans

Many congratulations to graduate Pauline Shaw who has been awarded an OBE for services to veterans.

Pauline, who graduated with an MSc in Healthcare Management in 2005, is Director of Care with The Royal Star & Garter Homes, a charity which cares for military veterans and their partners living with disability or dementia.

The award acknowledges her passionate and unwavering commitment to improving care for older people, and her courage and determination in leading an innovative approach to care.

Pauline is tireless in seeking excellence, sharing best practice and promoting developments in care. As demand for the charity’s dementia care service increased, she had the vision to see how it could be significantly improved and sustained, bringing about positive change to people’s lives. She pioneered the charity’s award-winning dementia care model, by working with consultancy Dementia Care Matters to deliver innovative care to an exceptional standard.

Under Pauline’s leadership, both its homes in Surbiton and Solihull have won awards for dementia care and the latter has been rated ‘Outstanding’ by the Care Quality Commission. She is proactive in sharing her knowledge and learning, working on a NICE committee to develop dementia care guidelines and as a trustee with The Royal Naval Benevolent Trust.

Together with her career as a nurse, Pauline has worked in clinical practice and health and social care since 1982.

Pauline was delighted to receive the award: “I am deeply honoured to receive an OBE. There are so many people who have supported me over the years and to whom I owe a huge debt of gratitude, not least the wonderful residents, my friends and colleagues at The Royal Star & Garter Homes and my family. I hope that having these important letters after my name will help to reinforce my messages about improving care for older people.”

The Royal Star & Garter Homes is a charity founded in 1916 to care for the severely injured young men returning from the battlegrounds of the First World War. Today, it provides specialist care to disabled ex-servicemen and women, and their partners, who benefit from its pioneering approach to nursing, dementia and therapeutic care.

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