IT services

Secure remote access

The Secure Remote Access service enables staff to securely access University resources whilst off-campus. There are three options when working remotely depending on the access you need. 

- Surrey365 Email for quick access to your University email and calendar.
- Anywhere.surrey.ac.uk for quick access to a small number of files and web based services.
- Network Connect for full access to all services the same as you would have from your office desk. 

Accessing email and calendar

Outlook Web App is the simplest way to access your University email and calendar from any device with a good internet connection. To do this you will need to:

  1. Visit https://surrey365.surrey.ac.uk.
  2. Enter you University username and password.
  3. Click Sign In.

Further details of this service can be seen at: surrey.ac.uk/it-services/surrey365-email

Accessing files and web based services

To gain quick access to files and web based services you will you need to use the anywhere service which provides access to web-services and files that would usually only be available to computers connected directly to the University Network.

Anywhere: Initial setup for new users

To setup your account to use the anywhere service you will need to contact the IT Service Desk on 01483 689898 (ext. 9898). 

Anywhere: Connecting to the service

Once your account has been setup to use the anywhere service you will be able to connect by following the steps below.

  1. Visit: https://anywhere.surrey.ac.uk.
  2. Login using your University username and password.
  3. Click Sign In.
  4. You will be prompted to enter an authentication code using your smartphone or tablet to verify your identity.
  5. Generate a code using your device and enter this in the authentication code box on screen.
  6. Click Sign In.

If you are unable to access your secondary device to generate a code you can use one of the backup codes which were saved when the service was initially setup. 

All sessions using the anywhere service will timeout after a 3 hour period. You will be required to sign in again to continue to access the service. 

Accessing corporate applications and files 

The network connect service will uses Virtual Private Network (VPN) technology to connect your computer to the University network remotely over the internet. You will have the same connectivity as you would have from your office desk and will be able to access all services as normally would on campus. The connection is secure and uses encryption so any data sent between you and the University is safe. You will need a University supported laptop to access the service.

Network Connect: Initial setup

Network Connect uses Virtual Private Network (VPN) technology to connect your computer to the Surrey University network remotely over the internet. The connection is secure and uses encryption so any data sent between you and the University is safe.

This would give you the same connectivity as you would have from your office desk.

You can access Network Connect from Mac OS, Linux and Windows devices by following the instructions below.

  1. Visit https://surreysoftware.surrey.ac.uk.
     
  2. Find Juniper Network Connect from the available software list.
     
  3. Click Download.
     
  4. When prompted select a location to save the application to.
     
  5. Once the file has been downloaded follow the on-screen instructions to complete the install.

After installation you will be able to launch Network Connect directly from your start or applications menu. 

Network Connect: Connecting to the service

You will need to install Juniper Pulse (formerly Network Connect) from SurreySoftware Store before being able to start the software. Once installed you will be to start the program by following the instructions below. 

  1. Click on the Start button. 
     
  2. Go to All Programs. 
     
  3. Scroll to Pulse Secure. 
     
  4. Select Network Connect. 

    remote access windows menu

  5. A sign-in page will appear. Make sure the address reads https://remote.surrey.ac.uk. 
     
  6. Enter your username and password. These will be the same details you use to login to your IT account.
     
  7. Check that the Realm drop down is Active Directory.
     
  8. Press Sign In.

    remote access login

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​​​​Once connected, a gold padlock will be displayed in the computer's system tray. This will blink green to indicate network activity, and will become greyed out if you disconnect.