About us

The University of Surrey Lettings (USL) agency is a not-for-profit lettings service which was established in November 2016.

USL has won the prestigious ‘Student Experience’ award at The Guardian University Awards 2018. The ‘Student Experience’ award recognises innovative projects or initiatives that have positively enhanced the academic and/or personal experience of the student body. This is the sixth year of the Guardian University Awards and the awards are highly recognised across the higher education sector in the UK.

USL are also the first university to become licensed with Arla Propertymark, the leading property industry professional membership organisation.

USL was formed as part of an initiative by the Students' Union who felt there was a clear need for the University of Surrey to provide a comprehensive advice and support service to students renting off campus. The USL partnership incorporates the Students' Union and Student Support Services Centre.

USL Logo

What we do

Alongside student support, USL also manage the University's head leasing scheme which enables the University to rent properties to students without charging any fees. USL are dedicated to providing students with a fair deal and landlords with a professional service.

The USL team bring a wealth of industry experience and are always here to support in any way we can.

Memberships and accreditation

USL is the first educational institution to become a licenced member of the Association of Residential Lettings (ARLA). ARLA is a highly regarded membership organisation who look to educate, protect and support lettings agents. Together we are looking to raise consumer awareness that although there is no mandatory regulation, there are agencies who set their standards higher and believe being qualified and voluntarily regulated is imperative.

USL is also accredited by the Guildford Landlord Accreditation Scheme (GLAS) and works alongside Guildford Borough Council to promote professional landlord accreditation. As well as our accreditations, we are also a voluntary member of the Property Redress Scheme (PRS).   

Lettings agents

With our commitment to providing a fair deal for students, USL work in partnership with the following letting agencies:

These agencies have proven to treat students fairly and conduct their lettings operations in a transparent and honest manner.

If you are a current letting agent and would like to find out more about becoming a USL-preferred agency, please complete the Preferred Supplier Application Form (Word) and return to usl@surrey.ac.uk.

Contact us

Find us

Map of the University of Surrey
University of Surrey Lettings (USL)
Wates House
University of Surrey