press release
Published: 13 December 2017

Surrey scientists working on AI to reduce commuter rage

Commuters dreaming of a stress-free trip to work could soon get their wish thanks to a new AI assistant being created by the University of Surrey.

Photo credit: Getty Images

The University of Surrey has been awarded £230K from Innovate UK to create the ‘Onward Journey Planning Assistant’ (OJPA) – a virtual assistant that learns the needs of its customers and seamlessly offers real-time alternative routes, including on-demand taxi services such as Uber, in the likely event that a delay to a journey occurs.

Customers will be able to program the OJPA to understand their needs - whether it is the speed of the journey, price or a need to get a seat on a train. The app will use data from customers together with available information from railway providers that could see the end of commuter rage around the nation’s rail platforms.

Dr Sotiris Moschoyiannis from the University of Surrey said: “We know that using public transport can be frustrating and we believe this system will make a real and positive impact to the lives of many in this country - giving them real-time information and choice on how they make or complete their journey.

“This is yet another example of why machine learning and explainable decision making is a positive development and the University of Surrey is at the forefront of research in this field.”

The project is supported by: CommuterHive,, ManagePlaces, Ghovia Thameslink Railway (GTR).


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