Published: 18 January 2021

Dr Demi Krystallidou Co-authors Position Paper on Healthcare Communication during COVID-19

Member of the Centre for Translation Studies (CTS) at the University of Surrey has recently co-authored a position paper that looks into healthcare communication associated to COVID-19, providing critical observations and suggesting ways forward for the communication in the healthcare sector during pandemics.

The position paper was written by an international group of experts of the Policy & Practice subcommittee of the International Association for Communication in Healthcare (pEACH), and was co-led by Dr Sarah WhiteFaculty of Medicine, Macquarie University, Australia, and Dr Demi Krystallidou, Centre for Translation Studies (CTS), University of Surrey. The authors provide a critical reflection on challenges in healthcare communication during the COVID-19 pandemic and discuss approaches that could potentially mitigate them, inform policy and practice, and improve healthcare communication as a whole during pandemics.  

Here are some of the highlights that are discussed in the paper:

  • Communication in healthcare and COVID-19 have a mutually influential relationship that is informed by policy and has influenced practice. 
  • The fast-pace at which policies have been developed for practice necessitates critical reflection. 
  • Evidence-based guidance for communication in healthcare in COVID-19 is central to shaping approaches to public health communication. 
  • Evidence-based guidance is also necessary for the challenges faced in communicating with patients, their families, and carers during COVID-19.

Some of the practical implications of the paper are a summary of key areas for development in communication in healthcare during COVID-19 and recommendations for improvement associated to a call to review policies and practice in order to build resilience and inclusive and equitable responsiveness in communication in healthcare. 

The paper is available here.

Share what you've read?


Related content