The Student Services Centre
The Student Services Centre is located in the middle of campus. Its friendly staff are trained to deal with the wide range of enquiries you may have during your studies, and can provide key information, advice and guidance on many University services and student life.
The Centre includes:
• Student Information Desk (SID) Advisors
• Student Life Advisors
• Student Money Advisors
• International Student Support Advisors
• Student Finance Advisors
Money and Housing matters
Our student advisors can give you a financial health check and help you with housing maters. If you experience a delay in your student funding or problems with your landlord, you can speak to one of our advisers in the Student Services Centre.
Our international advisors provide a professional and dedicated advisory service to all our students, helping with pre-departure and transition into life in the UK.
Telephone: +44 (0) 1483 686868
Website: Student Services Centre
You can also follow us on Facebook and Twitter.
Support in your accommodation
We have lots of friendly people on hand to help you in your accommodation.
Residential Wardens also live on campus and are responsible for residents’ welfare and discipline.
Your warden is there to support your residential experience by listening to any concerns you have. You can expect your warden to be open, aware of communal living challenges, available at agreed times and able to take action to resolve any issues.
Think about transport
Before you arrive at Surrey, you may want to think about how you'll get around once you're here.
As a Surrey student, you’ll enjoy all the benefits of being within walking distance of Guildford town centre’s shops, parks, restaurants, pubs and clubs. With a great network of bus and rail services nearby, and a good cycling infrastructure, the vast majority of students find they have no need for a car.
There are regular bus services between Manor Park, Stag Hill, Hazel Farm and Guildford town centre between the hours of 6am and midnight. From the town centre, there are also plenty of services covering other areas around Guildford.
For discounted student travel, you can buy a bus Travelcard online. It costs £148 for an annual Travelcard or £66 for a three-month Travelcard. Both tickets represent fantastic value for money, with a saving of over £500 on the cost of buying the annual ticket directly from the bus company.
If you are a resident of Hazel Farm, a free Arriva bus pass is included in your key pack on arrival.
As well as standard journeys, your Travelcard will also cover the University night-bus service. This operates on student nights in Guildford between the town centre, Stag Hill and Manor Park. More information is available on our student transport pages.
Travelling by rail
The University is a short walk from Guildford railway station. Students are eligible to apply for a 16-25 Railcard to gain discounted travel on mainline services, and an 18+ Student Oyster photocard for cheaper travel within London.
Cycling – both around campus and into Guildford – is very easy and the transport of choice for many students. The University campus has plenty of cycle racks, including one in each Court of Residence. Some racks are lockable with a key that you can borrow.
In Guildford, there are cycle racks at the railway station and around the town centre, close to the shops. Find out more about cycling on campus.
Car parking restrictions
Since there are very limited spaces (and a community of over 4,000 students), car parking is not available at the University for most students.
If you live at Manor Park or Stag Hill, you won’t be able to bring a car to the University or park on public roads surrounding the campus.
Hazel Farm residents may park in designated spaces at their residence, but cannot park on the main University campuses.
There are a limited number of parking spaces at Bellerby Court, which are exclusively for students living in this residence. If you have been allocated a room in Bellerby Court, you can apply for a parking space by emailing the Residence Facilities and Contracts Coordinator in Accommodation Services.
While most students can get to, from and around the University easily and cheaply without a car, a small number of student parking permits are available for students who meet the University's eligibility criteria.
Car parking eligibility criteria
We will only consider applications for an essential-use car permit from students who:
- Hold a blue badge
- Have a medical condition that necessitates the use of a car, supported by medical evidence provided by your GP or Consultant and endorsed by the Medical Team at the Centre for Wellbeing
- Are resident in University accommodation on Stag Hill or at Manor Park and follow a course of study that either requires regular attendance outside normal public transport operating hours (7am to 7pm) or requires regular use of a car
- Are resident in University accommodation on Stag Hill or at Manor Park and have a compelling childcare need that can only be met with the use of a car
- Are resident in University accommodation on Stag Hill or at Manor Park and are registered as part of the 2014/15 High Performance Athlete Support Scheme (HPASS) through the Surrey Sports Park
You can find out more about applying for a permit on our transport pages. Please be aware that the issue of a permit does not guarantee a space – there are no permit refunds if the car park is full.
Find out more about travel and transport at Surrey.
Think about your health and wellbeing
Register with a GP
If you are living in the local area, we recommend that you register with Guildowns Group Practice, the on-campus NHS GP, during your first week at the University. This way you’ll be prepared if, and when, you need to visit a GP during your time at Surrey. It’s better than waiting until you're ill!
You’ll get the chance to register with the GP as part of University registration. Just bring along your completed health questionnaire (which you can download here), your student ID card and proof of address (and your passport and visa if you are an international student).
Alternatively, you can find your local GP on the NHS website.
Check your vaccinations are up-to-date
Most UK-born students will have received the two doses of the MMR (measles, mumps and rubella) and polio vaccines as children, but you should check your health records to make sure and ask your GP practice to give you the vaccinations if necessary.
In addition, all first-time university students up to the age of 25 are eligible for the Men ACWY vaccine that protects against four different causes of meningitis and septicaemia – meningococcal A, C, W and Y diseases.
We recommend that you contact your existing doctor for vaccination against Men ACWY, ideally before the start of the academic year, however it can be provided to you when you get here if needed.
More information about the Meningitis ACWY vaccination and the MMR vaccination is available on the NHS Choices website.
The Centre for Wellbeing is a free and confidential service that supports students during their time here on campus. Nurse advisors and counsellors are available to provide a range of support from one-to-one counselling to matters such as pregnancy testing or advice about living with a long-term mental-health diagnosis.
All the team are available between 9am and 5pm, Monday to Friday.
You can book an appointment by calling +44 (0)1483 689498 or emailing firstname.lastname@example.org
Surrey Sports Park membership
Team Surrey will really enhance your student experience.
As a Surrey student you can buy a discounted annual membership for Surrey Sports Park to take advantage of the Health and Fitness Centre, swimming pool, climbing centre, fitness classes and access to over 40 sports clubs – and if you do this when you arrive in Surrey you’ll pay up to £235 for a 1-year membership!
There is a branch of Santander located near the Library and Learning Centre on Stag Hill campus.
Open a bank account
Santander is available to help with all your banking needs.
If you want to open an account then you need to bring two forms of identification, which can included passports, UK driving licences and either UCAS letters, or letters from Student Services.
Santander grants and scholarships
Santander Universities has worked together with the University of Surrey since 2008, enabling many students and staff members to obtain scholarships, travel grants as well as Internships with SMEs.
Santander supports entrepreneurship at the University through various activities such as Dragons’ Den and the Summer Business School. It also offers support via the Careers Service, including skills workshops, interview techniques and business talks.
Raising money for the SU
Santander is committed to supporting charities. Over the past couple of years, it has supported the Students’ Union via its matched donation scheme.
Get in touch
Please visit the branch on campus or contact Ian Browning.