Take the survey

Due to the ongoing coronavirus situation, the NSS voucher promotion has been temporarily suspended. If you have already collected an NSS voucher and are on campus, you may use it in any of the participating food outlets which remain open. Please check campus service opening times for the latest information.

We want to thank you for taking part...

...so when you complete the survey, you can claim a £4 voucher from MySurrey Hive.

£4 voucher

  • You can use your voucher at shops and eateries across the Stag Hill, Manor Park and Surrey Sports Park campuses.
  • Available from 10 February to 31 May 2020.
NSS vouchers

Step 1

Take the survey

Yes, it's that easy!

Step 2

Confirmation email

You should automatically receive a confirmation email after you complete the survey.

If you do not receive one, please email thestudentsurvey@ipsos.com with your name, university and student number to request a duplicate.

N.B. We only accept confirmation emails as proof of completion. (Screenshots of the survey end page will not be accepted).

Step 3

Collect your reward

Show your confirmation email and campus ID card to staff in MySurrey Hive.

You will receive a £4 voucher.

Step 4

Now you have your reward, enjoy it!


Collect your reward from MySurrey Hive

  • Monday – Friday, 9am - 5pm.

Students on work placements or weekend courses

  • Send a copy of your confirmation email with your student number and address to nss.promotions@surrey.ac.uk or post to the address below.


Student comments = positive changes

At Surrey, student opinions are highly valued and help us to continually improve the student experience. Here are just a few of the changes we’ve made in response to previous NSS surveys:

Academic support

  • A new Maths and Statistics Advice service with its own dedicated space offering drop-ins and appointments for support with maths and statistics skills.

Catering options that fit around your studies

  • Hideout, a new coffee shop, and additional space for students to go
  • Installing microwaves for your use in the Library
  • Providing additional pop-up catering facilities across campus which offer a variety of cuisines for you to sample.

Employability and careers

  • Set up a 'returners' day in the Hive to support all students who have come back to the University after a Professional Training placement
  • Launched an enhanced interactive placement module on Pathfinder, giving students access to Professional Training information 24/7.

Health and wellbeing

  • The Centre for Wellbeing (CWB) has been resourced to substantially increase the support it offers students when problems arise. We have employed additional counsellors, extended the Centre’s opening hours, and invested in developing the range of services we provide.

Learning resources and facilities

  • £6m investment for Health Sciences students - the Kate Granger Building (Manor Park) has had a total make-over, providing Health Sciences students with a modern, innovative environment
  • FEPS labs have been refurbished - Engineering and Physical Sciences students are enjoying significant improvements in lab spaces within their faculty
  • Teaching block given refresh - one of our busiest teaching spaces on campus was given a refresh over Christmas, including new furniture both inside and outside of teaching rooms.

Library Refurbishment

  • 165 additional study spaces bringing the total to just under 1,700
  • All our 300 silent study spaces in four separate rooms are now behind insulated glass
  • An increase in better quality, quiet study spaces, many with individual lighting
  • Two whole floors given over to collaborative study with new study pods and updated AV equipment in all group study rooms.

Study Spaces

  • Study space app - finding a space to study on campus became a lot easier with our new app
  • Updated LT concourse with booth seating.

Together we made it happen… and with your help we can continue to make positive changes to the student experience.

About the survey

What is the National Student Survey (NSS)?

  • The NSS is an annual survey of final year undergraduates in the UK. It is a nationally recognised independent survey, inviting students to give their opinions about their course experience.
  • The survey covers key areas including: teaching quality, assessment and feedback, organisation and management, learning resources, academic support, learning opportunities, learning community, student voice and overall satisfaction.

To find out more, see the Q&As for students, the questionnaire, and watch the NSS video.

Why should I fill in the survey?

This is your opportunity to give your honest opinion on the quality of your course throughout your time at Surrey. Survey results will be used by the University and the Students' Union to help improve the student experience and you’ll also be helping prospective students make the right choices of where and what to study.

Who runs the NSS?

The survey is run by Ipsos MORI – an independent research agency.


Responses to the survey are strictly confidential. All responses are anonymised before they are shared with the institution to ensure individuals cannot be identified. For more information, see privacy

Who is eligible?

  • Students expected to be in their final year
  • Students expected to complete their course between 1 February 2020 and 31 January 2021 inclusive.

Not eligible:

  • Students who were invited to take part in the 2019 NSS (whether or not they responded).

To check whether you are eligible, try to complete the survey or read more detailed eligibility criteria.

NSS results

  • Results are made publicly available to prospective students to help them make informed decisions of where and what to study. See Discover Uni to compare official course data from universities and colleges
  • For Surrey's results by department see: 2017 | 2018 | 2019 (PDF)