Take the survey

We want to thank you for taking part...

...so when you complete the survey, you can claim a limited edition T-shirt (while stocks last) OR £4 voucher from the Hive (formerly the Student Services Centre).

Limited Edition T-shirt

  • Exclusive to final-year students who complete the 2019 NSS
  • Choose between navy or berry
  • Soft touch cotton
  • Sizes: navy (XS – XXL) and berry (S – XXL)


£4 voucher

  • You can use your voucher at shops and eateries across the Stag Hill, Manor Park and Surrey Sports Park campuses.
  • Available from 4 February to 31 May 2019.

Step 1

Take the survey

Yes, it's that easy!

Step 2

Confirmation email

You should automatically receive a confirmation email after you complete the survey.

If you do not receive one, please email thestudentsurvey@ipsos.com with your name, university and student number to request a duplicate.

N.B. We only accept confirmation emails as proof of completion. (Screenshots of the survey end page will not be accepted).

Step 3

Collect your reward

Show your confirmation email and campus ID card to staff in the Student Services Centre.

You will receive a limited edition T-shirt (while stocks last) OR £4 voucher.

Step 4

Now you have your reward, enjoy it!


Collect your reward from the Student Services Centre

  • Open Monday – Friday, 10am - 5pm
  • Located near the Amphitheatre, opposite the Philip Marchant building

Students on work placements or weekend courses

  • Send a copy of your confirmation email with your student number and address to nss.promotions@surrey.ac.uk or post to the address below.


  • Email: nss.promotions@surrey.ac.uk
  • Tel: +44 (0)1483 683812
  • Address: NSS Promotions, University of Surrey, Senate House 03SE05, Guildford, Surrey GU2 7XH

Student comments = positive changes

Your comments in student surveys are making a difference

At Surrey, student opinions are highly valued and help us to continually improve the student experience. Here are just a few of the changes we've made in response to previous survey feedback:

Studying at Surrey

  • Additional 165 spaces created in the Library that cater for individual, silent and collaborative study, giving a total of 1,700 spaces.
  • Library+ provides over 150 additional study spaces during exam and revision periods, including AC03, Hillside, Heart and Soul, the Vet school, and the Duke of Kent building.
  • Students can take advantage of the new Find-a-seat-scheme, where staff and ambassadors can help find suitable study spaces across the Library and Library+ spaces.
  • SPLASH team more accessible with new meeting space on level 1 of the Library.
  • Mat and book rest loan available from the Library or stretch tent during summer revision periods to make outside study more comfortable.

IT at Surrey:

  • New online map shows live PC and room availability and the location of printing facilities on campus.
  • An additional 48 loanable self-service laptops added to the Library laptop scheme, with a total of 144 laptops now available.
  • SurreyLearn upgraded to improve user experience on mobile and provide user friendly navigation to tools and resources, including Panopto.
  • MySurrey, a new digital platform for university life, developed on campus to form a social and academic hub.
  • Three new Digital Learning Coordinators recruited, one in each faculty, to support lecturers to use captured content in more modules.

Catering options that fit around your studies:

  • Diversified menus on offer at Hillside and ThEATre outlets (including healthier options).
  • Additional ‘pop-up’ catering facilities offering a variety of cuisines, as well as free hot drinks, smoothies and fruit during exam periods.

Health and Wellbeing:

  • Pop-up relax zone during exam periods in the stretch tent, with music, beanbags, free fruit and drinks.
  • Expanding University peer support scheme, supporting hundreds of students.
  • Improvements to the exercise referral scheme with seamless, quick referrals.
  • Employment of additional counselling and advice staff, including staff with specialist skills in LGBTQI+, trauma and safeguarding.

Together we made it happen… and with your help we can continue to make positive changes to the student experience.

About the survey

What is the National Student Survey (NSS)?

  • The NSS is an annual survey of final year undergraduates in the UK. It is a nationally recognised independent survey, inviting students to give their opinions about their course experience.
  • The survey covers key areas including: teaching quality, assessment and feedback, organisation and management, learning resources, academic support, learning opportunities, learning community, student voice and overall satisfaction.

To find out more, see the Q&As for students, the questionnaire, and watch the NSS video.

Why should I fill in the survey?

This is your opportunity to give your honest opinion on the quality of your course throughout your time at Surrey. You’ll be helping prospective students make the right choices of where and what to study. Survey results will also be used by the University and the Student’s Union to help improve the student experience.

Who runs the NSS?

The survey is run by Ipsos MORI – an independent research agency.


Responses to the survey are strictly confidential. All responses are anonymised before they are shared with the institution to ensure individuals cannot be identified. For more information, see privacy

Who is eligible?

  • Students expected to be in their final year
  • Students expected to complete their course between 1 February and 31 January 2020 inclusive.

Not eligible:

  • Students who were invited to take part in the 2018 NSS (whether or not they responded).

To check whether you are eligible, try and complete the survey or read more detailed eligibility criteria.

What is the Intentions after Graduation Survey (IAGS)?

IAGS is an optional survey which asks final year undergraduates about their plans after graduating. After completing the NSS, you will be redirected to the IAGS page. Responses to the NSS will not be affected if you decide not to take part.

NSS results

  • Results are made publicly available to prospective students to help them make informed decisions of where and what to study. See Unistats to compare official course data from universities and colleges
  • For Surrey's results by department see: 2016 | 2017 | 2018