Postgraduate Taught Experience Survey (PTES) privacy notice

The institution running this survey is the University of Surrey. We have a named Data Protection Officer, Elizabeth Powis, who can be contacted via

By taking part in this survey, you will help us to understand better your experience of postgraduate taught programmes at Surrey, what lives up to expectations and what does not, what difficulties and challenges you face, and how we can improve things. Any personal data you give us when you respond to this survey will be processed only with your consent which you give at the start of the survey.

To make the survey as easy as possible to complete, some data that you have already supplied to the University is preloaded. This data is about your course, fee status, year of birth, nationality and country of domicile.

For more details about your pre-loaded data, please contact

Please be aware that in your open comments in the survey, you may be inadvertently identifying yourself. However this does not change how the data will be processed. If you are concerned about data which could identify you being shared with our partners, then please take care in the wording of your open comments.

For any concerns about your open comments, please contact

We collate responses so that we only use the data in a way that cannot identify individuals and do not use the individual responses you make to the survey. We do not use data collected through the survey to make decisions about individuals or to analyse information on an individual level.

All responses collected through the survey are stored by Jisc on our behalf. The responses are held securely by Jisc, the University of Surrey and Advance HE.

Advance HE will use the data collected from the survey to support the University of Surrey and produce national reports. They will not identify any individuals in these reports. You can withdraw your consent to have your survey responses used in the ways described here and we will destroy your individual survey response, however we will keep the aggregate data which does not identify you within our datasets.

If you wish to have your survey response destroyed, please contact

All the data we gather from the survey will be kept for 10 years after the survey closes, so until June 2031. However we will remove any identifying information one year after the survey closes (June 2022).

As an individual whose data we process (a data subject), you have certain rights in relation to the processing. Find detailed information about your rights as a data subject.

Make a complaint

If you have any concerns about the way that we have handled your personal data please email the Data Protection team as we would like to have the opportunity to resolve your concerns.

If you’re still unhappy, you have the right to complain to the Information Commissioner’s Office (an independent body set up to advise on information rights for the UK) about the way in which we process your personal data.


If you have any questions about how your data will be handled, please email