Learning opportunities and student support

Student Support Mechanisms

The University provides a range of support services and mechanisms so that students can be helped to achieve their full potential and are given specialist support when they need it.  This includes personal tutoring, personal development planning, careers advicehealth and wellbeing servicesmoney advice.  Additional Learning Support offers a confidential support service for disabled and dyslexic students.  It assists students with applying for disabled students allowance, manages applications for examination adjustments and can provide one-to-one learning support sessions.

Learning resources

The Library and Learning Centre contains a vast collection of books and journal plus access to the electronic collections.  There are silent areas for individual study, communal learning zones for group work and bookable rooms.  There are Faculty Engagement Librarians and Information Skills Librarians for each Faculty.  The University's virtual learning environment SurreyLearn is used in a variety of innovative ways to support and enhance learning and teaching.  The Student Personal and Learning Study Hub (SPLASH) provides advice and support for students to improve academic study skills and information literacy skills.  Student Learning Advisors provide one-to-one sessions, drop-in sessions and workshops.  Academic Liaison Librarians provide advice on a range of information research skills and resources and also offer one-to-one sessions and drop-in sessions.  Support in all aspects of academic English is provided to students by the English Language Support Programme (ELSP).  For postgraduate research students the Researcher Development Programme provides a range of workshops and support mechanisms.

Student voice

Students play an important part in quality assurance systems and there are many ways in which students have an opportunity to make their voice heard.  Students are represented at all levels of the formal governance structure from Boards of Studies up to Council.  Staff/Student Liaison Committees offer a more informal way for students' views to feed into local quality management and enhancement.

Students have the opportunity to provide anonymous feedback by means of a range of surveys: the in-house Module Evaluation Questionnaires, the national I-grad Student Barometer badged as the "Shape Your Surrey" survey and the nationally run NSS, PTES and PRES.

The principles and practices for student engagement are set out in the Code of practice for student engagement.

If students have concerns about the delivery of services that impact upon their learning experience they can address this via the Procedure for complaints.

University of Surrey Students' Union

The University and the Students' Union work together to ensure an excellent student experience.  The Union provides a range of services for students, including social and pastoral, advice on appeals and complaints and offers training and volunteering projects.  The Union also oversees the course rep system, providing training and support for student reps.  Course reps meet as a group in the Academic Rep Assembly to which the Vice-Chancellor and Deputy Vice-Chancellor are invited to discuss key concerns raised by students.

QAA Quality Code