First-time Managers

A four-day course spread over four months to allow first time managers the opportunity to learn and apply new skills as well as to reflect on their performance in their new management role. This course is designed to give new managers confidence in their role by providing them with effective strategies for engaging, leading and motivating their team. On completion. delegates will receive post-course coaching support from the course leader.

28 November 2018

Summary and key outcomes

This course is practice focused and supplements management theory and models with practical applications. Delegates will be tasked with identifying and applying a personal action plan between each of the workshops to ensure that learning is transferred from the classroom and applied within their organisations. The course is designed to enable participants to:

  • Make the transition from team member to team leader or manager
  • Provide practical tools and tips to increase management capability
  • Investigate real management issues through the application of personal action plans
  • Increase staff morale and motivation through effective management
  • Reduce staff turnover.


  • Personal leadership and team dynamics
  • Motivation and coaching conversations
  • Influencing and negotiation skills
  • Providing feedback and managing difficult conversations.


This is for people transitioning from team operations into management roles within the hospitality, tourism and events sectors. Ideally participants will be just about to take on management responsibility or have taken on a management role recently.

Course leaders

The course is led by Robbie Cairns (BA Hons Philosophy, PG Dip in Coaching and Mentoring, MA in Human Resource Development, British Psychological Society Levels A and B).

Robbie is an expert in adult learning theory and practice and adopts a multi-disciplinary approach to the design and delivery of all his learning interventions to ensure that solutions are tailored and relevant to the learners’ needs. Robbie blends his academic knowledge with over twenty years of experience in organisational design and learning and development roles in a number of commercial organisations across a wide range of countries and cultures. Robbie has led small, large, virtual and co-located teams in complex global international environments.



£1,500 (£350 per day and £100 for post-course coaching), inclusive of course materials, on-campus facilities and all catering during each modules.


This course can also be delivered as a bespoke package, in-house for 6 to 8 delegates at £5,000. This includes all materials and exclude venue hire and catering.


  • Day 1 - 28 November 2018
  • Day 2 - 10 January 2019
  • Day 3 -  06 February 2019
  • Day 4 -  14 March 2019


You can book onto this course through our online store.

Contact us

Contact us

  • Phone: +44 (0)1483 686300
  • Fax: +44 (0)1483 686346

Find us

School of Hospitality and Tourism Management
University of Surrey