Communicating with diverse audiences

A free four-week online course.

15 June – 12 July 2018


This free course is intended for anyone working across linguistic and cultural boundaries, either ‘at home’ or abroad, no matter whether they are working in business, education, the charity sector, NGOs or the public services. You will learn how to communicate with more ease and confidence, how to be non-biased in your interactions and how to create better relationships with colleagues, customers and clients.

Communicating with diverse audiences invites you to explore the issues below and will provide you with the linguistic techniques and tools to become a better communicator.

  • How can I use language to establish better relationships with people from other linguistic and cultural backgrounds?
  • How can I use English as a common language of communication with speakers of different backgrounds?
  • How do I avoid ‘unconscious bias’ to act fairly and non-judgmentally in communication with others?


  • The communication filter – how ‘unconscious bias’ influences communication and perception
  • English as a lingua franca – communication across different varieties of English
  • Managing relationships in diverse context - rapport management strategies

Course details

Key dates

This course takes place from 15 June – 12 July 2018.


Participants work through the course materials in their own time and participate in weekly discussion forums.

Completion of the course

Participants who complete the full course will receive a certificate of participation from the University of Surrey.

Course leader

Dr Doris Dippold


You can book onto this course by registering online by the end of May 2018.

Open afternoon

If you would like to find out more information about this course, please come along to a free open afternoon (lunch provided) on 24 May at 12 noon:

  • Room 23, Floor 3
    Library and Learning Centre
    University of Surrey
    GU2 7XH

Contact us

For all enquiries please contact us by email:

Find us

Faculty of Arts and Social Sciences
University of Surrey