You are here:

Professor Graham Miller

Head of the School of Hospitality and Tourism Management

Qualifications: BSc (Hons); MSc (Distinction); PhD; PGCE HE

Email:
Phone: Work: 01483 68 3095

Office hours

Please email me to make an appointment, or visit me at 43MS02. 

Further information

Biography

 

Dr Graham Miller is Head of the School of Hospitality and Tourism Management at the University of Surrey, England, where he teaches issues relating to business ethics, sustainability and the tourism industry.

Graham’s main research interest is in the forces that enable and prevent the drive towards a more sustainable tourism industry, publishing the first book to address the monitoring of sustainable tourism in 2005. Graham recently completed a major study for the UK government Department for the Environment on public awareness of sustainable tourism and leisure. Other recent clients have included the Department of Trade and Industry, EU, Association of British Insurers, National Audit Office, TUI-AG and Ipsos-Mori. Graham is a consultant and qualified accreditation officer for the United Nations World Tourism Organisation and their Tourism Education Quality Programme, and a judge for the World Travel and Tourism Council’s prestigious Tourism for Tomorrow Awards, which seek to establish the tourism company making the greatest contribution to sustainable tourism each year. Graham sits on the editorial board of the Journal of Sustainable Tourism, is a co-ordinating editor for Annals of Tourism Research and is the Tourism editor of the journal Tourism and Hospitality Research.

Read Dr Miller’s report for Defra on Public understanding of sustainable tourism and leisure. This report and appendices can be downloaded below:

Research Interests

Sustainable tourism; business ethics; corporate social responsibility; indicators of sustainability; accessible tourism

Publications

Journal articles

  • Minnaert L, Maitland R, Miller G. (2011) 'What is social tourism?'. Current Issues in Tourism, 14 (5), pp. 403-415.
    doi: 10.1080/13683500.2011.568051
  • Di Domenico M, Miller G. (2011) 'Farming and tourism enterprise: Experiential authenticity in the diversification of independent small-scale family farming'. Elsevier Tourism Management, In Press
    doi: 10.1016/j.tourman.2011.03.007
    Full text is available at: http://epubs.surrey.ac.uk/6921/
  • Miller G, Rathouse K, Scarles C, Holmes K, Tribe J. (2010) 'PUBLIC UNDERSTANDING OF SUSTAINABLE TOURISM'. PERGAMON-ELSEVIER SCIENCE LTD ANN TOURISM RES, 37 (3), pp. 627-645.
    doi: 10.1016/j.annals.2009.12.002
    Full text is available at: http://epubs.surrey.ac.uk/6984/
  • Stevenson N, Airey D, Miller G. (2009) 'Complexity Theory and Tourism Policy Research'. International Journal of Tourism Policy, 2 (3), pp. 206-220.
    doi: 10.1504/IJTP.2009.024553
  • Benckendorff P, Edwards D, Jurowski C, Liburd JJ, Miller G, Moscardo G. (2009) 'Exploring the future of tourism and quality of life'. Tourism and Hospitality Research, 9 (2), pp. 171-183.
    doi: 10.1057/thr.2009.7.
  • Minnaert L, Maitland R, Miller G. (2009) 'TOURISM AND SOCIAL POLICY The Value of Social Tourism'. PERGAMON-ELSEVIER SCIENCE LTD ANN TOURISM RES, 36 (2), pp. 316-334.
    doi: 10.1016/j.annals.2009.01.002
  • Kim NY, Miller G. (2008) 'Perceptions of the Ethical Climate in the Korean Tourism Industry'. SPRINGER J BUS ETHICS, 82 (4), pp. 941-954.
    doi: 10.1007/s10551-007-9604-0
    Full text is available at: http://epubs.surrey.ac.uk/1122/
  • Miller G, Akinci C, Walsh PR. (2008) 'Changing Gears and Shifting Lanes: The Case of Duncton Plc'. ECCH UK,
  • Eichhorn V, Miller G, Michopoulou E, Buhalis D. (2008) 'Enabling access to tourism through information schemes?'. PERGAMON-ELSEVIER SCIENCE LTD ANN TOURISM RES, 35 (1), pp. 189-210.
    doi: 10.1016/j.annals.2007.07.005
  • Miller G, Akinci C, Walsh P. (2008) 'Case Study: Changing Gears and Shifting Lanes: The Case of Duncton Plc. Ref: 308-046-1.'. ECCH UK ECCH UK,
  • Stevenson N, Airey D, Miller G. (2008) 'TOURISM POLICY MAKING: The Policymakers' Perspectives'. PERGAMON-ELSEVIER SCIENCE LTD ANN TOURISM RES, 35 (3), pp. 732-750.
    doi: 10.1016/j.annals.2008.05.002
    Full text is available at: http://epubs.surrey.ac.uk/1118/
  • Adcroft A, Dhaliwal S, Miller G, Walsh P. (2007) 'Theory and practice, strategy and sustainabitity'. EMERALD GROUP PUBLISHING LIMITED MANAGE DECIS, 45 (1), pp. 5-9.
  • Miller G, Hudson S. (2006) 'Knowing the difference between right and wrong: The Response of Tourism Students to Ethical Dilemmas'. Journal of Teaching in Travel and Tourism, 6 (2), pp. 41-59.
  • Minnaert L, Maitland R, Miller G. (2006) 'Social tourism and its ethical foundations'. Tourism, Culture and Communication, 7 (1), pp. 7-17.
    Full text is available at: http://epubs.surrey.ac.uk/2997/
  • Miller G, Bowen A. (2006) 'Case Study: Hop Farm Country Park'. ECCH UK ECCH UK,
  • Hudson S, Miller G. (2005) 'Ethical orientation and awareness of tourism students'. SPRINGER J BUS ETHICS, 62 (4), pp. 383-396.
    doi: 10.1007/s10551-005-0850-8
    Full text is available at: http://epubs.surrey.ac.uk/1134/
  • Haley AJ, Snaith T, Miller G. (2005) 'Social impacts of tourism - A case study of Bath, UK'. PERGAMON-ELSEVIER SCIENCE LTD ANN TOURISM RES, 32 (3), pp. 647-668.
    doi: 10.1016/j.annals.2004.10.009
    Full text is available at: http://epubs.surrey.ac.uk/1117/
  • Hudson S, Miller GA. (2005) 'The responsible marketing of tourism: The case of Canadian Mountain Holidays'. Tourism Management, 26 (2), pp. 133-142.
    doi: 10.1016/j.tourman.2003.06.005
  • Hudson S, Hudson P, Miller GA. (2004) 'The measurement of service quality in the tour operating sector: A methodological comparison'. Journal of Travel Research, 42 (3), pp. 305-312.
    doi: 10.1177/0047287503258839
  • Miller G, Ritchie B. (2003) 'A Farming Crisis or a Tourism Disaster? An Analysis of the Foot and Mouth Disease in the UK'. Current Issues in Tourism, 6 (2), pp. 150-171.
    doi: 10.1080/13683500308667949
    Full text is available at: http://epubs.surrey.ac.uk/1137/
  • Miller G, Ritchie B, Dorrell H, Miller D. (2003) 'Crisis Communication and Recovery for the Tourism Industry: Lessons from the 2001 Foot and Mouth Disease Outbreak in the UK'. Journal of Travel and Tourism Marketing, 15 (3), pp. 199-216.
    doi: 10.1300/J073v15n02_11
    Full text is available at: http://epubs.surrey.ac.uk/1140/
  • Miller G. (2003) 'Consumerism in Sustainable Tourism: A Survey of UK Consumers'. Journal of Sustainable Tourism, 11 (1), pp. 17-39.
    doi: 10.1080/09669580308667191
  • Miller G, Kirk E. (2002) 'The Disability Discrimination Act: Time for the Stick?'. Journal of Sustainable Tourism, 10 (1), pp. 82-88.
    doi: 10.1080/09669580208667154
    Full text is available at: http://epubs.surrey.ac.uk/1131/
  • Turner R, Miller G, Gilbert D. (2001) 'The role of UK charities and the tourism industry'. ELSEVIER SCI LTD TOURISM MANAGE, 22 (5), pp. 463-472.
    doi: 10.1016/S0261-5177(01)00015-2
  • Miller G, Hudson S, Snaith T, Hudson P. (2001) 'Distribution Channels in the Travel Industry: Using Mystery Shoppers to Understand the Influence of Travel Agency Recommendations'. Journal of Travel Research, 40 (2), pp. 148-154.
    doi: 10.1177/004728750104000205
    Full text is available at: http://epubs.surrey.ac.uk/1081/
  • Miller G. (2001) 'Corporate Responsibility in the UK Tourism Industry'. Tourism Management, 22 (6), pp. 589-598.
    doi: 10.1016/S0261-5177(01)00034-6
  • Miller G. (2001) 'The Development of Indicators for Sustainable Tourism: Results of a Delphi Survey of Tourism Researchers'. Tourism Management, 22 (4), pp. 351-362.
    doi: 10.1016/S0261-5177(00)00067-4

Conference papers

  • Miller G. (2010) 'Invited presentation: The Role of Sustainability in Tourism Consumer Behaviour'. Responsible Tourism Marketing conference, International Centre for Responsible Tourism
  • Eichhorn VM, Miller G. (2010) 'Small and Medium Sized Enterprise Requirements for Sustainable Tourism Development'. Falsterbo, Vellinge, Sweden: Competitiveness for European Tourism for All conference
  • Miller G, Eichhorn VM. (2010) 'Business Orientation to Accessible Tourism in Europe'. Falsterbo, Vellinge, Sweden: Competitiveness for European Tourism for All conference
  • Eichhorn VM, Miller G. (2010) 'Research on SMEs Requirements for Sustainable Tourism Development'. Brussels, Belgium: European Commission - Department for Enterprise and Industry
  • Eichhorn VM, Tribe J, Miller G. (2009) 'Denying the Development of Tourism Experiences – The Authoritative Discourse of Social Exclusion'. Aalborg, Denmark: ATLAS
  • Miller G. (2009) 'Keynote presentation: The Market for Accessible Tourism'. Accessible Tourism conference, Slovenian Chamber of Commerce
  • Miller G. (2009) 'Invited presentation: Is Tourism an Unsustainable Luxury?'. Which?
  • Miller G. (2008) 'Keynote presentation: Don’t Touch my Holidays'. University of Lincoln, New Zealand:
  • Miller G, Bennett O. (2008) 'Challenges and Solutions for Commonwealth Tourism'. London: Commonwealth Ministers of Tourism
  • Miller G. (2008) 'Sustainable Tourism'. University of Boston, USA: Civic Tourism conference
  • Scarles CE, Holmes K, Miller G, Tribe J. (2008) 'Towards a conceptualisation of sustainable leisure'. Liverpool John Moores University, Liverpool, UK: Leisure Studies Annual Conference, “Community, Capital and Cultures: Leisure and Regeneration as Cultural Practice”
  • Scarles CE, Miller G, Rathouse K, Holmes K, Tribe J. (2008) 'Public Understanding of Sustainable Tourism Torquay'. Torquay, UK: “Keen to be Green” one-day conference hosted by Tourism South West
  • Scarles CE, Miller G, Rathouse K, Holmes K, Tribe J. (2008) 'Public Understanding of Sustainable Tourism'. Exeter, UK: “Increasing the Visitor Contribution to Sustainable Tourism in the South West” one-day conference hosted by Future Footprints and Sustainability South West
  • Miller G. (2008) 'Invited presentation: Sustainable Tourism: Best Practice, Measurement and the Consumer'. British Embassy, Athens, Greece: Sustainable Development Lecture Series
  • Scarles CE, Miller G, Rathouse K, Holmes K, Tribe J. (2008) 'Public Understanding of Sustainable Tourism'. DEBRR
  • Scarles CE, Miller G, Tribe J. (2008) 'Public Understanding of Sustainable Tourism: The UK Perspective'. Reisepavilon, Stuttgart, Germany: Responsible Tourism Marketing
  • Miller G, Scarles C, Tribe J. (2007) 'Keynote presentation: Public Understanding of Sustainable Tourism'. Guildford, UK: Tourism Society
  • Miller G. (2007) 'Keynote presentation: Expanding tourism within a low carbon world. UK Tourism in a Low Carbon World'. Oxford University Energy Research Centre, London, UK:
  • Miller G, Scarles C, Tribe J. (2007) 'Public Understanding of Sustainable Tourism. Achieving Sustainable Tourism'. Helsingborg, Sweden:
  • Scarles CE, Miller G. (2007) 'Getting Fit to Innovate: TUI's InnOlympics'. Flagstaff, Arizona, USA: BEST Education Network Annual Think Tank
  • Miller G, Hudson S. (2007) 'Travelling to Troubled Countries: Ethical Perspectives on Tourism in Myanmar'. Las Vegas, USA: TTRA
  • Miller G, Kler BK, Tribe J. (2006) 'Discover SCUBA. Experiencing Dive Destinations'. Durban, South Africa: XVI ISA World Congress of Sociology
  • Miller G, Hudson S. (2006) 'Too Much Focus on the Environment in the Classroom? The Response of Tourism Students to Ethical Dilemmas'. Bristol, UK: Making Space: Leisure, Tourism and Renewal
  • Miller G. (2006) 'Keynote presentation: Keeping a Low Profile: Tourism and its Corporate Responsibility'. University of Girona: BEST EN
  • Miller G, Kler B, Tribe J. (2006) 'Dive Tourism: A Phenomenological Study of Place Attachment'. University of Surrey, UK: Cutting Edge Research in Tourism
  • Eichhorn VM, Buhalis D, Miller G, Michopoulou E. (2006) 'Truly Inclusive? Accessibility Information Schemes for Disabled Tourists'. Guildford, Surrey, UK: Cutting Edge Research in Tourism – New Directions, Challenges and Applications
  • Miller G, Di Domenico M. (2006) 'Portfolio Entrepreneurship in the Farm Sector: Implications of Tourism Entrepreneurship for Rural Development'. University of Surrey, UK: Cutting Edge Research in Tourism
  • Miller G. (2006) 'SMS as a Communication and Feedback Tool for Tourism Students: A Pilot Study'. Pattaya, Thailand: PATA Education and Training Forum
  • Miller G, Hudson S. (2005) 'The Ethical Orientation and Awareness of Tourism Students: A Cross-Cultural Study'. Chicago, UA: International Society of Travel and Tourism Educators (ISTTE) Annual Conference
  • Miller G, Di Domenico M. (2005) 'Farm-Based Tourism Attractions: a case based analysis of diversification in Yorkshire'. Charles Darwin University, Australia: CAUTHE
  • Miller G, Hudson S, Turner R. (2004) 'When a lot is not enough but becomes too many: Lessons Learned from a Mystery Shopping Programme'. Glasgow, UK: Tourism: The State of the Art
  • Miller G, Di Domenico M. (2004) 'From Pigs to Tourists: Farm Diversification'. London Metropolitan University, UK: Evening Seminar in Leisure and Tourism
  • Miller G, Hudson S. (2003) 'Best refereed paper award: How Should we Measure Service Quality in Tour Operating?'. Proceedings of the International Society of Travel and Tourism Educators Conference, Providence, Rhode Island: International Society of Travel and Tourism Educators Conference
  • Miller G, Twining-Ward L. (2003) 'Indicators of Sustainable Tourism'. Suva, Fiji: European Union and University of the South Pacific Public Lecture
  • Miller G, Hudson S, Berno T. (2003) 'Knowing the difference between right and wrong: Ethics in the Tourism Industry'. Coffs Harbour, Australia: CAUTHE
  • Miller G, Ritchie B. (2002) 'When Disaster Strikes: The Effect of Relying on Events for Rural Economies'. Sydney, Australia: Events and Place Marketing conference
  • Miller G. (2002) 'Keynote presentation: Sustainable Tourism and Consumer Demand from the UK Perspective'. Breda, The Netherlands: Groeneveld VI Sustainable Tourism and the Consumer conference
  • Miller G, Hudson S, Getz D. (2001) 'The Sponsorship of Major Events by Destinations: Evaluating the Impact on the Decision-Making Process of the Consumer'. Proceedings of the Academy of Marketing Science World Marketing Congress on Global Marketing Issues at the Turn of the Millennium Volume X, Cardiff, Wales: Academy of Marketing Science World Marketing Congress on Global Marketing Issues at the Turn of the Millennium
  • Miller G, Kirk E. (2000) 'Study of Industry Compliance with the Disability Discrimination Act'. Losely Park, Surrey, UK: The Disability Discrimination Act: How it Affects Tourism Businesses and the Retail Sector conference
  • Miller G. (1998) 'Indicators for Sustainable Tourism: Preliminary Results of a Delphi Survey'. University of Durham, UK: TOLERN
  • Miller G. (1998) 'Ending the Name Game: Criteria for Tourism to be Sustainable'. University of Missouri, USA: 7th International Society and Resource Management

Books

  • Miller G, Twining-Ward L. (2005) Monitoring for a sustainable tourism transition. Oxford : CABI

Book chapters

  • Miller G, Holmes K, Scarles C, Tribe J. (2009) 'Barriers to sustainable leisure'. in Caudwell J (ed.) Tourism and Leisure: Local communities and local cultures in the UK Eastbourne, UK : Leisure Studies Association , pp. 143-158.
  • Miller G, DiDomenico M. (2007) 'Are Plastic Cows the Future for Farming? Implications of an Alternative Diversification Model'. in Tribe J, Airey D (eds.) Developments in tourism research Oxford, UK : Elsevier Science Ltd , pp. 21-32.
  • Miller G, Hudson S, Hudson P. (2006) 'The Role Of Research In Improving Tourism And Hospitality Services: Measuring Service Quality'. in Prideaux B, Moscardo G, Laws E (eds.) Managing tourism and hospitality services CABI
  • Miller G, Hudson S, Hodrien J. (2006) 'Cause Related Marketing in Tourism'. in (ed.) Cause Related Marketing Hyderabad, India : ICFAI University Press , pp. 141-150.
  • Miller G, Berno T. (2006) 'Towards Sustainable Tourism: Moving Beyond Eco-tourism'. in Mebratu D, Mudacumura G, Haque MS (eds.) Sustainable Development Policy and Administration New York : Marcel Dekker
  • Miller G, Hudson S, Peloza J. (2006) 'Approaches to Cause Related Marketing'. in (ed.) Cause Related Marketing Hyderabad, India : ICFAI University Press , pp. 41-51.
  • Miller G, Twining-Ward L. (2005) 'Monitoring as an Approach to Sustainable Tourism'. in Buhalis D, Costa C (eds.) Tourism Dynamics, challenges and Tools: Present and Future Issues Oxford, UK : Butterworth-Heinemann , pp. 51-57.
  • Miller G, Hudson S, Turner R. (2005) 'Applying the Mystery Shopping Technique: The Case of Lunn Poly'. in Ritchie BW, Burns PM, Palmer CA, Palmer C (eds.) Tourism Research Methods: Integrating Theory and Practice Oxford, UK : CABI , pp. 119-130.
  • Miller G, Hudson S, Getz D, Brown G. (2004) 'The Future Role of Sporting Events: Evaluating the Impacts on Tourism'. in Weiermair K, Mathies C (eds.) The Tourism and Leisure Industry: Shaping the Future Routledge , pp. 237-252.
  • Miller G, Ritchie B. (2004) 'Sports Tourism in Crisis: Exploring the Impact of the Foot and Mouth Crisis on Sports Tourism in the UK'. in Ritchie B (ed.) Sports Tourism Bristol, UK : Channel View Publications , pp. 206-225.
  • Miller G, Hudson S, Snaith T, Hudson P. (2001) 'Travel Retailing: Switch- selling in the UK'. in Buhalis D, Laws E (eds.) Tourism Distribution Channels: Practices, Issues and Transformations Cengage Learning , pp. 172-184.
  • Miller G, Hudson S, Snaith T, Hudson P. (2000) 'Directional Selling and the Distribution of Travel Products: An Investigation into Travel Agency Recommendations'. in Robinson M, Long P, Sharpely R, Swarbroke J (eds.) Management, marketing and the political economy of travel and tourism , pp. 229-240.
  • Miller G, Hudson S. (1995) 'Ethical Considerations in Sustainable Tourism'. in Theobald WF (ed.) Global Tourism: The Next Decade Oxford, UK : Butterworth-Heinemann , pp. 248-266.

Reports

  • Miller G, Eichhorn VM. (2010) Small and Medium Sized Enterprise Requirements for Sustainable Tourism Development: Competitiveness for a European Tourism for All.
  • Miller G, Bennett O. (2008) Challenges and Solutions for Commonwealth Tourism. in (ed.) Challenges and Solutions for Commonwealth Tourism
  • Scarles CE, Miller G, Rathouse K, Holmes K, Tribe J. (2007) Public Understanding of Sustainable Leisure and Tourism. in (ed.) Public Understanding of Sustainable Leisure and Tourism Department for Environment, Food and Rural Affairs
  • Eichhorn VM, Buhalis D, Michopoulou E, Miller G. (2005) Accessibility Market and Stakeholder Analysis. in (ed.) One-Stop-Shop for Accessible Tourism in Europe (OSSATE) Project Report

Teaching

Business Ethics, Sustainable Tourism, Tourism Management, Business Environment

Departmental Duties

Dr Graham Miller is Head of the School of Hospitality and Tourism Management