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Professor Graham Miller

Head of the School of Hospitality and Tourism Management

Qualifications: BSc (Hons); MSc (Distinction); PhD; PGCE HE

Email:
Phone: Work: 01483 68 3095

Office hours

Please email me to make an appointment, or visit me at 43MS02. 

Further information

Biography

Prof. Graham Miller holds a chair in sustainability in business at the University of Surrey and is head of the School of Hospitality and Tourism Management.

Prof. Miller currently holds two externally funded research grants. The first is a European Commission DG Enterprise and Industry project (£192k) to evaluate the European system of indicators for tourism destination sustainability with Sustainable Travel International and Intasave. The second grant with Dr Victoria Eichhorn, Dr Gang Li and Dr Jason Chen is also from the European Commission DG Enterprise and Industry (200K) is to assess the economic impacts and travel patterns of accessible tourism in Europe. Graham is co-supervisor with Dr Caroline Scarles of a ESRC DTC funded PhD investigating effective capacity building within tourism destination communities in conjunction with Explore Worldwide.
Prof. Miller has recently completed with Dr Lynn Minnaert and Prof. Robert Maitland an ESRC seminar series grant creating a network (NET-STaR) to explore the potential of social tourism as a component of regeneration and social policy in the UK. Previously, Graham has completed an EC Framework 6 project (€2.2m) making tourism across Europe more accessible for disabled people, and research for DG Enterprise and Industry (€100k) establishing training programmes for the tourism industry to be able to receive disabled tourists more successfully. In addition, Prof. Miller has secured two knowledge transfer partnerships funded by the Technology Strategy board (£123k each), conducted research for Defra on establishing the public understanding of sustainable tourism (£70k), as well as on-going consultancy for private companies such as TUI-UK, and public sector organisations such as the National Audit Office and Tourism South East. Prof. Miller is a judge for the WTTC ‘Tourism for Tomorrow’ awards and has compiled the Guardian ‘Green Travel List’ for 2010 and 2011.

Prof. Miller teaches business ethics, sustainable tourism and sustainable consumption

Research Interests

Sustainable tourism; business ethics; corporate social responsibility; indicators of sustainability; accessible tourism

Publications

Journal articles

  • Hadjikakou M, Chenoweth J, Miller G. (2013) 'Estimating the direct and indirect water use of tourism in the eastern Mediterranean'. Journal of Environmental Management, 114, pp. 548-556.
    doi: 10.1016/j.jenvman.2012.11.002
  • Hadjikakou M, Chenoweth J, Miller G. (2012) 'Estimating the direct and indirect water use of tourism in the eastern Mediterranean'. Journal of Environmental Management,
    doi: 10.1016/j.jenvman.2012.11.002
  • Di Domenico M, Miller G. (2012) 'Farming and tourism enterprise: Experiential authenticity in the diversification of independent small-scale family farming'. Elsevier Tourism Management,
    doi: 10.1016/j.tourman.2011.03.007
    Full text is available at: http://epubs.surrey.ac.uk/182704/

    Abstract

    This article examines the business choices made by independent farming families, when confronting the need to diversify away from traditional agricultural activities by starting farm-based tourism businesses. Based on interviews with farm family members who have set up tourism attractions on their farms, and drawing upon the concept of experiential authenticity, the article explores their self-conceptions of their family identities. In so doing, it addresses the choices and dilemmas facing farm families who attempt diversification through the tourism attraction route, and considers how this affects their attitudes towards more traditional farming activities. Using qualitative case study data, an empirically grounded framework is proposed that expresses the choices and challenges facing tourism entrepreneurial family farm members in the UK, through the conceptual lens of experiential authenticity.

  • Minnaert L, Maitland R, Miller G. (2011) 'What is social tourism?'. Current Issues in Tourism, 14 (5), pp. 403-415.
    doi: 10.1080/13683500.2011.568051
  • Miller G, Rathouse K, Scarles C, Holmes K, Tribe J. (2010) 'PUBLIC UNDERSTANDING OF SUSTAINABLE TOURISM'. PERGAMON-ELSEVIER SCIENCE LTD ANNALS OF TOURISM RESEARCH, 37 (3), pp. 627-645.
    doi: 10.1016/j.annals.2009.12.002
    Full text is available at: http://epubs.surrey.ac.uk/6984/
  • Minnaert L, Maitland R, Miller G. (2009) 'TOURISM AND SOCIAL POLICY The Value of Social Tourism'. PERGAMON-ELSEVIER SCIENCE LTD ANNALS OF TOURISM RESEARCH, 36 (2), pp. 316-334.
    doi: 10.1016/j.annals.2009.01.002
  • Benckendorff P, Edwards D, Jurowski C, Liburd JJ, Miller G, Moscardo G. (2009) 'Exploring the future of tourism and quality of life'. Sage Tourism and Hospitality Research, 9 (2), pp. 171-183.
    doi: 10.1057/thr.2009.7
    Full text is available at: http://epubs.surrey.ac.uk/634819/
  • Stevenson N, Airey D, Miller G. (2009) 'Complexity Theory and Tourism Policy Research'. Inderscience International Journal of Tourism Policy, 2 (3), pp. 206-220.
    doi: 10.1504/IJTP.2009.024553
    Full text is available at: http://epubs.surrey.ac.uk/639235/
  • Kim NY, Miller G. (2008) 'Perceptions of the Ethical Climate in the Korean Tourism Industry'. SPRINGER JOURNAL OF BUSINESS ETHICS, 82 (4), pp. 941-954.
    doi: 10.1007/s10551-007-9604-0
    Full text is available at: http://epubs.surrey.ac.uk/1122/
  • Stevenson N, Airey D, Miller G. (2008) 'TOURISM POLICY MAKING: The Policymakers' Perspectives'. PERGAMON-ELSEVIER SCIENCE LTD ANNALS OF TOURISM RESEARCH, 35 (3), pp. 732-750.
    doi: 10.1016/j.annals.2008.05.002
    Full text is available at: http://epubs.surrey.ac.uk/1118/
  • Eichhorn V, Miller G, Michopoulou E, Buhalis D. (2008) 'Enabling access to tourism through information schemes?'. PERGAMON-ELSEVIER SCIENCE LTD ANNALS OF TOURISM RESEARCH, 35 (1), pp. 189-210.
    doi: 10.1016/j.annals.2007.07.005
  • Adcroft A, Dhaliwal S, Miller G, Walsh P. (2007) 'Theory and practice, strategy and sustainabitity'. EMERALD GROUP PUBLISHING LIMITED MANAGEMENT DECISION, 45 (1), pp. 5-9.
  • Miller G, Hudson S. (2006) 'Knowing the difference between right and wrong: The Response of Tourism Students to Ethical Dilemmas'. Journal of Teaching in Travel and Tourism, 6 (2), pp. 41-59.
  • Minnaert L, Maitland R, Miller G, Maitland R. (2006) 'Social tourism and its ethical foundations'. Tourism, Culture and Communication, 7 (1), pp. 7-17.
    doi: 10.3727/109830406778493533
    Full text is available at: http://epubs.surrey.ac.uk/2997/

    Abstract

    Although social tourism has been seen in a number of countries as having potential to counter social exclusion, formulating a definition for the term is difficult. "Social tourism" is used to describe a variety of initiatives for a variety of different social groups. These range from holidays for children from low-income backgrounds, through improving accessibility in hotels, to offering ecological holidays. This article discusses the definitions of "social tourism," distinguishing host-related and visitor-related forms, and aims to clarify its potential value in combating social exclusion. It does so by examining the ethical values underlying the way social tourism is defined and suggesting a theoretical framework for the effects of social tourism. Some ethical views of society place an a priori moral duty on the stronger strata to support the weaker. Others do not judge the support of the weaker strata as an a priori dominant ethical principle, and judge the welfare of the state by the opportunity of all its strata. Ethical positions that see stronger strata as having a moral duty to support the weaker are more likely to be supportive toward both host-related and visitor-related social tourism. Those that do not will probably support host-related social tourism, but will support visitor-related social tourism, if publicly funded, only if it can demonstrate benefits for the whole of society. In Western liberal democracies where this is a prevailing view, visitor-related social tourism might justify public expenditure as a potential tool to combat social exclusion. It can be seen as a merit good if it improves excluded peoples' handicapping characteristics, through, for example, beneficial effects in health, self-esteem, and improvement of family relationships. However, there is little research to test its effectiveness in achieving these outcomes. Further research is required to evaluate whether social tourism can have a significant role in combating social exclusion, and thus justify support from public expenditure. Copyright © 2006 Cognizant Comm. Corp.

  • Hudson S, Miller G. (2005) 'Ethical orientation and awareness of tourism students'. SPRINGER JOURNAL OF BUSINESS ETHICS, 62 (4), pp. 383-396.
    doi: 10.1007/s10551-005-0850-8
    Full text is available at: http://epubs.surrey.ac.uk/1134/
  • Haley AJ, Snaith T, Miller G. (2005) 'Social impacts of tourism - A case study of Bath, UK'. PERGAMON-ELSEVIER SCIENCE LTD ANNALS OF TOURISM RESEARCH, 32 (3), pp. 647-668.
    doi: 10.1016/j.annals.2004.10.009
    Full text is available at: http://epubs.surrey.ac.uk/1117/
  • Hudson S, Miller GA. (2005) 'The responsible marketing of tourism: The case of Canadian Mountain Holidays'. Elsevier Tourism Management, 26 (2), pp. 133-142.
    doi: 10.1016/j.tourman.2003.06.005
    Full text is available at: http://epubs.surrey.ac.uk/634822/

    Abstract

    Heli-tourism represents one of the great dilemmas and conflicts between recreational enjoyment of the wilderness and the conservation of the fragile alpine and mountain areas where the activity takes place. The question of responsibility towards the environment is one, which tourism operators generally seem reluctant to accept but one operator that appears to have taken a proactive approach to environmental issues in mountain regions is heli-operator Canadian Mountain Holidays (CMH). This paper expands on the limited amount of research that exists on the complex relationship between tourism and the environment by applying a responsible marketing model to CMH. This model is grounded on previous literature in marketing, and strategic and environmental management. Interviews with key stakeholders, observational research, and content analysis of communication materials, were used to identify how near CMH is to finding a balance between responsible action and the communication of these activities.

  • Hudson S, Hudson P, Miller GA. (2004) 'The measurement of service quality in the tour operating sector: A methodological comparison'. Sage Journal of Travel Research, 42 (3), pp. 305-312.
    doi: 10.1177/0047287503258839
    Full text is available at: http://epubs.surrey.ac.uk/634821/

    Abstract

    Service quality in the tourism industry receives increasing attention in the literature, yet confusion still exists as to which measure offers the greatest validity. The two main research instruments are Importance-Performance Analysis (IPA) and SERVQUAL. However, both measures have been questioned and research has introduced measures that multiply SERVQUAL by Importance, as well as a measure of just Performance (SERVPERF). This article assesses these four main methods of measuring customer service quality. The data were obtained in cooperation with a major U.K. tour operator. Of the respondents, 220 completed a questionnaire before departure on what elements were important to them and what their expectations were for these elements. Toward the end of their holiday, respondents were issued a second questionnaire measuring performance on the same elements. The research found that although there was variety in the rankings of the 13 different elements, there was no statistical difference between the four methodologies. The final section of this article considers the implications of this finding for tourism managers and future research in the area of service quality.

  • Miller G. (2003) 'Consumerism in Sustainable Tourism: A Survey of UK Consumers'. Routledge Journal of Sustainable Tourism, 11 (1), pp. 17-39.
    doi: 10.1080/09669580308667191
    Full text is available at: http://epubs.surrey.ac.uk/634817/

    Abstract

    This article presents the results of a survey of tourism consumers from the Destinations Travel Show in the UK in 2000. Four hundred and eleven tourism consumers were interviewed over four days at the show on the type of information that they used in the selection of their holiday destination. This article posits that the power of the consumer can be a major force for progress towards greater sustainability by the tourism industry, acting as a rationale for change, which is often missing from more traditional planning, management or regulatory techniques. The research shows consumers are already making decisions based on environmental, social and economic quality for day-to-day products and are keen to transfer these habits to the purchase of tourism products. Recommendations are made, highlighting the need for the tourism industry to capitalise on this demand for a wider range of product information and so promote moves towards greater levels of sustainability in the industry.

  • Miller G, Ritchie B. (2003) 'A Farming Crisis or a Tourism Disaster? An Analysis of the Foot and Mouth Disease in the UK'. Current Issues in Tourism, 6 (2), pp. 150-171.
    doi: 10.1080/13683500308667949
    Full text is available at: http://epubs.surrey.ac.uk/1137/
  • Miller G, Ritchie B, Dorrell H, Miller D. (2003) 'Crisis Communication and Recovery for the Tourism Industry: Lessons from the 2001 Foot and Mouth Disease Outbreak in the UK'. Journal of Travel and Tourism Marketing, 15 (3), pp. 199-216.
    doi: 10.1300/J073v15n02_11
    Full text is available at: http://epubs.surrey.ac.uk/1140/
  • Miller G, Kirk E. (2002) 'The Disability Discrimination Act: Time for the Stick?'. Journal of Sustainable Tourism, 10 (1), pp. 82-88.
    doi: 10.1080/09669580208667154
    Full text is available at: http://epubs.surrey.ac.uk/1131/
  • Turner R, Miller G, Gilbert D. (2001) 'The role of UK charities and the tourism industry'. ELSEVIER SCI LTD Tourism Management, 22 (5), pp. 463-472.
    doi: 10.1016/S0261-5177(01)00015-2
    Full text is available at: http://epubs.surrey.ac.uk/634823/

    Abstract

    This article presents three different ways in which the involvement of charities in tourism in the UK can be considered and what implications this may have for the industry. Those charities involved outside the industry seek to engage in tourism purely because of the fund-raising potential that it offers. These charities can achieve high profits from these activities yet are not directly concerned with the tourism industry. The second level of involvement with tourism concerns charities that can be seen to operate within the industry and offer travel to sites of concern for their members. Finally, charities that operate above the industry seek to influence the industry through tactics similar to those of pressure groups. The way that this final group raise funds to support their activities differs from the first two groups, however they are tied more closely to the tourism industry in that it represents their reason to exist. (C) 2001 Elsevier Science Ltd. Ail rights reserved.

  • Miller G. (2001) 'The Development of Indicators for Sustainable Tourism: Results of a Delphi Survey of Tourism Researchers'. Elsevier Tourism Management, 22 (4), pp. 351-362.
    doi: 10.1016/S0261-5177(00)00067-4
    Full text is available at: http://epubs.surrey.ac.uk/634820/

    Abstract

    This paper presents the results of a two round Delphi survey conducted into expert opinion on the development of indicators to measure the movement of the tourism product at a company/resort level towards a position of greater or lesser sustainability. This research forms part of a wider project to develop indicators that consumers can use in the selection of their holidays and promote a more sustainable form of tourism. The results of this expert survey show considerable disagreement over “sustainability” and where the borders of the concept exist. In addition, the research identified contrasting views over the use of qualitative versus quantitative indicators and the role that consumer pressure can play. The use of the Delphi technique to address complex and uncertain issues is also explored.

  • Miller G, Hudson S, Snaith T, Hudson P. (2001) 'Distribution Channels in the Travel Industry: Using Mystery Shoppers to Understand the Influence of Travel Agency Recommendations'. Journal of Travel Research, 40 (2), pp. 148-154.
    doi: 10.1177/004728750104000205
    Full text is available at: http://epubs.surrey.ac.uk/1081/
  • Miller G. (2001) 'Corporate Responsibility in the UK Tourism Industry'. Elsevier Tourism Management, 22 (6), pp. 589-598.
    doi: 10.1016/S0261-5177(01)00034-6
    Full text is available at: http://epubs.surrey.ac.uk/634818/

    Abstract

    This paper represents part of a programme of research into the development of indicators that can be used to monitor movement of the tourism industry with reference to more sustainable positions. In order to determine the potential for implementing such indicators this paper asked senior representatives of the UK tourism industry what factors influenced the degree of responsibility shown by their organisation. The research also asked what factors respondents felt would trigger any change in the actions of tour operators in the future. The research reveals that while many in the industry see industry structure as the constraining force, the potential for market advantage or the fear of negative PR also determines company actions. The research utilised elite interviewing for 35 senior representatives of the UK tourism industry.

Conference papers

  • Miller G. (2010) 'Invited presentation: The Role of Sustainability in Tourism Consumer Behaviour'. Responsible Tourism Marketing conference, International Centre for Responsible Tourism
  • Miller G, Eichhorn VM. (2010) 'Business Orientation to Accessible Tourism in Europe'. Falsterbo, Vellinge, Sweden: Competitiveness for European Tourism for All conference
  • Eichhorn VM, Miller G. (2010) 'Small and Medium Sized Enterprise Requirements for Sustainable Tourism Development'. Falsterbo, Vellinge, Sweden: Competitiveness for European Tourism for All conference
  • Eichhorn VM, Miller G. (2010) 'Research on SMEs Requirements for Sustainable Tourism Development'. Brussels, Belgium: European Commission - Department for Enterprise and Industry
  • Eichhorn VM, Tribe J, Miller G. (2009) 'Denying the Development of Tourism Experiences – The Authoritative Discourse of Social Exclusion'. Aalborg, Denmark: ATLAS
  • Miller G. (2009) 'Keynote presentation: The Market for Accessible Tourism'. Accessible Tourism conference, Slovenian Chamber of Commerce
  • Miller G. (2009) 'Invited presentation: Is Tourism an Unsustainable Luxury?'. Which?
  • Miller G. (2008) 'Keynote presentation: Don’t Touch my Holidays'. University of Lincoln, New Zealand:
  • Miller G, Bennett O. (2008) 'Challenges and Solutions for Commonwealth Tourism'. London: Commonwealth Ministers of Tourism
  • Miller G. (2008) 'Sustainable Tourism'. University of Boston, USA: Civic Tourism conference
  • Scarles CE, Holmes K, Miller G, Tribe J. (2008) 'Towards a conceptualisation of sustainable leisure'. Liverpool John Moores University, Liverpool, UK: Leisure Studies Annual Conference, “Community, Capital and Cultures: Leisure and Regeneration as Cultural Practice”
  • Scarles CE, Miller G, Rathouse K, Holmes K, Tribe J. (2008) 'Public Understanding of Sustainable Tourism Torquay'. Torquay, UK: “Keen to be Green” one-day conference hosted by Tourism South West
  • Scarles CE, Miller G, Rathouse K, Holmes K, Tribe J. (2008) 'Public Understanding of Sustainable Tourism'. Exeter, UK: “Increasing the Visitor Contribution to Sustainable Tourism in the South West” one-day conference hosted by Future Footprints and Sustainability South West
  • Miller G. (2008) 'Invited presentation: Sustainable Tourism: Best Practice, Measurement and the Consumer'. British Embassy, Athens, Greece: Sustainable Development Lecture Series
  • Scarles CE, Miller G, Rathouse K, Holmes K, Tribe J. (2008) 'Public Understanding of Sustainable Tourism'. DEBRR
  • Scarles CE, Miller G, Tribe J. (2008) 'Public Understanding of Sustainable Tourism: The UK Perspective'. Reisepavilon, Stuttgart, Germany: Responsible Tourism Marketing
  • Miller G, Scarles C, Tribe J. (2007) 'Keynote presentation: Public Understanding of Sustainable Tourism'. Guildford, UK: Tourism Society
  • Miller G. (2007) 'Keynote presentation: Expanding tourism within a low carbon world. UK Tourism in a Low Carbon World'. Oxford University Energy Research Centre, London, UK:
  • Miller G, Scarles C, Tribe J. (2007) 'Public Understanding of Sustainable Tourism. Achieving Sustainable Tourism'. Helsingborg, Sweden:
  • Scarles CE, Miller G. (2007) 'Getting Fit to Innovate: TUI's InnOlympics'. Flagstaff, Arizona, USA: BEST Education Network Annual Think Tank
  • Miller G, Hudson S. (2007) 'Travelling to Troubled Countries: Ethical Perspectives on Tourism in Myanmar'. Las Vegas, USA: TTRA
  • Miller G, Kler BK, Tribe J. (2006) 'Discover SCUBA. Experiencing Dive Destinations'. Durban, South Africa: XVI ISA World Congress of Sociology
  • Miller G, Hudson S. (2006) 'Too Much Focus on the Environment in the Classroom? The Response of Tourism Students to Ethical Dilemmas'. Bristol, UK: Making Space: Leisure, Tourism and Renewal
  • Miller G. (2006) 'Keynote presentation: Keeping a Low Profile: Tourism and its Corporate Responsibility'. University of Girona: BEST EN
  • Eichhorn VM, Buhalis D, Miller G, Michopoulou E. (2006) 'Truly Inclusive? Accessibility Information Schemes for Disabled Tourists'. Guildford, Surrey, UK: Cutting Edge Research in Tourism – New Directions, Challenges and Applications
  • Miller G, Kler B, Tribe J. (2006) 'Dive Tourism: A Phenomenological Study of Place Attachment'. University of Surrey, UK: Cutting Edge Research in Tourism
  • Miller G, Di Domenico M. (2006) 'Portfolio Entrepreneurship in the Farm Sector: Implications of Tourism Entrepreneurship for Rural Development'. University of Surrey, UK: Cutting Edge Research in Tourism
  • Miller G. (2006) 'SMS as a Communication and Feedback Tool for Tourism Students: A Pilot Study'. Pattaya, Thailand: PATA Education and Training Forum
  • Miller G, Hudson S. (2005) 'The Ethical Orientation and Awareness of Tourism Students: A Cross-Cultural Study'. Chicago, UA: International Society of Travel and Tourism Educators (ISTTE) Annual Conference
  • Miller G, Di Domenico M. (2005) 'Farm-Based Tourism Attractions: a case based analysis of diversification in Yorkshire'. Charles Darwin University, Australia: CAUTHE
  • Miller G, Hudson S, Turner R. (2004) 'When a lot is not enough but becomes too many: Lessons Learned from a Mystery Shopping Programme'. Glasgow, UK: Tourism: The State of the Art
  • Miller G, Di Domenico M. (2004) 'From Pigs to Tourists: Farm Diversification'. London Metropolitan University, UK: Evening Seminar in Leisure and Tourism
  • Miller G, Hudson S. (2003) 'Best refereed paper award: How Should we Measure Service Quality in Tour Operating?'. Proceedings of the International Society of Travel and Tourism Educators Conference, Providence, Rhode Island: International Society of Travel and Tourism Educators Conference
  • Miller G, Twining-Ward L. (2003) 'Indicators of Sustainable Tourism'. Suva, Fiji: European Union and University of the South Pacific Public Lecture
  • Miller G, Hudson S, Berno T. (2003) 'Knowing the difference between right and wrong: Ethics in the Tourism Industry'. Coffs Harbour, Australia: CAUTHE
  • Miller G, Ritchie B. (2002) 'When Disaster Strikes: The Effect of Relying on Events for Rural Economies'. Sydney, Australia: Events and Place Marketing conference
  • Miller G. (2002) 'Keynote presentation: Sustainable Tourism and Consumer Demand from the UK Perspective'. Breda, The Netherlands: Groeneveld VI Sustainable Tourism and the Consumer conference
  • Miller G, Hudson S, Getz D. (2001) 'The Sponsorship of Major Events by Destinations: Evaluating the Impact on the Decision-Making Process of the Consumer'. Proceedings of the Academy of Marketing Science World Marketing Congress on Global Marketing Issues at the Turn of the Millennium Volume X, Cardiff, Wales: Academy of Marketing Science World Marketing Congress on Global Marketing Issues at the Turn of the Millennium
  • Miller G, Kirk E. (2000) 'Study of Industry Compliance with the Disability Discrimination Act'. Losely Park, Surrey, UK: The Disability Discrimination Act: How it Affects Tourism Businesses and the Retail Sector conference
  • Miller G. (1998) 'Indicators for Sustainable Tourism: Preliminary Results of a Delphi Survey'. University of Durham, UK: TOLERN
  • Miller G. (1998) 'Ending the Name Game: Criteria for Tourism to be Sustainable'. University of Missouri, USA: 7th International Society and Resource Management

Books

  • Miller G, Twining-Ward L. (2005) Monitoring for a sustainable tourism transition. Oxford : CABI

Book chapters

  • Miller G, Holmes K, Scarles C, Tribe J. (2009) 'Barriers to sustainable leisure'. in Caudwell J (ed.) Tourism and Leisure: Local communities and local cultures in the UK Eastbourne, UK : Leisure Studies Association , pp. 143-158.
  • Miller G, DiDomenico M. (2007) 'Are Plastic Cows the Future for Farming? Implications of an Alternative Diversification Model'. in Tribe J, Airey D (eds.) Developments in tourism research Oxford, UK : Elsevier Science Ltd , pp. 21-32.
  • Miller G, Hudson S, Hudson P. (2006) 'The Role Of Research In Improving Tourism And Hospitality Services: Measuring Service Quality'. in Prideaux B, Moscardo G, Laws E (eds.) Managing tourism and hospitality services CABI
  • Miller G, Hudson S, Peloza J. (2006) 'Approaches to Cause Related Marketing'. in (ed.) Cause Related Marketing Hyderabad, India : ICFAI University Press , pp. 41-51.
  • Miller G, Hudson S, Hodrien J. (2006) 'Cause Related Marketing in Tourism'. in (ed.) Cause Related Marketing Hyderabad, India : ICFAI University Press , pp. 141-150.
  • Miller G, Berno T. (2006) 'Towards Sustainable Tourism: Moving Beyond Eco-tourism'. in Mebratu D, Mudacumura G, Haque MS (eds.) Sustainable Development Policy and Administration New York : Marcel Dekker
  • Miller G, Twining-Ward L. (2005) 'Monitoring as an Approach to Sustainable Tourism'. in Buhalis D, Costa C (eds.) Tourism Dynamics, challenges and Tools: Present and Future Issues Oxford, UK : Butterworth-Heinemann , pp. 51-57.
  • Miller G, Hudson S, Turner R. (2005) 'Applying the Mystery Shopping Technique: The Case of Lunn Poly'. in Ritchie BW, Burns PM, Palmer CA, Palmer C (eds.) Tourism Research Methods: Integrating Theory and Practice Oxford, UK : CABI , pp. 119-130.
  • Miller G, Hudson S, Getz D, Brown G. (2004) 'The Future Role of Sporting Events: Evaluating the Impacts on Tourism'. in Weiermair K, Mathies C (eds.) The Tourism and Leisure Industry: Shaping the Future Routledge , pp. 237-252.
  • Miller G, Ritchie B. (2004) 'Sports Tourism in Crisis: Exploring the Impact of the Foot and Mouth Crisis on Sports Tourism in the UK'. in Ritchie B (ed.) Sports Tourism Bristol, UK : Channel View Publications , pp. 206-225.
  • Miller G, Hudson S, Snaith T, Hudson P. (2001) 'Travel Retailing: Switch- selling in the UK'. in Buhalis D, Laws E (eds.) Tourism Distribution Channels: Practices, Issues and Transformations Cengage Learning , pp. 172-184.
  • Miller G, Hudson S, Snaith T, Hudson P. (2000) 'Directional Selling and the Distribution of Travel Products: An Investigation into Travel Agency Recommendations'. in Robinson M, Long P, Sharpely R, Swarbroke J (eds.) Management, marketing and the political economy of travel and tourism , pp. 229-240.
  • Miller G, Hudson S. (1995) 'Ethical Considerations in Sustainable Tourism'. in Theobald WF (ed.) Global Tourism: The Next Decade Oxford, UK : Butterworth-Heinemann , pp. 248-266.

Reports

  • Miller G, Eichhorn VM. (2010) Small and Medium Sized Enterprise Requirements for Sustainable Tourism Development: Competitiveness for a European Tourism for All.
  • Miller G, Bennett O. (2008) Challenges and Solutions for Commonwealth Tourism. in (ed.) Challenges and Solutions for Commonwealth Tourism
  • Scarles CE, Miller G, Rathouse K, Holmes K, Tribe J. (2007) Public Understanding of Sustainable Leisure and Tourism. in (ed.) Public Understanding of Sustainable Leisure and Tourism Department for Environment, Food and Rural Affairs
  • Eichhorn VM, Buhalis D, Michopoulou E, Miller G. (2005) Accessibility Market and Stakeholder Analysis. in (ed.) One-Stop-Shop for Accessible Tourism in Europe (OSSATE) Project Report

Other publications

  • Miller G, Akinci C, Walsh PR. (2008) Changing Gears and Shifting Lanes: The Case of Duncton Plc. ECCH
    Full text is available at: http://epubs.surrey.ac.uk/211759/
  • Miller G, Bowen A. (2006) Case Study: Hop Farm Country Park. ECCH UK ECCH UK,

Teaching

Business Ethics, Sustainable Tourism, Tourism Management, Business Environment

Departmental Duties

Professor Graham Miller is Head of the School of Hospitality and Tourism Management