Dr Jason Chen

Lecturer in Tourism and Events Management

Qualifications: BA, MSc, PhD, Certified Hospitality Educator

Email: l.chen@surrey.ac.uk
Phone: Work: 01483 68 6664
Room no: 55 MS 02

Office hours

Thursday: 1-3pm

Friday: 4-5pm

Biography
Research
Publications
Teaching

Biography

Jason is a Lecturer in Tourism and Events Management. His main research interests include tourism economics, tourist behaviour, demand modelling and forecasting in tourism and hospitality, and applications of quantitative research methods. Before joining the University of Surrey, Jason received his BA in Economics in 2004 and MSc in Economics and Statistics in 2007. He then worked as a research officer at The Hong Kong Polytechnic University, where he obtained his PhD in Tourism Management. He also has experience as a lecturer and tutor in Tourism Economics and Quantitative Research Methods. Jason has been working on a number of research projects about tourism demand modelling and forecasting, tourism impact evaluation, and tourist satisfaction assessment.

Research Interests

Tourism economics

Tourist behaviour

Demand modelling and forecasting in tourism and hospitality

Quantitative research methods

Publications

Journal articles

Song H, van der Veen R, Li G, Chen JL. (2012) 'Hong Kong Tourist Satisfaction Index'. Annals of Tourism Research, 39 (1), pp. 459-479.
doi: 10.1016/j.annals.2011.06.001
Li G, Song H, Chen JL, Wu DC. (2012) 'Comparing mainland Chinese tourists’ satisfaction with Hong Kong and the UK using tourist satisfaction index'. Journal of China Tourism Research, 8, pp. 371-392.
doi: 10.1080/19388160.2012.729402
Song H, Van Der Veen R, Chen JL, Li G. (2011) 'Assessing mainland Chinese tourists' satisfaction with Hong Kong using tourist satisfaction index'. International Journal of Tourism Research, 13 (1), pp. 82-96.
doi: 10.1002/jtr.801

Conference papers

Park E, Lee H, Chen JL. (2011) 'The role of place attachment as a mediating variable in tourists' behavior: The effect of tourist involvement on place attachment and loyalty'. Seoul, Korea: The 2011 TOSOK International Tourism Conference
Chen JL, Song H. (2011) 'Developing SEM-based tourist satisfaction index: A comparison of estimation methods'. Rhodes, Greece: International Conference on Tourism 2011
Song H, Li G, van der Veen R, Chen JL. (2010) 'Hong Kong Tourist Satisfaction Index'. Phuket, Thailand: 8th Asia-Pacific CHRIE Conference
Song H, Smeral E, Li G, Chen JL. (2010) 'Tourism forecasting: The accuracy of alternative econometric models revisited'. San Diego, USA: 30th International Symposium on Forecasting
Pang SF, Chen JL. (2010) 'Examining distance decay effect on international tourism'. Hualien, Taiwan: Asia Tourism Forum: 9th Biennial Conference on Tourism and Hospitality in Asia
Song H, Li G, van der Veen R, Chen JL. (2009) 'Assessing mainland Chinese tourists' satisfaction with Hong Kong using the Tourist Satisfaction Index'. Bournemouth, UK: 3rd Advances in Tourism Marketing Conference

Book chapters

Song H, Smeral E, Li G, Chen JL. (2012) 'Tourism forecasting using econometric models'. in Buhalis D, Costa C (eds.) European Tourism Planning and Organisation Systems
[ Status: Accepted ]
Song H, Li G, van der Veen R, Chen JL. (2009) 'Assessing mainland Chinese tourists’ satisfaction with Hong Kong using the Tourist Satisfaction Index'. in Fyall A, Kozak M, Andreu L, Gnoth J, Lebe SS (eds.) Marketing Innovations for Sustainable Destinations Oxford : Goodfellow Pub Ltd , pp. 113-122.

Teaching

Undergraduate:

Travel and Transport
International Tourism Destinations
Tourist Behaviour
Tourism Consultancy

Postgraduate:

Tourism Management