Visitor membership without borrowing rights (Day pass or 3/6 month pass)
External membership is available for visitors wishing to access the University of Surrey Library on a reference-only basis. This membership is free of charge.
A day pass, or renewable 3/6 month pass, is available from the Support Hub on Level 1 of the Library, on production of valid photo ID.
There are no borrowing rights associated with this membership, but it is possible to use some online resources whilst in the Library. Please go to the Ask Me desk on Level 1 if you would like to register to access the dedicated 'Visitors' PC. This service is only available during staffed hours, so please check our opening times before you visit.
You can set up a guest account on the credit top-up machine to photocopy - please see the costs. Printing and scanning are not available without a Surrey IT account. You can connect to Wi-Fi via The Cloud network on your own device for general web access and computer use.
SCONUL Access is a reciprocal borrowing/access scheme for staff and students (undergraduate and postgraduate) at participating higher education libraries in the UK and Ireland. Please apply via your home institution.
Visitor membership with borrowing rights
External membership is available for visitors who wish to borrow books for a fee:
External membership fees for individuals are payable by card via the online store. Membership fees are non-refundable.
Corporate and school applicants should contact Library Enquiries
Joining the Library
On your first visit, please bring valid photo ID. We will take your photograph and produce a campus card. Campus cards are issued at the Ask Me desk, Level 1, during staffed hours so please check our opening times before you visit.
You will need your campus card to:
• Enter the Library
• Use the self-service machines to issue books and settle fines
All members are admitted to the Library on the understanding that they will abide by the Regulations for Users.
Benefits of membership
- Borrowing rights
- Use of all reference print resources, including journals and dissertations, within the Library
- Wi-Fi access on your own device via The Cloud network
- Photocopying facilities (photocopying costs)
- Access to online library resources via the designated 'Visitor' PC
Borrowing / renewing
Four loanable books may be borrowed at a time. You must have your campus card to issue items on the self-service machines. Books will automatically renew unless reserved by another library member, in which case you will receive an email with the date by which the book(s) must be returned.
Fines will only be incurred on overdue books reserved by another library member. Fines are charged at a rate of £2.00 per item per overdue day.
Lost or stolen cards
Lost or stolen cards should be reported to the Library (01483 689235 or Library Enquiries). The replacement cost for a lost card is £10.00. This fee will be waived if your card has been stolen and you have a police crime report number.
Alterations and Broken or Damaged cards
A replacement card will be issued free of charge for a change of name or title. Please bring your broken or damaged card to the Ask Me desk on Level 1 and we will replace it free of charge. All card replacements require valid photo ID.
Visitor Access to Online Resources
All external members can access a range of online resources via our designated Visitor PC on Level 1 of the Library & Learning Centre.
Using the Visitor PC
Before you arrive:
- Check that the online resource you would like to access is available to you
Some publishers only allow their resources to be used by registered staff and students of University of Surrey. If in doubt, please contact Library Enquiries. Descriptions of all databases and electronic journals, to which the Library subscribes, are available via SurreySearch.
If you are a student at another institution, check your own library's website to find out whether specific online resources are available to you there. Most universities allow off-campus access.
- Check that you agree with the Terms and Conditions
You may not use the online resources for any purpose that may lead to commercial gain by yourself or a third party. You may not redistribute the information to anyone else. Publishers will investigate violations of license conditions and can withdraw their service from the whole university without warning.
- Choose a time to visit the library during staffed service hours
At the Library:
- Bring appropriate photo identification with you
A University of Surrey campus card is adequate, otherwise please provide valid photo ID such as driving license/passport and proof of address.
- Register/Log in at the Ask Me desk on Level 1
The first time you use the computer, you'll be asked to complete a registration form. For subsequent visits, you will only need to sign a log sheet. The registration form allows us to comply with publishers' license conditions and the IT network’s conditions of use. It also allows us to collect usage statistics and assess the value of the service to visitors.
- Library staff will log you on to the Visitor PC
Data protection: Your personal details will not be used for any other purposes than those listed above. Data will be made anonymous for statistical reporting.
Limitations of the Visitor PC and Online Library service
Some resources will not be available due to limited access set by the publisher. Office software, general internet access, printing and email are not available on the Visitor PC. Please bring your own device to connect to the Cloud Wi-Fi network for general computer use and internet access. Printing is not available without a Surrey IT account.
Terms and conditions
Online resources are available on a licensed ("rental") basis, unlike printed resources which the Library has purchased, owns outright, and can make available to anyone.
In return for subscription costs at the "educational" rate, publishers impose restrictions on who may use their information resources and for what purpose. For this reason, we cannot issue passwords to external members and you must use the designated Visitor PC to access online library resources.
Online resources may not be used by external members for any purpose that may lead to commercial gain. This includes market research or research for a book intended for publication.
Information is for personal educational use only and copies must not be passed to others.
We must ask for personal identification, including address details, for network security purposes.
For more information, please contact us.
If you are aged 14-18 and wish to visit the library unaccompanied or to become an external member of any kind, the Library requires written permission from a parent, primary carer, or teacher (if you are visiting for school or college work), as you are unable to legally agree to the conditions and regulations for using the Library.
The adult that completes and signs the permission form must fully understand the conditions and regulations of usage (available on library web pages and from the Support Hub) and take full responsibility for you while you are in the Library.
Permission must be given on the understanding that the Library is established as, and understood to be, an adult environment. Some library resources may be considered unsuitable for those under the age of 18 and/or have an 18 certificate.Under 18s Permission Form (19.82KB - Requires Adobe Reader)
The permission form can also be printed or obtained from the Support Hub on Level 1.
You can print the permission form above or collect one from the Support Hub on Level 1 of the Library. An adult needs to complete and sign two copies of the form. On your first visit, bring photo ID, proof of address and both copies to the Support Hub. We will keep one copy and you will keep the second to bring with you each time you visit the Library. You will be issued a visitor pass valid for 3 months (renewable).
You still need to complete the Under 18s permission form if you join the Library as an external member with borrowing rights and are issued a campus card.
Please note that children aged 14 years or younger may only visit the Library if accompanied by a parent, guardian, or adult otherwise authorised as a primary carer (such as a school teacher or personal tutor).
Please email Library Enquiries or telephone 01483 689235 for further information.