First-Time Managers

Key information

Start date:
To be confirmed
Attendance dates:
To be confirmed
Stag Hill campus, University of Surrey, Guildford, Surrey GU2 7XH
Contact details:


A four-day course spread over four months to allow first-time managers the opportunity to learn and apply new skills as well as to reflect on their performance in their new management role. This course is designed to give new managers confidence in their role by providing them with effective strategies for engaging, leading and motivating their team. On completion, delegates will receive post-course coaching support from the course leader.

This course is practice focused and supplements management theory and models with practical applications. Delegates will be tasked with identifying and applying a personal action plan between each of the workshops to ensure that learning is transferred from the classroom and applied within their organisations.

I was given tools that I could then implement in my place of work, for example how to improve my weekly team meetings, how to delegate tasks more effectively and better self-manage.

John Taylor-Hall

Learning outcomes

This course is designed to enable participants to:

  • Make the transition from team member to team leader or manager.
  • Provide practical tools and tips to increase management capability.
  • Investigate real management issues through the application of personal action plans.
  • Increase staff morale and motivation through effective management.
  • Reduce staff turnover.

Course content

  • Personal leadership and team dynamics
  • Motivation and coaching conversations
  • Influencing and negotiation skills
  • Providing feedback and managing difficult conversations

Entry requirements

There are no formal entry requirements for this course.


This is for people transitioning from team operations into management roles within the hospitality, tourism and events sectors. Ideally participants will be just about to take on management responsibility or have taken on a management role recently.

Fees and funding


One person


Six - eight people

What these fees include

One person

This includes all course materials, on-campus facilities and all catering.

Six to eight people

This includes all course materials (excluding venue hire and catering).

How to apply

Bookings are not currently open for this course. Please register your interest by emailing

Terms and conditions

When you accept an offer of a place at the University of Surrey, you are agreeing to comply with our policies and regulations and our terms and conditions. You are also confirming you have read and understood the University's prospective student privacy notice.

Further details of our terms and conditions will follow.


This online prospectus has been prepared and published in advance of the commencement of the course. The University of Surrey has used its reasonable efforts to ensure that the information is accurate at the time of publishing, but changes (for example to course content or additional costs) may occur given the interval between publishing and commencement of the course. It is therefore very important to check this website for any updates before you apply for a course with us. Read the full disclaimer.

Course location and contact details

Campus location

Stag Hill

Stag Hill is the University's main campus and where the majority of our courses are taught. 


University of Surrey
Surrey GU2 7XH