Information for University of Surrey staff

Key

Symbol Description
Padlock A password is required, with some sites also requiring multifactor authentication.

Remote access options

A range of options are available for off-site access to University facilities and information. This section provides a guide on which services to use when working remotely. 

For access to email, Teams (instant messaging, voice and video calling), OneDrive, SharePoint Online, software and web services.

A number of services are accessible with a good internet connection. This method is suitable for the majority of staff at the University and is ideal if you do not need continuous access to corporate applications. 

You will be able to use the internet to access your email via Outlook Web App or Outlook Desktop App (if using a university managed laptop), Teams (for instant messaging, voice and video calling and screen sharing), OneDrive, SharePoint Online, software and web based services such as SurreyLearn.

A sample list of services available using the internet can be seen below:

  • Email using Outlook on your desktop or Surrey365 web application
  • Teams (instant messaging, voice and video calling, online meetings, screen sharing)
  • OneDrive
  • SharePoint Online
  • Printing
  • SurreyLearn
  • Panopto
  • SurreyRecruit
  • SurreySoftware
  • HEAT.

If you are not able to be on campus in person, you can continue to work, meet, chat, collaborate with your colleagues, peers and friends using Microsoft Teams.

Microsoft Teams and Outlook can be accessed from university devices or personal devices using the following links. It is not necessary to be logged into the University network and there are apps available for mobile devices.

If you are not yet using Microsoft TEAMS please use the following links to get started:

If you are using a University provided laptop, please follow these instructions (PDF). 

If you are using your own device, please follow these instructions (PDF).

The University’s Virtual Desktop service gives access to a University Desktop, its software and files all from your own device whether on or off campus. It’s a great option for those wishing to use their own devices and presents many of the same features you’d expect when using a University device. Some functions may not be available, so you should make sure that this works for how you would normally work before deciding to rely on it. 

For staff using their own personal devices but wishing to use the experience of a university desktop, this is the best option for you. 

A sample list of services accessible using the Virtual Desktop:

  • Access to a generic University Desktop 
  • All files including Home (H:) and Shared (S:) Drives 
  • Commonly used software and applications. 

To get set up, please follow the instructions

This service is old and does not provide the best experience. Please switch to GlobalProtect. This service will be retired in the near future.

For ad-hoc access to corporate applications, files and intranet

The web-proxy service is a web based service that provides access to files and corporate web-services such as Agresso and Employee Self-Service that would usually only be available to computers connected directly to the University Network. The service uses two-factor authentication technology for a secure connection and is designed for staff and PGR students and is ideal if you need ad-hoc access to a small number of files from Home (H:)  or Shared (S:) drives or a web based corporate application.

Once you have accessed the information required remember to logout to end your session.

A sample list of services accessible using the web-proxy service can be seen below.

  • All services accessible using the Internet

Plus ad-hoc web based access to applications such as:

  • Agresso
  • PeopleSoft
  • Employee Self-Service
  • SITS
  • Library Journals and Resources
  • SurreyNet intranet

Guide: Anywhere web-proxy service (Windows) (PDF)

This service is old and does not provide the best experience. Please switch to GlobalProtect. This service will be retired in the near future.

For continuous campus-based access to corporate applications such as Agresso, PeopleSoft, SITS, Employee Self-Service 

The Virtual Private Network (VPN) enables you to connect your computer to the University network remotely over the internet. The connection is secure and uses encryption so any data sent between you and the University is safe. The VPN service allows you to access applications and files exactly as you would if you were on campus. This access is ideal if you need to access a large number of files or use a corporate application continuously.

A sample list of services accessible using the VPN service can be seen below.

Services accessible using the VPN service:

  • All services accessible using the internet
  • All services accessible using the web-proxy service

Plus continuous access to desktop applications such as:

  • Agresso
  • PeopleSoft
  • Employee Self-Service
  • SITS

Guide: Installing and launching the VPN service (PDF)

Remote access instructions

Please see the following information on how to work using remote access.

  1. We need to ensure that you have Microsoft Multifactor Authentication (MFA) set up.  (This is different to the Google Authenticator). To do this:
    a) please register yourself for Microsoft Multi Factor Authentication (MFA) using the registration form, and
    b) Set up your account to receive Microsoft MFA requests to your phone by setting up MFA using this quick start guide (PDF) to help you.
  2. To set up your Virtual Desktop, please follow these instructions (PDF).
  3. To stay in touch verbally, please use Teams in the first instance. If you have a work mobile phone, please ensure your number is added to your email signature. If you have a work desk phone, please set it to voicemail with a message to contact you via your email address. Instructions to do this can be found here. If you have neither a work desk phone nor a work mobile, please use Teams and if you are comfortable to do so, please add your personal mobile number to your email signature.
  4. Test your remote access from home as soon as possible, to check you can access the university systems and files you need.
  1. We need to ensure that you have Microsoft Multifactor Authentication (MFA) set up.  (This is different to the Google Authenticator). To do this:
    a) please register yourself for Microsoft Multi Factor Authentication (MFA) using the registration form, and
    b) Set up your account to receive Microsoft MFA requests to your phone by setting up MFA using this quick start guide (PDF) to help you.
  2. Install GlobalProtect Virtual Private Network (VPN). Click here for instructions (PDF).  
  3. To stay in touch verbally, please use Teams in the first instance. If you have a work mobile phone, please ensure your number is added to your email signature. If you have a work desk phone, please set it to voicemail with a message to contact you via your email address. Instructions to do this can be found here. If you have neither a work desk phone nor a work mobile, please use Teams and if you are comfortable to do so, please add your personal mobile number to your email signature.
  4. Test your remote access from home as soon as possible, to check you can access the university systems and files you need.
  5. If you are academic staff you will also need to ensure that your devices are setup for remote teaching – information can be found on SurreyLearn.
  1. You can continue using your current solution (anywhere.surrey.ac.uk and remote.surrey.ac.uk) however it is strongly recommended that you switch to the new GlobalProtect Virtual Private Network (VPN) solution. 
  2. To do this on campus we need to ensure that you have Microsoft Multifactor Authentication (MFA) set up. (This is different to the Google Authenticator). To do this:
    a) please register yourself for Microsoft Multi Factor Authentication (MFA) using the registration form, and
    b) Set up your account to receive Microsoft MFA requests to your phone by setting up MFA using this quick start guide (PDF) to help you.
  3. Install GlobalProtect. Click here for instructions (PDF).
  4. To stay in touch verbally, please use Teams in the first instance. If you have a work mobile phone, please ensure your number is added to your email signature. If you have a work desk phone, please set it to voicemail with a message to contact you via your email address. Instructions to do this can be found here. If you have neither a work desk phone nor a work mobile, please use Teams and if you are comfortable to do so, please add your personal mobile number to your email signature.
  5. Test your remote access from home as soon as possible, to check you can access the university systems and files you need.
  6. If you are academic staff you will also need to ensure that your devices are setup for remote teaching – information can be found on SurreyLearn.
  1. Make sure that you have updated your device with the latest patches (run Windows update on Windows, software updates on Mac and app updates on Linux) 
  2. Install or update your Antivirus.
  3. Ensure that you have Microsoft Multifactor Authentication (MFA) set up.  (This is different to the Google Authenticator). To do this:
    a) please register yourself for Microsoft Multi Factor Authentication (MFA) using the registration form, and
    b) Set up your account to receive Microsoft MFA requests to your phone by setting up MFA using this quick start guide (PDF) to help you.
  4. Install GlobalProtect. Click here for instructions (PDF).
  5. To stay in touch verbally, please use Teams in the first instance. If you have a work mobile phone, please ensure your number is added to your email signature. If you have a work desk phone, please set it to voicemail with a message to contact you via your email address. Instructions to do this can be found here. If you have neither a work desk phone nor a work mobile, please use Teams and if you are comfortable to do so, please add your personal mobile number to your email signature.
  6. Test your remote access from home as soon as possible, to check you can access the university systems and files you need.
  7. If you are academic staff you will also need to ensure that your devices are setup for remote teaching – information can be found on SurreyLearn.
  1. You can continue using the existing solution (anywhere.surrey.ac.uk and remote.surrey.ac.uk) however it is strongly recommended that you switch to the new VPN solution. To do this follow these steps while on site at campus:  
  2. Make sure that you have updated your device with the latest patches (run Windows update on Windows, software update on Mac and app update on Linux) 
  3. Install or update your Antivirus.
  4. Ensure that you have Microsoft Multifactor Authentication (MFA) set up (this is different to the Google Authenticator). To do this:
    a) please register yourself for Microsoft Multi Factor Authentication (MFA) using the registration form, and
    b) Set up your account to receive Microsoft MFA requests to your phone by setting up MFA using this quick start guide (PDF) to help you.
  5. Install GlobalProtect Virtual Private Network (VPN). Click here for instructions (PDF).
  6. To stay in touch verbally, please use Teams in the first instance. If you have a work mobile phone, please ensure your number is added to your email signature. If you have a work desk phone, please set it to voicemail with a message to contact you via your email address. Instructions to do this can be found here. If you have neither a work desk phone nor a work mobile, please use Teams and if you are comfortable to do so, please add your personal mobile number to your email signature.
  7. Test your remote access from home as soon as possible, to check you can access the university systems and files you need.
  8. If you are academic staff you will also need to ensure that your devices are setup for remote teaching – information can be found on SurreyLearn.

 

Preparing to work off campus 

If you need to work off campus it is a good idea to:

  • Connect to the University network regularly. It is important to bring in your laptop and connect it to the University network on a regular basis. This will ensure that you have the latest updates installed and the most recent files synced to your device if you do plan to work off campus. 
  • Test your device and access. If you have not used the Internet or VPN service to access files and applications remotely install and/or test the service prior to working off campus.
  • Remember that a number of services including email, TEAMS and access to web services are available without the need to connect to VPN services. Please only login to these services if you require additional access to services or applications.