Accessibility

The University of Surrey is committed to making the information and resources on its website accessible to all users. We aim to follow internationally accepted web standards that give members of the public and members of the University community full access to information on our site. 

The Worldwide Web Consortium (W3C) has produced guidelines for making web content accessible

If you have any difficulty in accessing the content of this site, please contact the Web Support team and we will provide assistance: web-support@surrey.ac.uk.

Accessibility statement

This accessibility statement applies to the University of Surrey's main external website, www.surrey.ac.uk.

This website is run by the University of Surrey. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’re making the website text as simple as possible to understand, though we understand there is always more work that can be done to improve this. Our digital content team checks the readability score of pages when reviewing site sections and work with content owners to improve the readability score. 

  • Some images lack a description; many of our images are decorative and may have inappropriate alternative text.
  • Most older PDF documents are not fully accessible to screen reader software.
  • Live video streams do not have captions.
  • Some of our legacy videos embedded on the site do not have subtitles or closed captions.
  • Some tables have been used that currently lack appropriate table mark-up.
  • Some of our links are non-descriptive to screen reader users.
  • Embedded images or maps from third parties (such as Google Maps and Instagram) may not be fully accessible.
  • For keyboard only users, some elements gain focus but provide no visual highlighting.

If you need information on this website in an alternative, more accessible format please contact our Web Support Team: web-support@surrey.ac.uk.

Please include details of the content you need and the required format or the service you are trying to access. We will then work with the team who own the content or the service to get you what you need.

We aim to provide you with an initial response within two working days and will provide clear information about how we will deal with your request.

If you have any difficulty in accessing the content of this site or discover an accessibility issue which we have not yet identified or we are otherwise addressing, please contact the Web Support team and we will provide assistance: web-support@surrey.ac.uk.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

The University of Surrey is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

  • Tables have been used that currently lack appropriate table mark-up, making content difficult to relate for assistive technology users. This fails WCAG success criterion 1.3.1 Info and Relationships (Level A)
  • Some of our links are non-descriptive to screen reader users. This fails WCAG success criterion 2.4.4 Link Purpose (In Context) (Level A)
  • Some images were found to lack a description. This fails WCAG success criterion 1.1.1 Non-text Content (level A)
  • Frames were found to lack a title. This fails WCAG success criteria 2.4.1 Bypass Blocks (Level A) and 4.1.2 Name, Role, Value (Level A)
  • Links are present that lack accessible text for screen reader users. This fails WCAG success criteria 2.4.4 Link Purpose (In Context) (Level A) and 4.1.2 Name, Role, Value (Level A)
  • There are instances where users’ focus was not moved as expected when selecting new content. This fails WCAG success criterion 2.4.3 Focus Order (Level A)
  • Keyboard only - Link highlighting): elements were found to gain focus but provide no visual highlighting. This fails WCAG success criterion 2.4.7 Focus Visible (Level AA)
  • There were some elements present that had a colour used for styling focus indication that did not pass the expected ratio. This fails WCAG success criterion 1.4.11 Non-text Contrast (Level AA)
  • Some colour contrasts fail to meet the expected ratio to meet WCAG 2.1 AA. This fails WCAG success criterion 1.4.3 Contrast (Minimum) (Level AA)
  • Form elements were present that did not possess clear labelling. This fails WCAG success criterion 2.4.6 Headings and Labels (Level AA)

Approximately two dozen webinars and video presentations are captured during live virtual events (open days). This content is only available for approximately a week before being taken down and are not captioned in that time. Alternative arrangements can be made on request to the events team.

  • Captioning live video is exempt from meeting the accessibility regulations but the University is reviewing the platforms used to deliver live (virtual) events and  the potential for auto captioning of live video is being considered through this process.
  • Time-based media published before 23 September 2020 may not be fully accessible. This includes our video content published on platforms such YouTube that is embedded on the website.
  • Documents that were published on the website before 23 September 2018 that are not needed for active administrative processes relating to tasks performed by the University of Surrey.

We are currently addressing the issues identified in the third party report. The Digital Channels team have already resolved the majority of the issues identified. The remaining issues are currently being addressed and (barring exception listed below) will be resolved by the end of October 2020.

We will be working to fix the issue of non-descriptive links, but as this is something that will need to be done by content editors checking and reviewing the many thousands of pages on the site, this work will take at least until April 2021.

The Digital Content team will be educating content editors and owners on

In addition, we will be moving to a new web publishing model where content will be checked for accessibility compliance before being published to the live site.

This statement was prepared on 21 September 2020. It was last reviewed on 21 September 2020.

This website was last tested in July 2020. The test was carried out by the Digital Accessibility Centre.

The pages tested were chosen to test as full a range of CMS components and content types as possible.