The University of Surrey is committed to making the information and resources on its website accessible to all users. We aim to follow internationally accepted web standards that give members of the public and members of the University community full access to information on our site.
The Worldwide Web Consortium (W3C) has produced guidelines for making web content accessible.
If you have any difficulty in accessing the content of this site, please contact the Web Support team and we will provide assistance: firstname.lastname@example.org.
This accessibility statement applies to the University of Surrey's main external website, www.surrey.ac.uk.
This website is run by the University of Surrey. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’re making the website text as simple as possible to understand, though we understand there is always more work that can be done to improve this. Our digital content team checks the readability score of pages when reviewing site sections and works with content owners to improve the readability score.
If you have a disability, AbilityNet has advice on making your device easier to use.
- Images will have descriptions, though not all these descriptions may be helpful to users. Where images are deemed decorative only, they do not have a description so as not to unnecessarily cause a screen reader to break the flow of the content.
- Most older PDF documents are not fully accessible to screen reader software and their title may not be fully descriptive.
- Live video streams may not have captions.
- Some of our legacy videos embedded on the site do not have subtitles, closed captions or audio descriptions.
- Some of our links are non-descriptive to screen reader users.
If you need information on this website in an alternative, more accessible format please contact our Web Support Team: email@example.com.
Please include details of the content you need and the required format or the service you are trying to access. We will then work with the team who owns the content or the service to get you what you need.
We aim to provide you with an initial response within two working days and will provide clear information about how we will deal with your request.
If you have any difficulty in accessing the content of this site or discover an accessibility issue that we have not yet identified or we are otherwise addressing, please contact the Web Support team and we will provide assistance: firstname.lastname@example.org.
When contacting us, please provide:
- Page URL (web page address)
- Issue encountered and if this was on a mobile or desktop device
- Any particular software or assistive technology being used (for example browser, screen reader)
We will aim to respond as quickly as possible and, if applicable, will work to develop a fix for this issue.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
The University of Surrey is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions below.
- Some of our links are non-descriptive to screen reader users. This fails WCAG success criterion 2.4.4 Link Purpose (In Context) (Level A)
- Some video content is not properly captioned or with audio descriptions. This fails WCAG success criteria 1.2.2 Captions (Pre-recorded) (Level A) and 1.2.3 Audio Description or Media Alternative (Pre-recorded) (Level A)
- Some of our PDFs and other documents published after 23 September 2018 - or published before that date but essential for administrative processes - don't fully meet accessibility requirements. For example, some do not have descriptive titles, this fails WCAG success criterion 2.4.2 Page Titled (Level A).
There are currently no accessibility issues on our website that we consider to be a disproportionate burden to fix.
- Captioning live video is exempt from meeting the accessibility regulations but the University is reviewing the platforms used to deliver live (virtual) events and the potential for auto captioning of live video is being considered through this process.
- Time-based media published before 23 September 2020 may not be fully accessible. This includes our video content published on platforms such as YouTube that is embedded on the website.
- Documents that were published on the website before 23 September 2018 that are not needed for active administrative processes relating to tasks performed by the University of Surrey.
- We use several third-party services and content across the website, such as live chat, social media feeds and more, we often do not have control over the accessibility of these types of content. Also, some of the University’s content owners may choose to link to third-party content hosted on external websites that are not owned, paid for, or developed by the University of Surrey. This content may not be accessible.
- Maps that are present on our website and are not used for navigational purposes are exempt under the accessibility regulations.
What we’re doing to improve accessibility
We are working to fix the issue of non-descriptive links, but as this is something that will need to be done by content editors checking and reviewing the many thousands of pages on the site, this work will take at least until the end of 2022.
The Digital Content team will be educating content editors and owners on accessibility compliance where their actions can cause non-compliance.
In addition, we aspire to move to a new web publishing model where content will be checked for accessibility compliance before being published to the live site.
We are working with content owners to ensure video content that is not yet properly captioned (or has an audio description) is either updated with captions or removed from the site. This work will be ongoing until the end of 2022.
We are working with content owners to ensure PDFs that are not yet accessible are properly marked up or made into accessible web pages. However, due to the large number of PDFs on our website, we will begin by ensuring our most-viewed PDFs essential to providing our services are accessible. This work will be ongoing until the end of 2022. We will then continue to work on making the remaining PDFs that fall within the scope of the accessibility regulations, accessible.
Preparation of this accessibility statement
This statement was first prepared on 21 September 2020. It was last reviewed on 13 June 2022.
This website was tested in July 2020. The test was carried out by the Digital Accessibility Centre.
The pages tested were chosen to test as full a range of CMS components and content types as possible.
With most issues identified in the report now resolved, we sought a retest from the Digital Accessibility Centre in May 2022 to validate the fixes.
The first part of the most recent audit by Digital Accessibility Centre was received on 1 June 2022, once we have fully reviewed this audit, we will update our accessibility statement. We will then plan the work that will address any issues found in the audit and this will be ongoing until the end of 2022.