IT induction for new staff
Welcome to the IT induction for new staff at the University of Surrey.
About IT Services
IT Services provides support to staff and students via the IT Service Desk who review requests and either respond or assign to teams.
Our IT teams work with you to identify IT requirements and support the delivery of solutions.
In addition, IT Services supports the activity of the University through the management of a robust infrastructure and systems development. We also support teaching and research in collaboration with the Education Office, the Digital Learning team and the Research and Innovation team.
Activating your IT account
Your IT account username and password will give you access to a number of services including email, OneDrive and access to computers on campus.
To start using these services you will need to activate your IT account.
There are two steps to setting up and activating your account. Please complete both steps.
Keeping data secure requires common sense: you must take steps to protect your computer and protect yourself, but you also need to consider the data that you and your colleagues use and how you use it. The following links provide information on University of Surrey data security and good practice:
- Cyber security and IT policies
- Information privacy and security
- Information Security Policy (PDF)
- Data Protection Policy (PDF).
Regulations for the use of IT facilities:
In addition, please see Information privacy and security.
Email, calendar and Office 365
Our University has a partnership called Surrey365 with Microsoft, to use Microsoft's Office 365 service.
Microsoft Office 365 offers the email service Outlook, with a 50GB mailbox, effective spam filtering and fast interface, as well as a calendar.
It also provides a suite of tools including Office applications such as Teams, OneDrive, Whiteboard, Planner and SharePoint to name but a few.
Please use MS Teams for virtual and blended meetings and collaborating.
Logging into Surrey365
Logging into Surrey365 for the first time:
- Go to surrey365.surrey.ac.uk
- When you log in for the first time you will be prompted to restart Outlook
- Once Outlook has restarted enter your IT account username and password. Your username must be followed by the suffix @surrey.ac.uk for example firstname.lastname@example.org.
If you are academic staff you will also need to ensure that your devices are setup for remote teaching – information can be found on SurreyLearn.
Explore quick links to all key University IT Services.
The University uses the eduroam wireless service. University provided computers are already configured to use eduroam. However, if you are prompted to login please enter your details in the following format email@example.com and password. Please refer to the wireless web pages for details of how to configure your personal devices.
Your line manager is responsible for arranging your IT equipment. Please check with them if you have any specific requirements.
Once you have settled into your workstation it is important to monitor and review your DSE set up. This will help ensure that you are as comfortable as possible and avoid any musculoskeletal problems that may arise from poor set up or posture. To understand more about your workstation set up you should access the online DSE training provided via SurreyLearn.
The University's SurreyPrint service allows you to securely retrieve your print job from any of the hundreds of multi-function devices across campus. To print to one from a university PC you will need to use the following print queue: \\PrintService\SurreyPrint.
This print queue is available on all University PCs in the normal ‘File-Print’ options of software applications such as Word and Excel. If you have a University-managed device and the option is missing please follow the instructions on this page to add it: https://it.surrey.ac.uk/printing-campus.
You can collect your print job from any campus printer by simply swiping your campus card and pressing 'Print' on the touch screen.
Read full instructions on printing, scanning and photocopying.
Microsoft OneDrive allows the sharing of large files to others (both within and outside the University) without transmitting the files by email.
Surrey Drop-Off is a service that allows users to move large files (up to 50GB) in and out of the University. All files can be encrypted and stored securely on Surrey servers, files can be sent to university and non-university staff.
There are a range of business and administration tools available at the University. Your manager will provide an overview of what systems you need and where you can access training to use them in the first instance.
Visit SurreyLearn for advice, support and training on a wide range of practices and tools that are used across the University to enhance learning, teaching and assessment.
Further support can be found on the IT pages of SurreyNet:
Help and support
- The IT pages on SurreyNet and SharePoint provide a range of useful information for current staff
- The IT Status Page provides information about service status and upcoming IT maintenance and incidents.
IT Service Desk
The Service Desk is the first point of contact for any question, problem or requests related to IT services. Our dedicated team of staff have a broad knowledge and in many cases can deal directly with requests.
Information and contact details for the IT Service Desk can be found on the contact us pages.
IT learning and training
Please see the IT and digital skills page for details of training courses and to search for learning resources suitable for self-study.
Requesting a new service
If you are thinking about acquiring or developing a new IT service to help you improve your processes, enhance teaching and/or research, then contact the IT Project Management Office at firstname.lastname@example.org as soon as you can.
Do you have any feedback on this induction information?
Please email your feedback to: email@example.com