Dr Emma Reardon is a Teaching Fellow and Early Career Researcher in Hospitality at the University of Surrey. Emma brings a wealth of industry knowledge and hands-on practitioner experience to her teaching and research endeavours.
Prior to joining the University of Surrey in December 2019, Emma was the Learning and Development Manager for the five-star Merrion Hotel in Dublin, Ireland. Emma’s professional experiences, in addition to her time in The Merrion Hotel, include various management roles held in luxury properties, such as Dromoland Castle Hotel and Country Estate, Hayfield Manor, Aghadoe Heights Hotel and Spa, and The Inn at Dromoland.
Emma completed her PhD on The Economics of Quality Management in the Irish Hotel Industry at Technological University Dublin in 2020. Emma is continuing her exploration into the factors pertaining to a systems approach to quality management in hospitality businesses, as well as the efforts required to monetise such resources, by expanding her expertise into workforce research. Emma also holds an MA (First Class Hons) in International Tourism from the University of Limerick, and a BA (Hons) in Business Studies with Event management from Limerick Institute of Technology. During her time at the University of Limerick, Emma was awarded The Kemmy Business School and Northern Trust Outstanding Scholar Award for her academic achievements.
Areas of specialism
Affiliations and memberships
Emma is currently working on forthcoming publications relating to her PhD. Her research interests and areas of specialism include:
- Service operations management
- Quality management
- Rooms division management
- Human capital development and education
Postgraduate research supervision
- Speciality Operations in Hospitality
- Rooms Division Management
- International Hospitality Operations Management
- Hospitality Events Management
- Operations Analysis
- Understanding Service Delivery