Nguyen Thi Kim Ngan

Postgraduate Research Student

MSc in Tourism Management, Bournemouth University

t.nguyen@surrey.ac.uk

Academic and research departments

Surrey Hospitality and Tourism Management.

About

My research project

Tourist perspectives on luxury hotel brands: Sustainability as the added value of experiences

My research project explores how tourists perceive luxury hotel brands in relation to their sustainability practices and how these perceptions influence the overall guest experience. In a hedonic context, this research examines which sustainable initiatives enhance the perceived value of luxury stays and how these initiatives influence tourists’ brand loyalty, satisfaction, and decision-making.

Supervisors

Pablo Pereira-Doel

Marion Karl

My qualifications

2015

MSc. Tourism Management

Bournemouth University

2013

Bachelor of Tourism and Hospitality Management

National Economics University

Affiliations and memberships

The Swiss Tourism for Sustainable Development (ST4SD)

The Swiss Tourism for Sustainable Development (ST4SD) project, financed by the Swiss State Secretariat for Economic Affairs (SECO), aims at making Vietnam’s tourism sector more sustainable and inclusive. The ST4SD project supports the implementation of action plans and strengthen public-private dialogue at both national and subnational level; establish a Swiss Executive Hospitality Training (EHT) programme at qualified Vietnamese training institutes and create a network of international, Swiss, and local tourism experts, and promote innovative concepts for businesses and destinations to strengthen sustainability, including the introduction of sustainability standards.