Dr Pablo Pereira-Doel

Lecturer in Hospitality Information Technology; Digital Lab Commercialisation Officer; ESRC-SeNSS Research Fellow; Sustainability Fellow at Institute for Sustainability

PgCert, MSc, FHEA

+44 (0)1483 686714

p.pereiradoel@surrey.ac.uk

https://showeringsmartly.com/

50 AP 02

By appointment, please email me

Academic and research departments

Faculty of Arts and Social Sciences, School of Hospitality and Tourism Management, Centre for Sustainability and Wellbeing in the Visitor Economy, Centre for Digital Transformation in the Visitor Economy, Institute for Sustainability.

About

Biography

Dr Pablo Pereira-Doel is a lecturer in Hospitality Information Technology, an ESRC-SeNSS Research Fellow, and an ESRC-IAA Commercialisation Fellow at the School of Hospitality and Tourism Management. After several years in the hospitality/tourism industry in Spain, France, The Gambia, and the UK, he is now an applied social scientist who uses sustainability-oriented innovations, consumer nudging, persuasive communication, design thinking, and experimental research methods to create positive pro-environmental behaviour change. His consumer and industry testing research contributed to developing a smart water-saving technology to nudge users to take shorter showers.

Pablo's problem-solving transdisciplinary research has involved partnerships with several companies in the hospitality industry (e.g. Scandic, Hilton Hotels & Resorts, TUI, Hostelling International, and others) and beyond (e.g. Aguardio ApS, Anglian Water, Northumbrian Water, L'Oréal, and the UN Environment Program). He is currently consulting for L'Oréal on experimental research.

His research has been funded through internal scholarships, an ESRC SeNSS Industry Engagement Fund, two ESRC Impact Acceleration Funds, a UKRI Global Challenges Research Fund, and an ESRC Postdoctoral Fellowship. Pablo is the first researcher in the UK to be awarded an ESRC postdoctoral fellowship in the hospitality/tourism field.

Areas of specialism

Sustainability-oriented technology and innovation; Pro-environmental behaviour; Persuasive communication; Behavioural change; Experimental research methods; Water conservation; Systems/services/products design; Biometric technology (eye tracking, galvanic skin response, facial recognition); Open research

University roles and responsibilities

Biometric Lab Commercialisation Officer

News

02 NOV 2022

Cohort of Commercialisation Fellows grows in 2022-23

Intl Hospitality Mgmt with Digital Innovn class pic 2022

09 AUG 2022

Increasing the hospitality sector's resilience through digital innovation

In the media

24 January 2022

Surrey living lab experiment results in reduced shower times

Research

Research projects

Showering Smartly

Freshwater availability is under severe pressure, exacerbating alongside the ongoing climate crisis. This project, developed in close partnership with the industry, strengthens the business case for sustainability engagement and advances the sustainability agenda by developing interventions to optimise the effectiveness of combining innovative technology and behavioural change. The project delivers a positive impact by reducing the pressure on water and energy resources, reducing carbon emissions, and lowering utility costs.

Teaching

UNDERGRADUATE

Technology, Media, and Data

POSTGRADUATE

Technology, Change, and Innovation
Business Analytics
Designing Digital Services
Dissertation

Publications

Pablo Pereira-Doel (2016) Engaging customers through sustainability communications in small tourism accommodation websites

The research builds for the first time on the boundaries between two sets of literature. First, the motivations of small tourism accommodation providers for acting sustainably. Secondly, how such providers should communicate sustainability to the market. This study examines the reasons why six small tourism accommodations engage in sustainability practices and how that is reflected on their websites. The study (1) exposes three motivations to act sustainably; (2) reflects on some of the challenges encountered when communicating sustainability; and (3) reflects on how the six businesses use persuasion communicating their sustainability practices. This paper highlights the importance of the message, which needs to be credible, customer-focused and persuasive to be effective. All three aspects score low in the businesses analysed, demonstrating a missed opportunity of using sustainability communications to enhance the quality of the product, improve the customer experience, secure marketing advantage and contribute to repeats and referrals.

Pablo Pereira-Doel, Xavier Font, Kayleigh Wyles, Jorge Pereira-Moliner (2019) Showering Smartly. A Field Experiment Using Water-saving Technology to Foster Pro-environmental Behaviour among Hotel Guests

Hotel guests’ behaviour is crucial to reduce water depletion, energy use and carbon emissions. In this covert field experiment we assessed the effectiveness of real-time feedback provided by smart water-saving technology in fostering hotel guests to shorten their showers. A 12,06% reduction in showering time (=1,962) confirms that real-time feedback is effective in eliciting pro-environmental behaviour, even in hedonic contexts. Moreover, results suggest that even with no real-time feedback, the regular shower in a hotel may be shorter than at home. Tourism can be a force for good and the use of technology can shape pro-environmental behaviour among the public.

Pablo Pereira-Doel, Xavier Font, Kayleigh Wyles, Jorge Pereira-Moliner (2022) Showering smartly in tourism accommodations

This article reports the effectiveness of technology that provides eco-feedback, along with priming, anchoring and goal-setting, to reduce shower lengths in two randomized field experiments developed in six tourism accommodations across Denmark, Spain, and the UK. Shower length is found to be 13.56% shorter when real-time continuous eco-feedback is provided compared to a control. The presence of messages using priming, anchoring, and goal-setting techniques further reduces shower duration, with the largest reduction in shower length, of 21.27% over the control, being achieved by a message priming selfless values with low anchor/goal-setting, which reflects a high effort target. The study validates, and expands, the Feedback Intervention Theory and, methodologically, uses smart technology to collect actual shower data unobtrusively. This article advances the sustainability agenda in relation to water conservation and pro-environmental behavior change, emphasizing the higher effectiveness of combining technology with behavioral change to foster pro-environmental behavior, compared to technology alone.

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