Transcripts, certificates and references

Applications should be made in writing to the address below, or via email to examinations@surrey.ac.uk and must state the reason for requesting a new original certificate. 

Replacements can only be issued in cases where the original has been irretrievably lost. In view of this, those applying for replacements are reminded that their letter or email constitutes a declaration that this is true. 

There is a fee of £45 for this service. 

Replacement degree certificates are normally produced within 20 working days from confirmation of receipt of fee. Please note that during busy periods, this may take a little longer.

Photocopies of original certificates may be sent to the address at the bottom of the page. Or they certificates may be scanned and emailed to examinations@surrey.ac.uk. 

A member of the Assessment and Awards Office staff will stamp and sign the photocopies as authenticated copies of the original document, and then return them to a specified address. 

There is a charge of £12 for one to six copies but you must make it clear how many you want at the time of request. 

Certified copies are normally produced within 10 working days of confirmation of receipt of fee. Please note that during busy periods, this may take a little longer.

About the Higher Education Achievement Report (HEAR)

The HEAR is an official electronic document which provides detailed information about your learning and achievement at the University to supplement your traditional degree classification.  

This electronic document can be used by you to evidence your higher education credentials and to support your transition to work or further study.    

It provides a broad range of academic information including:

• Overall qualification and classification
• Modules and credits studied for the qualification
• The assessment taken
• The marks/grades achieved
• Dissertation title (where relevant)
• Any professional body accreditations
• Additional recognised activities including, volunteering, training courses, national level sports activities and prizes. 

How to access your HEAR

You have free online access to your HEAR and related services via the Gradintel website. Please note this is only available to undergraduates from the Class of 2013 onwards and postgraduates from Class of 2014 onwards.

You will have been registered for the HEAR service by the University and to access it you must have activated your account:

1. You will receive an email with an activation link to set up your account 
2. Once your account has been activated you should log into your account 
3. Go to University Services and use the My HEAR tab to access your HEAR transcript when it is made available. 

All graduating students are issued with a final HEAR which replaces the transcript.  

If you require copies of your transcript there is a charge of £35 for one to six copies but you must make it clear how many you want at the time of request.

Former students of all associated institutions should contact the registry of the associated institution they attended for transcripts related to their period of study. 

Transcripts are normally produced within 10 working days of confirmation of receipt of fee. Please note that during busy periods, this may take a little longer.