Copies of certificates and transcripts
Find out how you can access or request your official documents (award certificates, transcripts and award letters) and how third parties can verify your award.
Award certificates
The Exams, Graduations and Awards Office is responsible for issuing award certificates and authenticated (certified) photocopies of award certificates for the University.
If you are unsure which document you need, please email examinations@surrey.ac.uk.
| Institutions | Who can request a replacement award certificate or certified copies? |
|---|---|
| University of Surrey | All graduates |
| GSA | Graduates from 1996 onwards who were on full degree programmes. If you graduated prior to 1996, please contact alumni@surrey.ac.uk. |
| Battersea College of Technology | Graduates may request an honorary certificate from the University of Surrey. Please contact examinations@surrey.ac.uk for more information. |
| Associated institutions | |
| St Mary’s University, London | Graduates whose studies began between 1984 and 2006. If you graduated prior to 1983 or from 2007 onwards, please visit the St Mary’s Alumni website. |
| University of Roehampton, London | Graduates whose studies began between 1984 and 2004. If you graduated prior to 1983 or from 2005 onwards, please visit the University of Roehampton website. |
| Farnborough College | Graduates from validated programmes. Please contact your institution prior to purchasing. |
| ACM Music School | Graduates from validated programmes. Please contact your institution prior to purchasing. |
Applications should be made in writing, either by:
- Emailing examinations@surrey.ac.uk, or
- Posting your request to:
Exams, Graduations and Awards Office
Academic Registry, Senate House
University of Surrey
Guildford
Surrey
GU2 7XH
You must state the reason for requesting a new original award certificate, along with your:
- URN (if known)
- Full name at the time of study
- Programme of study
- Start and end years
- Date of birth
Replacements can only be issued where the original has been irretrievably lost. Your letter or email constitutes a declaration that this is true.
There is a fee of £45 for this service, payable via the online store, under “replacement award certificate”. If you require courier delivery, please select the courier option in addition to any documents requested.
Replacement award certificates are normally produced within 20 working days from confirmation of receipt of the fee. During busy periods, this may take longer.
Certified copies are photocopies of your original award certificate that are stamped and signed by the University to confirm they are authentic copies of the original document. Please note they are not certified/authenticated by a solicitor or person of legal standing. If you want this level of certification you will need to arrange this yourself.
To request certified copies:
- Take a photocopy of your original award certificate.
- Scan the photocopy.
- Email the scanned copy to examinations@surrey.ac.uk.
The Exams, Graduations and Awards Office will produce stamped and signed copies and return them to the address you specify.
There is a charge of £12 for six certified copies, payable via the online store, under “certified copies – pack of 6”. If you require courier delivery, please select the courier option in addition to any documents requested.
Certified copies are normally produced within 10 working days of confirmation of receipt of the fee. During busy periods, this may take longer.
Transcripts
A transcript is an official record of your modules, credits and marks. Graduates are no longer provided with a printed transcript during their graduation ceremony.
How you obtain your transcript depends on:
- Your level of study (undergraduate, postgraduate, PhD)
- The year your award was made
- Whether you studied at the University of Surrey, GSA, or an associated institution
| Institutions | How graduates can access their transcript |
|---|---|
| University of Surrey | |
| Degrees awarded before 2008 | Please contact examinations@surrey.ac.uk. |
| Degrees awarded between 2008 and 2012 (UG) / 2013 (PG) | Paper and PDF transcripts can be purchased from the online store. |
| Degrees awarded from 2013 (UG) / 2014 (PG) | Please refer to your HEAR (see information below). |
| PhD graduates | As doctoral degrees are research‑based, no transcript is provided. Please contact the Doctoral College for further information. |
| GSA | |
| Degrees awarded before 2010 | Limited information is held by the University. Please contact alumni@surrey.ac.uk. |
| Degrees awarded from 2010 | Please refer to the University of Surrey guidance above. |
| Associated institutions | |
| St Mary’s University, London | We do not hold your transcripts. Please contact the registry of your institution directly. |
| University of Roehampton, London | We do not hold your transcripts. Please contact the registry of your institution directly. |
| Farnborough College | We do not hold your transcripts. Please contact the registry of your institution directly. |
| ACM Music School | We do not hold your transcripts. Please contact the registry of your institution directly. |
| Battersea College of Technology | We do not hold your transcripts. |
About the HEAR
The HEAR is an official electronic document which provides detailed information about your learning and achievement at the University, to supplement your traditional degree classification.
You can use the HEAR to evidence your higher education credentials and to support your transition to work or further study.
It provides a broad range of academic information, including:
- Overall qualification and classification
- Modules and credits studied for the qualification
- Assessments taken
- Marks and grades achieved
- Dissertation title (where relevant)
- Any professional body accreditations
Additional recognised activities, including volunteering, training courses, national‑level sports activities and prizes
Who receives a HEAR?
The HEAR is available for:
- Undergraduates: Class of 2013 onwards
- Postgraduates: Class of 2014 onwards, who were registered from 2012 onwards
If you studied at Surrey before these dates, you will not have a HEAR. You can instead request paper or PDF transcripts (see Copies of transcripts below).
How to access your HEAR
You can access your HEAR free of charge via the Gradintel website.
- The University registers you for the HEAR service.
- You receive an email from Gradintel with an activation link.
- Use this link to create and activate your Gradintel account.
- Log in to Gradintel, go to University Services, and select My HEAR to view your HEAR when it is available.
Your Gradintel account must be created directly from the registration email sent to you.
For any queries about the HEAR, or if you need your username or a new registration link (for students from 2012 onwards), please email HEAR@surrey.ac.uk.
All graduating students from the University of Surrey (including GSA) are now issued with a final electronic HEAR, which replaces the traditional transcript (see HEAR section above).
Students who graduated from Surrey from 2008 onwards can purchase copies of their transcript via the online store. You can purchase:
- Paper transcripts
- Under “transcripts – pack of 6”
- Cost: £35 for a pack of six
- PDF transcript
- Under “transcripts – PDF copy”
- Cost: £12
Processing time
Transcripts are normally produced within 10 working days of confirmation of receipt of the fee. During busy periods, this may take longer.
Records before 2008
We do not hold module results electronically prior to 2008.
- For transcripts before 2008, email examinations@surrey.ac.uk before making any payment.
- These requests involve a search through paper archives, will take longer, and cannot be guaranteed to be successful.
Letters of award confirmation
A letter of award confirmation confirms that you studied at the University of Surrey and/or an associated institution, and the award you received.
For graduates of the University of Surrey:
- Undergraduate degrees: Graduated after 2013
- Postgraduate degrees: Graduated after 2014
Your Award Letter is held by Gradintel alongside your HEAR. Please check your Gradintel account before requesting a separate letter (see HEAR section above).
If you require a letter confirming that:
- You were a student at the University of Surrey, or
- You studied at one of the associated institutions,
please contact the Exams, Graduations and Awards Office at examinations@surrey.ac.uk.
To request a letter:
- Email examinations@surrey.ac.uk with your details and what you need the letter to confirm.
- Pay the fee via the online store, under “letter confirming award/location of study letter – pack of 6”:
- Cost: £12 for a pack of six letters
Letters of confirmation are normally produced within 10 working days of confirmation of receipt of payment. During busy periods, this may take longer.
Documents for specific organisations
If you require documents to be sent to:
- WES (World Education Services – US/Canada)
- BOLE (New York Board of Law Examiners)
- DOATAP (Greece)
- A Nursing Widening Access letter
Please email examinations@surrey.ac.uk with full details. The team will advise you on the correct process.
Third‑party requests
The University of Surrey does not accept reference or education verification requests from third parties (such as employers, professional bodies or background screening agencies) by email, telephone or fax.
All external third‑party requests for verification of awards must be made via Higher Education Degree Datacheck (HEDD), an online electronic verification service that is universally accepted.
Third parties should:
- Visit the HEDD website.
- Select the University of Surrey.
- Follow the instructions to submit an online verification request.
This process applies to verification requests for University of Surrey awards, including those for graduates of associated institutions where the award was conferred by the University.