Transcripts, certificates and references

Find out how to order a copy of your degree certificate and access your transcript.

Award certificates

The Assessment and Awards Office is responsible for issuing award certificates and authenticated photocopies of award certificates for all University of Surrey, University of Surrey, Roehampton and associated institution students. 

Applications should be made in writing to the address below, or via email to examinations@surrey.ac.uk and must state the reason for requesting a new original certificate. 

Replacements can only be issued in cases where the original has been irretrievably lost. In view of this, those applying for replacements are reminded that their letter or email constitutes a declaration that this is true. 

There is a fee of £45 for this service. 

Replacement degree certificates are normally produced within 20 working days from confirmation of receipt of fee. Please note that during busy periods, this may take a little longer.

Photocopies of original certificates may be sent to the address at the bottom of the page. Or they certificates may be scanned and emailed to examinations@surrey.ac.uk

A member of the Assessment and Awards Office staff will stamp and sign the photocopies as authenticated copies of the original document, and then return them to a specified address. 

There is a charge of £12 for one to six copies but you must make it clear how many you want at the time of request. 

Certified copies are normally produced within 10 working days of confirmation of receipt of fee. Please note that during busy periods, this may take a little longer.

Transcripts

About the Higher Education Achievement Report (HEAR)

The HEAR is an official electronic document which provides detailed information about your learning and achievement at the University to supplement your traditional degree classification.  

This electronic document can be used by you to evidence your higher education credentials and to support your transition to work or further study.    

It provides a broad range of academic information including:

  • Overall qualification and classification
  • Modules and credits studied for the qualification
  • The assessment taken
  • The marks/grades achieved
  • Dissertation title (where relevant)
  • Any professional body accreditations
  • Additional recognised activities including, volunteering, training courses, national level sports activities and prizes. 

How to access your HEAR

You have free online access to your HEAR and related services via the Gradintel website.  

You will have been registered for the HEAR service by the University and to access it you must have activated your account:

  1. You will receive an email with an activation link to set up your account 
  2. Once your account has been activated you should log into your account 
  3. Go to University Services and use the My HEAR tab to access your HEAR transcript when it is made available. 

All graduating students are issued with a final HEAR which replaces the transcript.  

If you require copies of your transcript there is a charge of £35 for one to six copies but you must make it clear how many you want at the time of request.

Former students of all associated institutions should contact the registry of the associated institution they attended for transcripts related to their period of study. 

Transcripts are normally produced within 10 working days of confirmation of receipt of fee. Please note that during busy periods, this may take a little longer.

Letters of award confirmation   

If you require a letter confirming that you were a student at the University of Surrey, or any of the associated institutions should contact the Assessment and Awards Office, email examinations@surrey.ac.uk or write us at the address below. 

There is a charge of £12 for one to six copies but you must make it clear how many you want at the time of request. 

Letters of confirmation are normally produced within 10 working days of confirmation of receipt of fee. Please note that during busy periods, this may take a little longer.

How to pay

Former students requesting replacement certificates, additional copies of transcripts or letters confirming awards (including DOATAP) must use our online store to pay for services first.

Contact us

To speak to the Assessment and Awards team please email examinations@surrey.ac.uk or call +44 (0)1483 689037.

  • Assessment and Awards Office
    University of Surrey 
    Senate House 
    Guildford 
    Surrey GU2 7XH

Third-party requests

Please note that the University can no longer accept reference or education verification requests via email, telephone or fax from third parties. This includes any potential employers. The process for alumni remains the same.

All reference requests and education verification requests from external third parties will be managed through Higher Education Degree Datacheck (HEDD) and their online verification service. Please visit HEDD for further information.