Replacement certificate

Applications should be made in writing to the address below, or via email to examinations@surrey.ac.uk and must state the reason for requesting a new original certificate. 

Replacements can only be issued in cases where the original has been irretrievably lost. In view of this, those applying for replacements are reminded that their letter or email constitutes a declaration that this is true. 

There is a fee of £45 for this service payable via the online store (Replacement Award Certificate).

Replacement degree certificates are normally produced within 20 working days from confirmation of receipt of fee. Please note that during busy periods, this may take a little longer.

A photocopy of the original certificates must be scanned and emailed to examinations@surrey.ac.uk. 

The Assessment and Awards Office staff will produce stamped and signed copies to show these are authenticated copies of the original document, and then return them to a specified address. 

There is a charge of £12 for six copies payable via the online store (Certified Copies – Pack of 6).

Certified copies are normally produced within 10 working days of confirmation of receipt of fee. Please note that during busy periods, this may take a little longer.

About the Higher Education Achievement Report (HEAR)

The HEAR is an official electronic document which provides detailed information about your learning and achievement at the University to supplement your traditional degree classification.  

This electronic document can be used by you to evidence your higher education credentials and to support your transition to work or further study.    

It provides a broad range of academic information including:

• Overall qualification and classification
• Modules and credits studied for the qualification
• The assessment taken
• The marks/grades achieved
• Dissertation title (where relevant)
• Any professional body accreditations
• Additional recognised activities including volunteering, training courses, national-level sports activities and prizes.

How to access your HEAR

You have free online access to your HEAR and related services via the Gradintel website. Please note this is only available to undergraduates from the Class of 2013 onwards and postgraduates from Class of 2014 onwards who were registered from 2012 onwards.

If you were at Surrey before this you can request paper copies of your transcript (see section below).

You will have been registered for the HEAR service by the University and to access it you must have activated your account:

1. You will receive an email with an activation link to set up your account 
2. Once your account has been activated you should log into your account 
3. Go to University Services and use the My HEAR tab to access your HEAR transcript when it is made available. 

To access your HEAR your Gradintel account must be created directly from this registration email.

For any queries relating to the HEAR please email HEAR@surrey.ac.uk. For students from 2012 onwards we can provide your username if you have forgotten it or send a registration link to create an account

Paper transcripts or pdfs are available from 2008 onwards through the online store (Transcripts- Pack of 6).

Requests for transcripts from before 2008 should be made to examinations@surrey.ac.uk prior to making payment as these will require a physical search of paper archives.

All graduating students are now issued with a final electronic HEAR (accessed via the Gradintel website) which replaces the transcript. Please note this is only available to undergraduates from the Class of 2013 and postgraduates from Class of 2014 onwards who were registered during/after 2012.

Students who graduated from Surrey from 2008 onwards can purchase paper copies of their transcript via the online store (Transcripts- Pack of 6). There is a charge of £35. There is also an option to purchase a PDF copy for £12 (Transcripts - PDF copy).

Former students of all associated institutions should contact the registry of the associated institution they attended for transcripts related to their period of study. 

Transcripts are normally produced within 10 working days of confirmation of receipt of fee. Please note that during busy periods, this may take a little longer.

Please note that we do not hold module results electronically prior to 2008. A request for a transcript from an earlier period should be made to examinations@surrey.ac.uk. Such a request would involve a search through paper archives so will take longer and we cannot guarantee to be successful.