Campus service opening times

The majority of our services, buildings and spaces are now open! If the situation changes in response to the pandemic, we will provide updates on this page.

You are required to wear a face covering in all shared indoor University spaces, including while moving through buildings and within teaching, learning and study environments. In some exceptional circumstances a face covering will not be required: these circumstances are outlined in our face coverings policy.

Please pay attention to our Covid-secure signage around campus. In accordance with UK government guidance, the University has taken action to reconfigure spaces to create appropriate social distancing at 2m (where this is viable) or at 1m with added risk mitigation measures in place. All measures have been implemented following formal risk assessment. 

There are a number of outlets on campus where we are required to track people’s attendance – such as catering outlets – because it will help with contact tracing should we get positive cases. Please scan QR codes when asked to do so, or use your University cards for entry, as this will help us keep you informed should we need to support Public Health England with contact tracing.

The Library is open 24/7. Visit the MySurrey Library pages for more information.

 

MySurrey Hive is now fully open daily (including weekends), 8:30am – 11:30pm.

Staff will be available to assist you within the Hive, Monday to Friday:

  • 8:30am – 5pm a full team of staff will be available to offer support
  • 5pm – 9pm our Student Hive Mentors will be looking after the space
  • 9pm – 11:30pm the space will be open to all

All Academic Hives are closed – please contact your faculty's Academic Hive via email for support.

Employability and careers appointments can be booked on Surrey Pathfinder, or you can reach the team via email

The Students' Union is open 9am - 5pm but on an appointment only basis. To make an appointment contact the relevant member of staff or ussu.information@surrey.ac.uk. For academic advice, please contact ussu.advice@surrey.ac.uk.

Security are operating 24/7 as normal across both campuses.

The Wellbeing and Welfare services are running phone and video call appointments. This includes:

Other services

Staff and students can also access a number of other services including Samaritans and Togetherall.

GP surgeries are still offering doctor and nurse consultations, but most will be over the phone. Contact your surgery for more information.

We have introduced reduced seating capacity and new ways to order in the majority of our campus catering outlets. Details of our Covid-secure catering measures can be found here.

The Round app has been introduced in many outlets to help with social distancing. In these outlets, orders for food must be exclusively placed and paid for via this app, so download Round now on Apple or Google app stores.

You'll be able to check which outlets are open, view menus and opening times, place your orders and make payments via the app. Allergen information for all our dishes is also available to help you make your selection. Order for collection to take away or if eating-in, place your order when seated at your table and your food will be brought to you.

Following the new lockdown restrictions, we have made some adjustments to our catering provision:

  • Heart + Soul, The Hideout and Starbucks @ Stag Hill all remain open with seating for individuals or household/support bubbles.
  • Pizzaman is offering take-away only.
  • Lakeside Coffee Shop, Lakeside Restaurant, Wates House, Rubix Lounge, The Marquee, Young's Kitchen, Starbucks @ SSP and Bench Bar @ SSP are temporarily closed.

All facilities are only available for staff and students.

These outlets are open as follows:

      Heart + Soul (Round app)

      • Monday to Friday, 10am - 8pm
      • Saturday, 12noon - 8pm

      The Hideout (Round app)

      • Monday to Friday, 9am - 4pm

        Pizzaman

        • Monday to Saturday, 11:30am - 10pm

        Starbucks @ Stag Hill 

        • Take-away only
        • Monday to Friday, 8:30am - 5pm 
        • Saturday and Sunday, 10am - 5pm

                  The following outlets are temporarily closed:

                  • Hillside
                  • Lakeside Coffee Shop
                  • Lakeside Restaurant (Round app)
                  • Wates House
                  • Young's Kitchen
                  • Bench Bar @ Surrey Sports Park
                  • Starbucks @ Surrey Sports park
                  • Rubix Lounge
                  • The Marquee on PATs Field
                  • Café Priestly Road

                  The following outlets are closed until further notice:

                  • ThEATre (GSA)
                  • Vet School Coffee Shop

                  Simply Fresh

                  • Monday to Friday, 8am - 7pm
                  • Saturday to Sunday, 10am - 6pm

                  The Post Office @ Simply Fresh

                  • Monday to Friday,12pm - 5.30pm
                  • Saturday, 10am - 1pm
                  • Sunday, CLOSED

                  Tesco Superstore Guildford

                  • Monday to Saturday, 6am - midnight
                  • Sunday, 9:30am - 4pm

                  Thursday market

                  • Unique Fruit, our Thursday Market fruit and veg traders, sells good quality fresh fruit and vegetables at affordable prices and takes place every Thursday on the AP Piazza between 8.30am - 4.30pm.
                  • They also now have a website, so if you live in Guildford or you're on campus, you can order your weekly fruit and vegetables to your doorstep.⁠
                    ⁠(Due to high demand, please allow 1-2 days to receive a phone call from the Unique Fruit team, regarding your order.⁠)

                  Appleseed

                  Appleseed Bookshop will be offering a click and collect service during the lockdown period, as well as continuing their online delivery service:

                  • Monday to Friday, 9am - 5pm

                   

                  Stag Hill

                  • Monday to Friday, 8am - 8pm
                  • Saturday, 10am - 6pm
                  • Sunday, CLOSED

                  Manor Park

                  • Monday to Friday, 8am - 8pm
                  • Saturday, 10am - 6pm
                  • Sunday, CLOSED

                  Out of Hours support remain in place, a call point to security is available at each Reception main entrance for assistance 24/7. Security available 24/7 on the ground floor of Senate House/ Manor Park Reception.

                  Emergencies - Contact Security Services on 01483 683333

                  Non-emergencies - Contact Security Services on 01483 682002

                  All campus launderettes are fully operational. Please respect social distancing when using them and do not visit if you are showing symptoms of Covid-19. If you have had Covid-19, please don't visit the launderette for 72 hours after your self-isolation period ends.

                  Post and parcel collection from Central Distribution, Manor Park Reception and Battersea Court is available at the following times:

                  • Monday to Thursday, 8am-5pm
                  • Friday 8am-6pm

                    All maintenance and portering requests need to be reported to the Customer and Business Services team so that they can be tracked, the appropriate resource can be arranged and the task can be prioritised accordingly.

                    You can make a request online or call 01483 689230 (ext. 9230).

                    Helpdesk

                    The EFCS helpdesk is open at the following times: 

                    • Monday to Friday, 7am - 6pm
                    • Saturday and Sunday, CLOSED

                    You can also email efcshelpdesk@surrey.ac.uk or call 01483 689230 (ext. 9230).

                    Surrey Sports Park is now temporarily closed until further notice. For the latest information visit their website or contact them by email.

                    Unitemps drop-ins are cancelled until further notice.

                    The Unitemps team is operating remotely and can be contacted (Monday to Friday, 9am to 5pm) by email to support you with your requirements: unitemps@surrey.ac.uk

                    If you provide any of the services featured above and would like to share an update on new opening times or booking processes, please email Laura Butler in the Communications team.