Finance FAQs
Answers to common finance questions.
Throughout the pandemic it has been demonstrated that payment of tuition and accommodation fees via electronic means is the clear preference for students.
As such, and to discourage students from carrying large amounts of cash around campus and the surrounding areas, the University no longer accepts cash payments for tuition and accommodation fees. All payments should be made using the alternative methods available, which includes online and bank transfer options.
If you require assistance with making an online payment you can visit MySurrey Hive on the Stag Hill campus for support.
Tuition fee invoices
Tuition fee invoices are issued at the beginning of the University’s academic year following registration and as appropriate during the year for new students or non-structured programmes. Invoices will be sent to your University email address.
If you are expecting a tuition fee invoice at the beginning of an academic year and have not received it by November, please email feesandfunding@surrey.ac.uk.
Accommodation fee invoices
Accommodation fee invoices are issued within 10 days of your licence start date. Invoices will be sent to your University email address.
If you do not receive your accommodation fee invoice within 10 days of your licence start date. please email accommodation@surrey.ac.uk.
Recognising if you have received a scam invoice
All our invoices are emailed to your University of Surrey email address, in HTML format, and have the University of Surrey logo on them plus the payment dates that you are required to pay by.
You may receive scam or fake emails that demand up front or cash payments to non-University of Surrey bank or email accounts. If you think that you may have incorrectly paid a false invoice, please get in touch with feesandfunding@surrey.ac.uk who will be able to check the legitimacy of the request.
Please note, we will never email you asking for bank or credit/debit card details.
Cash payments for invoices
Throughout the pandemic it has been demonstrated that payment of tuition and accommodation fees via electronic means is the clear preference for students.
As such, and to discourage students from carrying large amounts of cash around campus and the surrounding areas, the University no longer accepts cash payments for tuition and accommodation fees. All payments should be made using the alternative methods available, which includes online and bank transfer options.
If you require assistance with making an online payment you can visit MySurrey Hive on the Stag Hill campus for support.
Please ensure that you are using your seven-digit University number to login. The epayment website will only allow you to login if there are outstanding fees on your account.
Note: it may take up to two working days after you receive a new invoice before you are able to login or before the invoice appears on the epayment system. If you received an invoice more than two working days ago and you are still unable to login please email student-receivables@surrey.ac.uk.
If you are a current student looking to make a tuition fee prepayment before receiving your invoice please use the prepayment link.
Missing reference numbers on your payment
If your University number is not put as a reference, the Flywire Experience team will send an email to the registered email address for confirmation as to who has sent the funds. You will likely need to provide proof of transfer, and then the team will manually match the payment to the booking.
We can accept payments made by anyone on your behalf. Pay now
Payment confirmation
If your payment via the epayment gateway was successful you should receive an automated confirmation email of your transaction with a reference number starting “ACCT”. Please note this email may not be immediate and could take a few hours before reaching your inbox.
The epayment website does not update in live time. It will take approximately two working days for any payments to be reflected on the epayment website. Once your account is clear you will not be able to login to the epayment website.
Pay your CPD and short course fees
You can register and pay for most of our CPD and short courses on our online store. Please check on the relevant CPD and short course page for full details of how to pay.
Making multiple payments for fees
You can overtype the amount that shows on the e-payment website, therefore allowing you to pay in multiple payments. Please ensure that all payments are made before the instalment due date.
The e-payment website does not update in live time. It will take approximately two working days for any payments to be reflected on it. Therefore please be careful not to duplicate your payments.
If your payment was successful you should receive an automated confirmation email, however this may take a few hours to reach your inbox.
Please pay tuition fees and accommodation payments in separate transactions with the correct relevant references.
Requesting a receipt
If you require an official fees paid letter with University stamp on please contact MySurrey Hive via Surrey Support, and select "Money and Finance" as your enquiry topic.
It will take approximately two working days for any payments to be reflected on the epayment website.
Please be careful not to duplicate your payments. If your payment was successful you should receive an automated confirmation email, however this may take a few hours to reach your university inbox.
Discrepancies with your accommodation invoice
If you have made a £250 pre-payment to secure your accommodation, the £250 will go towards your first accommodation instalment. The amount shown on the epayment website should be the balance you have left to pay. The £250 prepayment is not refundable as it goes towards your accommodation fees.
If you have made a pre-payment before receiving your tuition fee invoice you may see an invoice for the amount you have pre-paid appearing on the epayment website. The invoice number should be different to the invoice number on any invoice which you have received by email. This invoice should disappear from the epayment website after a few days once your prepayment has been applied against it.
If you are in any doubt, please email student-receivables@surrey.ac.uk.
Postgraduate tuition fee due dates
Postgraduate (initial year)
- 3 instalments - £2,000 by 1 August followed by
- 50% of balance October (exact date variable)
- 50% of balance 31 January.
Postgraduate (subsequent years)
- 2 instalments
- 50% October (exact date variable)
- 50% 31 January.