The VC Changing Practice Project privacy notice
The VC Changing Practice Project is part of University of Surrey. We are registered as a controller with the Information Commissioner’s Office (our notification number is Z6346945) and we are committed to ensuring that the personal data we process is handled in accordance with data protection legislation. We have a named Data Protection Officer, who can be contacted via dataprotection@surrey.ac.uk.
One of our responsibilities is to tell you about the different ways we collect and use your personal data. This statement provides details about these uses. In addition to this statement, you may be given further information about the uses of your personal data when you use certain services offered by the University of Surrey.
The Virtual Consultation (VC) Changing Practice Project seeks to understand the view and experiences of video or telephone consultations in general practice and community care services. We seek to improve support for people with learning disabilities, their families, carer/support workers and health care staff who use VC to manage their or others health.
For more information you can contact Dr Freda Mold at freda.mold@surrey.ac.uk
The VC Changing Practice Project is part of University of Surrey.
By registering to access the VC Changing Practice resources and with your permission, we will be collecting the following personal data:
- Your name and email address
- Your main role related to your interest in downloading the VC Changing Practice Project Resources (for example, you are a patient, family member, carer/support worker, or health and community professional or academic/researcher)
- If you are a professional, it would be useful to know your service/university name and geographic location, including county.
The personal data we hold about you consists of [your name and email address/ role/professional group/ service name and geographical region/area]. We only collect the data we need and keep that data up to date.
We receive this data from you when you download the project resources.
The University collects only the data we need and we keep the data up to date and only for as long as it is needed.
We collect your personal data in order to:
- Contact you to find out if/how you have used the VC Changing Practice Project Resources and receive any other feedback you wish to give us on our research and improvements to the resources.
- We would also like to contact you at a later time to signpost you to new iterations of the resources.
- Monitor what types of individuals are using the VC Changing Practice Project Resources
- Monitor what type of services are using the VC Changing Practice Project Resources
- Monitor where the VC Changing Practice Project Resources are being used geographically (Region/Country).
We take our obligations for data handling very seriously and it is therefore important for you to know the lawful basis for us processing your information:
We process data to ensure that we can carry out our public role as an educational and research establishment, meeting legal, moral and contractual obligations as laid out in the University’s Charter.
We process data because you give us your consent, specifically by agreeing to be contact by the VC Changing Practice lead and by providing us with your contact details, role and service details at the point of downloading the projects resources.
We do not use the data we collect to make decisions about individuals or to analyse information on an individual level.
The University processes personal data and special category data in accordance with data protection legislation and its own Data Protection Policy.
We collect the data about you from the form that you complete prior to downloading the VC Changing Practice Project resources. The data is then kept in a database and used to achieve the purposes stated above.
The University processes personal data and special category data in accordance with data protection legislation and Our Data Policy Statement (PDF) (incorporating Information Security Policy).
The University collects only the data we need, and we keep the data up to date and only for as long as it is needed. Your data will be kept for five years and then destroyed.
We will not share your information with anyone outside of the VC Changing Practice team.
As an individual whose data we process (a data subject), you have certain rights in relation to the processing. You can find detailed information about your rights as a data subject on the University’s webpage.
You have the right to:
- withdraw your consent for us to process your personal data where we have relied on that consent as our basis for processing your data.
- Ask us to confirm that your personal data is being processed and to access (i.e. have a copy) of that data as well as to be provided with supplemental information about the processing.
- Request that we rectify any inaccuracies where the data we hold on you is inaccurate or incomplete
- Have your data erased by us, although in certain circumstances we may not be able to do this. The circumstances where this applies can be found in the data subject rights information on the University’s webpage
- Restrict the processing of your personal data in certain ways
- Obtain your personal data for reuse
- Object to certain processing of your personal data
- Right to object to automated decision making, including profiling
To exercise any of these rights, please contact dataprotection@surrey.ac.uk.
You also have the right to complain independently to the Information Commissioner’s Office about the way in which we process your personal data, if you are not satisfied with our response to your concerns.
- If you have any concerns about the way that we have handled your personal data please email the Data Protection team as we would like to have the opportunity to resolve your concerns.
- If you’re still unhappy, you have the right to complain to the Information Commissioner’s Office (an independent body set up to advise on information rights for the UK) about the way in which we process your personal data.